Congratulations to Middle Tennessee Electric President & CEO Chris Jones and the entire team on MTE's high member satisfaction score! The American Customer Satisfaction Score (ACSI®) is a national industry measure of customer satisfaction. Getting an ACSI score is free to all Touchstone Energy distribution cooperatives, so if yours has not yet taken advantage of this valuable benefit of membership, please sign up at https://lnkd.in/gs88eTZg.
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A great delivery experience can mean the difference between repeat sales or customer churn. Learn how Weston Forest Products uses Fleet Outsourcing to improve customer satisfaction and reduce costs. Watch here: https://bit.ly/44MNEkE
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Feedback is important whether it’s good or bad. When’s it’s bad it helps us work on our weaknesses and grow. When it’s good it shows you understand your clients needs and have built a positive relationship. Nice to see some good feedback across a few departments. Well done all.
With every completed project we contact our customers to ask for their feedback on our performance. We are proud to say we finished the financial year with an NPS (Net Promoter Score) of +63 🎉 which exceeded the target we had set for ourselves. We take customer satisfaction very seriously, and our achievement is down to all our employees at HVSS who each contribute towards a successful project completion. The NPS shows what a great team we have and identifies areas of improvement for the business! Well done to the team 👏
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Overcoming the Diagnostic Fee Dilemma: Enhancing Customer Trust and Satisfaction Almost daily we all encounter situations on the phone or on the service drive where customers are hesitant to proceed with a diagnostic service and repair due to cost (the dreaded diagnostic fee). For your dealership, it’s essential to strike a balance between maintaining profitability and ensuring customer satisfaction. In this blog, we’ll explore two common scenarios where the diagnostic fee can create barriers and how we can address them by leveraging service to build stronger customer relationships AND sell the diagnostic and the repair 90% or more of the time. Check out our new blog: https://lnkd.in/gXu4Egma
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Accurate! 3 Tier diagnostics or a variation help drop the barrier to entry while also maintaining an ELR target. If techs need more time, the advisor sells more time. Same as an engine tear down. Running this program will increase traffic on your drive, so be prepared for it!
Overcoming the Diagnostic Fee Dilemma: Enhancing Customer Trust and Satisfaction Almost daily we all encounter situations on the phone or on the service drive where customers are hesitant to proceed with a diagnostic service and repair due to cost (the dreaded diagnostic fee). For your dealership, it’s essential to strike a balance between maintaining profitability and ensuring customer satisfaction. In this blog, we’ll explore two common scenarios where the diagnostic fee can create barriers and how we can address them by leveraging service to build stronger customer relationships AND sell the diagnostic and the repair 90% or more of the time. Check out our new blog: https://lnkd.in/gXu4Egma
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Transforming customer convenience into increased sales! 📱 With SELF-ORDER, your customers enjoy maximum convenience and efficiency, while you benefit from a new, efficient communication channel that keeps customers coming back for more. Simplify ordering processes and enhance customer satisfaction with SELF-ORDER today! 🛒
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Ever wonder what the Lean method is and if it applies to your business? Come find out what it is, why it does apply and how to do it! See link below to register. Limited seating available!
Join us on a transformative journey towards Lean excellence, and empower your organization to achieve sustainable growth, increased productivity, and enhanced customer satisfaction. Don't miss out on this opportunity to take your business to the next level - sign up your team members today! Free for LeanJax and FCMA members. Guests $25. Register here: https://bit.ly/44Dmqfv
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IT'S TOMORROW! Don't think you can attend live? Don't worry - register anyway and you'll receive the recorded version! Join us this Thursday for a webinar on "How to Properly Present Your Rental Agreement to the Customer." It's crucial for customers to understand what they are signing! Every property has key provisions that can lead to issues if not properly explained. During the session, we will delve into the most common provisions that often create challenges at stores, causing customer dissatisfaction. Gain valuable insights on effectively communicating your store's policies and procedures to ensure customer satisfaction. Register Here: https://lnkd.in/gN7rSmKf
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We’ve done it again! UW has won the USwitch awards for Best Customer Service and Best Value for Money! 🎉🎉🎉 Want to see what all the hype is about? Get in touch to see how much better life can be with UW! #utilitywarehouse #uwpartner #savetimeandmoney #savemoney #savetime #ukenergy
We’ve won big at the Uswitch Energy Awards 2024 🏆🥳🏆 Sweeping up wins for: 🥇 Best Customer Service 🥇 Best Value for Money 🥈 Runner-up for Overall Customer Satisfaction This marks 8 years straight of Uswitch Award victories, driven by our commitment to customer satisfaction, service, and value. These awards are based on a 15,000+ consumer survey, making them a resounding endorsement from UK customers. 💜 Read all about it here 👉 https://lnkd.in/e9teEuCA #BundleWithUW #UswitchEnergyAwards
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🎬 IT'S TODAY! 🎬 There's still time to register - even if you can't attend live, you'll get a recording of today's session when you get signed up! Join us this TODAY at 10am PST for a webinar on "How to Properly Present Your Rental Agreement to the Customer." It's crucial for customers to understand what they are signing! Every property has key provisions that can lead to issues if not properly explained. During the session, we will delve into the most common provisions that often create challenges at stores, causing customer dissatisfaction. Gain valuable insights on effectively communicating your store's policies and procedures to ensure customer satisfaction. Secure your spot now. Register here: https://lnkd.in/gN7rSmKf
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How much thought do you spare for your quiet customers? 😶 Organisations often misinterpret customer silence as satisfaction, and in doing so accept the significant price of those assumptions. Quiet can mean disengaged, or unsatisfied, leading to churn, cancellations, and increased costs 📈 Find out how to engage them at our exclusive webinar on 22 Feb. Sign up here: https://lnkd.in/egPThYwn
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