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☎️ THE TOP 10 KPIS FOR YOUR CALL CENTER ☎️ Managing a call center? We all know that KPIs are essential for efficient call center operations, but just what KPIs should you be measuring? 🤔 If your focus is on delivering the best possible customer service, then here are the 10 that you need ⬇️ 🌟 Customer Satisfaction Score (CSAT) 🚀 Net Promoter Score (NPS) ⏱ Average Handling Time (AHT) ⏰ Service Level 🕰 Average Wait Time ☎️ Average Abandonment Rate 🎯 First Contact Resolution (FCR) ⏳ Average Time to Resolution 🔄 Employee Turnover Rate (ETR) 💵 Cost per Call (CPC) Want the formula for each of the KPIs? 🚀 Check out our blog to get them: https://lnkd.in/eCbXUTju

Never underestimate the importance of service delivery in the telecom industry. It's the backbone of customer satisfaction and loyalty! Here's why service delivery is crucial: - It shapes customer perceptions. - It determines the overall user experience. - It impacts customer retention and churn rates. Quick tips for telecom companies: - Invest in reliable technology. - Invest in training customer facing employees. - Regularly update your service delivery protocols. Remember, in telecom, your service delivery is as crucial as the services you offer. How does your company ensure top-notch service delivery? 👇 Share your strategies below or tag a colleague who could benefit from this insight!

In today's fast-paced business landscape, customer retention has become more crucial than ever. Acquiring new customers can be challenging and expensive, making it imperative to maximize the value of your existing customer base. In our upcoming webinar "Hands-on Retention Management: how to improve NRR by focusing on the 20% that give 80% of the result" we explore the strategies, tactics and best practives that can revolutionize the way you retain your customers. 🚀 🔗 Link to sign up in the comments 👇

Lessons learned: 1) Consistency over quantity, 2) Value comes from proactive touches #churnfighters 💪💪💪 Just finished the course “Customer Retention” by Noah Fleming! Check it out: https://lnkd.in/gqqKc933 #customerretention.

What’s more Important PRICE or SERVICE? One “Price” provides short term satisfaction and generally invites a whole lot of headaches and hidden extra costs along with potential financial losses. The other “Service” it affects customer satisfaction and loyalty. Customer loyalty increases profits, improves sales success, and allows for growth. Which is more important to you? If Service is your goal, consider OD No other LTL Carrier has Won the Mastio awarded 14 Years in a Row. Mastio & Company’s annual independent industry study of carriers interviewed over 1,600 logistics professionals, providing approximately 7,200 carrier observations. These attributes include performance metrics such as freight picked up and delivered when promised, delivered with no damages or shortages, consistent transit times, carrier trustworthiness, and ease of doing business.

In sectors where IT is directly tied to customer service or product delivery, the lack of skilled professionals can impact the quality of service provided to customers. This can, in turn, affect customer satisfaction and retention - - Let me know if we can start a conversation for your IT Staffing needs.

Discover the unique value of the American Customer Satisfaction Index (#ACSI). As the only national cross-industry measure of #customersatisfaction representing the U.S. #economy, the ACSI offers unparalleled insights. Benefit from our benchmarking capabilities, cross-industry comparisons, and more to inform your strategic decisions. Learn how ACSI scores can serve as crucial financial indicators for your business: https://lnkd.in/e_GWypNH

📈The latest data relating to UK ENIC individual statement services, which forms part of the managed customer satisfaction programme, shows that in the final quarter of 2023, 94% of individual applicants were ‘satisfied’ or ‘very satisfied’ with the level of evaluation or assessment they received. ⭐The overall NetPromoter score consistently averaged 74, which is considered ‘world-class service’. Reflecting on sector benchmarks, it is notable that other organisations within Professional Services scored 51 on average, while those in Education scored 50, so the UK ENIC satisfaction ratings far exceeded those of others operating in sectors in which we work. Read more: https://ow.ly/oL8X50QGGCh

"Our exceptional customer loyalty score of over 90% isn't just a number for us; it's a reflection of our dedication to our customers. It shows in our day-to-day interactions, where every customer is treated as an individual, with their own unique needs and concerns." - Jarvous Freeman, VP of Operations 🏆 At ClassWallet we believe that exceptional customer service is not just a goal but a way of life. This recognition from J.D. Power reaffirms our commitment to going above and beyond for our valued customers. 🤝We are incredibly proud of our team's unwavering dedication to providing personalized experiences and addressing each customer's specific requirements. It is this customer-centric approach that has earned us this prestigious accolade. 🙏We would like to extend our heartfelt gratitude to our amazing customers for their trust and loyalty. Your feedback and support have been instrumental in helping us achieve this remarkable milestone. 💙This JD Power award is a testament to the hard work and passion of our entire team. We will continue to strive for excellence, ensuring that every interaction with our customers is nothing short of exceptional. Thank you for being a part of our journey. Together, we will continue to raise the bar in delivering outstanding customer service.🚀 #CustomerServiceExcellence #JDPAward #ClassWallet #digitalwallet #PublicFunds Claim: ClassWallet has been recognized by J.D. Power by providing “An Outstanding Customer Service Experience” for Phone support. Disclaimer: J.D. Power 2023 Certified Customer Service Program SM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit https://bit.ly/3VEkKAP

Unlock the secrets of Customer Service Excellence with 59club.   Discover what sets 59club apart and how they can support you in achieving customer service and sales excellence.