NICE’s Post

Looking for insights into Conversational Intelligence trends? NICE has you covered! Discover why we've been recognized as a top performer in the Opus Research Intelliview Report and learn how our CI solutions can revolutionize your customer experience strategy. Don't miss this opportunity to access exclusive analysis. Download the report today! >> https://bit.ly/4eUx1IC #CustomerExperience #ArtificialIntelligence

CCaaS solutions are critical for managing complex customer experiences. But how do you implement them into your organization effectively? Read this complimentary Gartner® Peer Insights™ report for firsthand advice from customer service and technology leaders to help deploy your CCaaS successfully 🏆 https://bit.ly/4ePWZNz #CCaaS #CustomerExperience

Exciting news! Orange Cyberdefense has chosen NICE CXone to elevate their customer service and streamline operations globally. Through the power of NICE CXone, they will provide a seamless, 24/7 digital experience across nine countries and sixteen sites. Read here: https://bit.ly/45XldBo #CXone #CustomerExperience

Seamless self-service experiences are essential for enhancing the customer journey, from convenience to satisfaction. Join Elizabeth Tobey, Head of Marketing, Digital and AI at NICE, and Blair Pleasant, President and Principal Analyst at COMMfusion, as they discuss how to craft a customer experience strategy that is both digital-first and customer-centric. Register here for the webinar: https://bit.ly/4cO7Cyg #CustomerExperience #DigitalSelfService

We're proud to announce that NICE has been named to the KMWorld AI 100: Companies Empowering Intelligent Knowledge Management! This recognition highlights our commitment to integrating AI and related technologies into our offerings. Read more: https://bit.ly/3xO8Pa6 #CustomerExperience #ArtificialIntelligence #KnowledgeManagement

Congratulations to the 2024 International CX Excellence Award winners! 🏆 This year's winning organizations, recognized at our Interactions International event in London, have revolutionized consumer interactions through cloud, digital, and AI solutions. Discover how they're transforming CX and empowering employees with NICE's advanced solutions: https://bit.ly/4cVMBSj #CustomerExperience #CXAIMastered

Relive the excitement of Interactions International in London! Watch the video highlights and experience the innovation, insights, and energy that made this year's event unforgettable. A big thank you to all who attended and made it a success! #InteractionsIntl2024 #NICEi2024 #CXAIMastered

Discover how NICE CXone WFM can simplify how you manage your contact center and workforce, even in complex environments where customers connect by multiple digital channels. With a modern, user-friendly interface, powerful agent mobile app, and innovative true to interval (TTI) technology, you'll see how CXone WFM enables you to seamlessly manage your contact center operations so you can keep your customers and agents happy. Learn more: https://lnkd.in/erchMNjG #WorkforceManagement #TTI #CustomerExperience

NEXT WEEK! 🎥 Planning and structure go a long way in CX. Andrew Traba, Vice President of Product Marketing at NICE, and guest speaker Pete Jacques, Principal Analyst, Customer Experience at Forrester, will teach you how to go for gold with 5 steps to demonstrate ROI in your CX transformation. Don't miss the webinar: https://bit.ly/3XVyUim #CustomerExperience

Want to learn how to ensure successful CX AI integration? Elizabeth Tobey, Head of Digital & AI Marketing at NICE and guest speaker Christina McAllister, Senior Analyst at Forrester hit all the key points you need to succeed with CX AI in 2024. Find the webinar on demand here: https://lnkd.in/ewJkG73U #ChatGPT #CustomerExperience #ArtificialIntelligence