“Yogev is an extremely well rounded and creative professional, whom I would strongly recommend as a leader to any organization. In my 4 years working with Yogev he has always shown to have impeccable business acumen and the ability to understand complex challenges, both internal and for clients, and clearly articulate and motivate towards a grounded solution. His personal style is engaging and he has an ability to stay calm and collected in any situation which I admire very much. I would welcome the chance to work with Yogev again in the future- as I am sure he would be an asset to any company he joins.”
About
I'm a Interaction Analytics, Digital Transformation, Customer Journey and Voice of the…
Activity
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💡 „KI im Kundenservice“ war das spannende Thema in unserem interaktiven Web-Talk letzten Dienstag. Wie wird sich der Kundenservice entwickeln und…
💡 „KI im Kundenservice“ war das spannende Thema in unserem interaktiven Web-Talk letzten Dienstag. Wie wird sich der Kundenservice entwickeln und…
Liked by Yogev Krife
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It was great taking part of this highly interesting Webinar by Eleven Consulting! The influence of GenAI on the contact center world is a top of mind…
It was great taking part of this highly interesting Webinar by Eleven Consulting! The influence of GenAI on the contact center world is a top of mind…
Shared by Yogev Krife
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כשבנק ישראל אומר משהו, אנחנו מקשיבים/ות - והפעם, המוסיקה שלו ערבה במיוחד לאוזניים 😊 זו שנה ראשונה שבנק ישראל סוקר גם את חברות כרטיסי האשראי בסקר…
כשבנק ישראל אומר משהו, אנחנו מקשיבים/ות - והפעם, המוסיקה שלו ערבה במיוחד לאוזניים 😊 זו שנה ראשונה שבנק ישראל סוקר גם את חברות כרטיסי האשראי בסקר…
Liked by Yogev Krife
Experience & Education
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NICE Ltd
View Yogev’s full experience
See their title, tenure and more.
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Publications
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An Ounce of Prevention, a Pound of CSAT
NICE Systems Blog
See publication...On a very basic level, the contact center is much like a medical clinic....When the doctor provides a cure, the patient is relieved—and yet, wouldn’t the patient have preferred not to be sick in the first place?...
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The Agile Value of VOC
NICE Systems Blog
See publicationVoC programs can and should be the flag bearer of operational agility within the Enterprise. VoC programs enables Embracing Change by being highly tuned to your customer needs, which should be propagated to you strongly by your VoC platform...
Honors & Awards
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2021 NICE Sales President Club Award
NICE
P-Club award is provided at NICE to Sales Managers who have exceeded 130% of their annual sales target.
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2020 NICE EMEA Sales - Best Collaborator
NICE
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2019 NICE EMEA Sales - Best Hunter
NICE
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2018 NICE Sales President Club Award
NICE
P-Club award is provided at NICE to Sales Managers who have exceeded 130% of their annual sales target.
Languages
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English
Native or bilingual proficiency
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Hebrew
Native or bilingual proficiency
Recommendations received
2 people have recommended Yogev
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Do your agents view themselves as experts? Reframing agent mindset and training can improve the way they deliver customer experience. Learn 6 ways…
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Our recent study revealed that contact center metrics are directly correlated to agent soft-skill behavioral performance. Learn about this and other…
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NICE data-driven insights automate quality management and provide insights on both customer and agent behaviors. Read the press release >>…
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NICE is proud to introduce Elevate AI, a new way for developers to power next-level CX. Developer-friendly APIs providing accurate, affordable…
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