Purchase decisions these days happen in a flash ⚡ On today’s episode of The Digital Experience 💻, the AMA’s Todd Unger likens this processes to Ariana Grande: I see it, I like it, I want it, I bought it. Also, a tornado. Watch and learn how he reduces friction in the customer journey and adapts to the super-speedy purchase cycle as CXO for the American Medical Association. https://ow.ly/e6Kj50SyMfb
CMSWire
Online Audio and Video Media
San Francisco, California 7,178 followers
Your guide to delivering game changing customer experiences.
About us
Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. We speak to CMOs, CX Executives, Directors of Digital, E-commerce leaders and Customer Service leaders. Our daily updates, research, podcasts and learning events act as your guide to delivering game changing customer experiences. CMSWire.com publishes 150+ unique monthly articles, offers educational webinars, produces two conferences and draws together a community of over 5 million influential digital business leaders comprised of software buyers, seasoned practitioners, vendors and analysts. Clients include Adobe, BMC, IBM, Lytics, Medallia, Microsoft, OpenText, Oracle, Nintex, SAP, Sitecore, Workfront, Wrike and many others.
- Website
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https://www.cmswire.com/
External link for CMSWire
- Industry
- Online Audio and Video Media
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Digital Marketing, Customer Experience, Marketing Automation, Machine Learning , Artificial intelligence, Sitecore, Digital Experience, E-Commerce, Customer Data Management, Customer Data Platforms, Digital Analytics, Adobe, SalesForce, Microsoft, SAP, IBM, Customer Journeys, Customer Service, Call Centers, and Conversational AI
Locations
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Primary
600 California St
11th Floor
San Francisco, California 94108, US
Employees at CMSWire
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christine crandell
Voice of Buyer & Customer, Strategy & Marketing Consultant
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Myles Suer
Serving CIOs driving agile transformational businesses. #CIOChat Facilitator. IDG Contributor. #1 CIO Influencer. Top 100 Digital Influencer.
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Martyn Perks
Expertise covers digital workplaces, intranets, change management, user research, digital strategy, customer adoption, leading change at board-level,…
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Greg Kihlstrom
Helping F1000 Brands Prioritize & Act on MarTech, AI Adoption & MOps Decisions || Consultant, Advisor, Author & Speaker || MBA, Doctoral Candidate
Updates
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Great CX and EX are a powerful duo. By using proactive support and AI, companies can reduce agent stress, boost morale, and enhance customer satisfaction. Happy employees mean happy customers and a stronger bottom line. Join CMSWire Contributor Mark Smith to learn more. https://ow.ly/YH5o50SxCcz CSG | #CustomerExperience #AI
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🚨 Email marketers, heads up 🚨 Apple & Yahoo's new tabs and AI-generated previews could impact your email strategies. Tabs might hide your emails, and AI summaries could dilute your brand voice. Stay prepared with insights from Chad S. White. https://ow.ly/EEXk50SvKin Oracle | #EmailMarketing #DigitalMarketing
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Unlock the power of a customer-centric organization. Align your business culture, harness tech like AI, and value in-store experiences. Dive into Gerard Szatvanyi's insights for lasting success. https://ow.ly/JsQK50SvIPv OSF Digital | #CustomerExperience #BusinessStrategy
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CX scores dropping? Time to shine! CMSWire Contributor Greg Kihlstrom suggests 4 ways to outdo your competitors: set clear CX goals, break silos, measure success meaningfully, and adopt shared success metrics. Turn your CX slump into a winning streak. https://ow.ly/1ACn50SvaLP The Agile Brand™ with Greg Kihlström | #CustomerExperience
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X hides likes to enhance user privacy and reduce unhealthy engagement. Marketers, this shift challenges us to dive deeper into analytics and adapt to evolving metrics. Join CMSWire Contributor Pierre DeBois in rethinking strategies for meaningful connections. https://ow.ly/jMy950SujUv #SocialMedia #Marketing
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Does your brand voice hit the right notes? 🎵 CMSWire Contributor Vaishali Dialani shares 3 tips to make it resonate: 1️⃣ Match your voice with customer expectations 2️⃣ Use clear, simple language 3️⃣ Tell engaging stories Craft a voice that connects and builds lasting bonds. https://ow.ly/1vm350Sts6e Konabos | #BrandVoice #CustomerExperience #Marketing
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Martech is booming. A 27.8% growth rate, driven by atomized specialist apps and innovative generative AI tools, is transforming the landscape. Learn more with CMSWire Contributor Frans Riemersma. https://ow.ly/Bgjt50SsAjn MartechTribe | #Martech #AI #Innovation
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CMSWire Editor-in-Chief Dom Nicastro attended the NICE Interactions conference in Las Vegas, where he engaged with vendors on the exhibition hall floor. Each vendor had 30 seconds to showcase their customer experience, customer support, and contact center software. One standout was Cyara: This company provides CX transformation solutions with an AI-driven CX assurance platform that manages end-to-end customer journeys across all channels.
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CMSWire Editor-in-Chief Dom Nicastro attended the NICE Interactions conference in Las Vegas, where he engaged with vendors on the exhibition hall floor. Each vendor had 30 seconds to present their customer experience, customer support, and contact center software. One standout was Klearcom: This solution manages global and in-country numbers and IVR testing, while also translating IVR recordings into multiple languages.