Touchstone Energy® Cooperative, Inc.

In case you missed our July Seven On 7 podcast over the holiday weekend, check it out now at https://lnkd.in/eisNYEvX. In this special episode, Executive Director Jana Adams hosts United Cooperative Services (UCS) General Manager & CEO Cameron Smallwood for an exploration into how Touchstone Energy's core values empower us to shine during the toughest of times. Listen in as Cameron shares the efforts UCS undertook to rebuild financial stability following one of the greatest challenges the co-op ever faced just a few winters ago. Discover how transparency and unwavering integrity can build trust and reliability among co-op member-owners during times of true adversity.

"We set out with a goal to exceed member expectations in everything we do," said Medina Electric Cooperative, Inc. CEO Trey Grebe of the co-op's ACSI® score. "I'm pleased to see our high score reflect that mission."  Congratulations, Trey, and to the entire co-op team on achieving this high score resulting from your dedication and commitment to your members! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Accountability - another fundamental principle that sets Touchstone Energy cooperatives apart and a principle our members live by daily. Hear what our second core value, accountability, means to our national team. What does accountability mean to you?

"It is essential for organizations, especially member-focused, member-owned cooperatives, to survey their stakeholders periodically. Grand Electric's mission is to deliver safe and reliable power to our members. Through the ACSI, we can confirm that we're achieving our mission and understand our member-owners degree of satisfaction with our services. I'm pleased and proud to share that after our recent ACSI survey of a majority of our members, Grand Electric received an ACSI score of 89. This is an amazing accomplishment and testament to our employees' commitment and dedication to serving our members daily and our board's commitment to their fellow members. Most importantly, it attests to our members' level of trust and satisfaction in their co-op. We will strive to maintain and improve this high member satisfaction." - GRAND ELECTRIC CO-OP, INC CEO & GM Eric Kahler. Congratulations, Eric and the Grand Electric team, on your dedication to member service and measuring and monitoring their satisfaction. Your dedication shows in this high satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Congratulations to Middle Tennessee Electric President & CEO Chris Jones and the entire team on MTE's high member satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

We value our members' feedback and support," said Choctawhatchee Electric Cooperative (CHELCO) CEO Steve Rhodes. "This score demonstrates our consistency in delivering excellent service, being responsive to members' needs and being good stewards of member resources." Congratulations to Steve and the CHELCO team on your dedication to measuring and delivering exceptional member service! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

Thanks you to Minnesota Rural Electric Association for inviting me to your summer member services and comms conference in gorgeous Walker, MN. The Olympics theme was fun (hoping there were no injuries after I left lol) and I loved the “Member Services to CEO” panel. I’m glad so many folks from across the state took time to hear about some of the ways Touchstone Energy® Cooperative, Inc. can help them make their jobs just a bit easier.

Proud to share the news of the successful launch of a brand new employee intranet for Clay Electric Cooperative, Inc.! This achievement is a testament to our collaboration with the dedicated Clay Electric team of Adam Mela, PMP, Kathy Richardson, APR, CPRC, CCC, Laurel Ring, Brenda R. Rhoden and Nick Jones. Their hard work and commitment have equipped the co-op's employees with a powerful suite of tools to enhance communication, streamline workflows, and improve member services. "We are thrilled to see the launch of Clay Electric's new intranet. This project exemplifies the power of the SHiNE platform, built on the secure foundation of Drupal, to deliver feature-rich intranet solutions that empower employees and enhance member services."— Touchstone Energy Sr. Manager, Infrastructure Operations & Website Services Sean Walker. Clay Electric's main website (clayelectric.com) already leverages the SHiNE platform, and now they celebrate a successful intranet deployment that further demonstrates SHiNE's platform versatility. Congratulations to the Clay Electric team on this exciting launch! Learn more at https://lnkd.in/eKX-Bn2F.

Congratulations to Wake Electric Membership Corporation General Manager Jim Mangum and the entire co-op team on the co-op's high member satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.

In case you missed our June 7 episode of Seven on 7: Core Values in Action, Under the Hurricane, make sure to check it out today at https://lnkd.in/emjn6SxA! Don't miss this very special episode in which LCEC CEO Denise Vidal joins Touchstone Energy® Cooperative, Inc. Executive Director Jana Adams on an inspiring journey of commitment to community, showcasing how the strong values LCEC upheld along the co-op's power lines helped overcome one of the most devastating hurricanes to hit Florida in recent years. Listen in as the two leaders explore how core values are ingrained in the very essence of our co-ops and learn how, despite the devastation, LCEC employees rallied to assist without hesitation.