Worst rental car experience. Seems like they are looking to scam for any dent or scratch. I didn’t hit anything and they found a small dent in wheel area what was probably there before. I couldn’t even see it. The car already had scratches and other things from before. They are here to scam you would never used again.

2.0 Poor

Jul 2024

Waited 40 minutes for a shuttle on arrival. Tried calling the office multiple times to let them know but no answer. When I returned the car, the shuttle drove straight out of the gate without stoop to pick me up to take me to the airport. Took 45 minutes to return and I almost missed my flight.

10.0 Wonderful

Jul 2024

Great price!

2.0 Poor

Jul 2024

Wouldn’t use it again. We hired a van and from our initial inspection the van 1. Wasn’t ready in time 2. had a lot more scratches than on their report which we recorded 3. Had a broken piece of wood in the back which was not noted down. Poor.

Enterprise Rent-A-Car

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Gatwick

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from£82/day

Locations in Gatwick

Gatwick Airport South Terminal

+44 1293 609090

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Avis

6.5

Okay

5 reviews

Cleanliness

7.7

Comfort

7.4

Pick-up/Drop-off

7.1

Value for money

6.5

One location in Gatwick

Show locations

Locations in Gatwick

Gatwick South Terminal

+44 344 544 6001

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	08:00 - 21:00

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Europcar

6.4

Okay

14 reviews

Cleanliness

6.9

Comfort

6.7

Pick-up/Drop-off

6.2

Value for money

6.2

2 locations in Gatwick

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Locations in Gatwick

Furlong Way

+44 371 384 3408

Opening times not available

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London Gatwick South Terminal

+44 371 384 3408

Opening times not available

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Reviews

2.0 Poor

Jun 2024

The place is a total scam. PLEASE be very careful if you deal with them, especially at the moment of signing where they will try to distract you In Order to lock you into some crazy extras. Do yourself a favor and bring your business somewhere else. Feel free to read their google reviews and you will see dozens of clients like me that were duped by a very dishonest sales team.

6.0 Okay

May 2024

Need to know exactly what car is allocated before the paperwork. Clarify and itemise all types of insurance cover being offered and get agreement from the customer. Refrain from upselling to another category of car

10.0 Wonderful

May 2024

Staff were friendly and helpful. New spotless car Get the full insurance coverage there - less hassle, especially if someone scratches your car in a car park.

10.0 Wonderful

Mar 2024

Everything was great from start to finish. We got a nice new SUV as requested, drop and pickup were easy and we got our $250 deposit back with no issues a few days later. Credit card was enough for insurance and we were warned about the risk of not getting additional insurance but not forced to actually take it. Overall amazing experience!

4.0 Mediocre

Dec 2023

Even though we had coverage from a 3rd part insurance provider they insisted that we left with their basic cover package at $40 extra a day. I sent a few emails and they removed the charge 48hours later and refunded for the 2 days.

10.0 Wonderful

Oct 2023

Very friendly and helpful. Car was great to drive. The only issue I had was Gatwick Airports charging for driving through the airport.

National

6.0

Okay

2 reviews

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Gatwick

Show locations

from£43/day

Locations in Gatwick

Gatwick Airport South Terminal

+44 1293 609119

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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2.0 Poor

Apr 2024

They tried to rip me off! didn't provide me with a damage for the existent damage and the employee said will provide it latter but I took pictures before I use the vehicle. Now they are saying the car never been damaged and I have to be charged for the old damages as according to their system the car never been damaged and the vehicle year is 2021! I disputed it and sent my proves but it is very poor management and it is stress and anxiety no needs for me to go through I put down a cheaper options to be with reputable company but National/Enterprise prove me wrong.

Alamo

5.6

Fair

No reviews available

Cleanliness

8.8

Comfort

8.8

Pick-up/Drop-off

6.8

Value for money

5.2

One location in Gatwick

Show locations

from£36/day

Locations in Gatwick

Gatwick Airport South Terminal

+44 1293 609119

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Dollar

5.0

Fair

10000 reviews

Best rated

No locations in Gatwick

from£34/day

Locations in Gatwick

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Reviews

2.0 Poor

Jul 2024

I wanted to switch drivers and instead they charged me for an additional driver. Never knew the charges until my wife returned the vehicle.

8.0 Very Good

Jul 2024

Rental was pretty seamless. Agent in NY was super helpful, wish I remembered her name. Only complaint would be not informing customer that they’re reserving an electric vehicle. I didn’t find that out until getting to Dollar. A change can be made for a fee though and if a regular vehicle is available.

2.0 Poor

Jul 2024

They required me to pay an additional hundred dollars upon arrival to get the car. Thus, the amount that was charged me by KAYAK turned out to be false.

4.0 Mediocre

Jul 2024

Over an hour wait for shuttle from the airport and 5 calls. Had to switch 3 cars on pickup first received the wrong car transmission and then a car with engine noise.

10.0 Wonderful

Jul 2024

My car rental with Dollar in Halifax, NS went smoothly.

2.0 Poor

Jul 2024

Despite having a confirmed reservation, when I arrived at the counter I was told then had no cars available until the next day

Ace

4.3

Mediocre

3783 reviews

No locations in Gatwick

from£97/day

Locations in Gatwick

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Reviews

2.0 Poor

Jul 2024

They just want to make extra money wherever they can from customers by charging for late drop off though when we picked up car we asked about return time. Very unprofessional. Never rent another vehicle from there and we told same thing to friends and family too.

10.0 Wonderful

Jul 2024

Due to Westjet airline strike I never actually got to use my rental. I was able to cancel my rental the morning off without penalty or cost and that was awesome since we already had the disappointment of missing out on our trip. I would definitely try to rent with Ace again though based on this customer service.

4.0 Mediocre

Jul 2024

There is no such thing as having an "appointment" to pick up a car. I showed up at my appointment time and had to wait for an hour because they didn't have any Cars. Additionally, I called corporate customer service to request to pick up the car earlier than my scheduled time to which two separate people on 2 different days confirmed, only to be told by a 3rd person on the Day of pick up that changing appointment times was against company policy. The phone number listed on the business website was sent to an automated Verizon message without a voicemail.

10.0 Wonderful

Jul 2024

All good. Bus to rental office could be better. I was required to take a second bus. Otherwise all good.

10.0 Wonderful

Jul 2024

Great! Would use again.

2.0 Poor

Jul 2024

Terrible!!! what started out as a $431.00 rental turned into a $809. charge on my credit card. They charge me for roadside assistance that I neither needed nor was asked if I did, I have full CAA coverage. Becareful of what you initial!! I was also charge a $250. for extra dirt. seems like they smelled smoke, although I do not smoke. I complained to head office with no success. Very bad business practice very disappointing!!!

Routes Car & Truck Rentals

2.9

Poor

1852 reviews

Cheapest deal

No locations in Gatwick

from£18/day

Locations in Gatwick

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Reviews

2.0 Poor

Jul 2024

The fact that the reservation needs be clearer about it being done 24 hours before pickup time. The staff wasn’t very friendly and pretty much found any excuse to turn down about five other clients before me. All they did was complain about how tired they were and the many hours they’ve been working.

10.0 Wonderful

Jul 2024

Great experience & staff. The only down side was a long wait.

2.0 Poor

Jul 2024

Shuttle instructions difficult. Staff indifferent and rude. Car good

10.0 Wonderful

Jul 2024

Very friendly and easy

10.0 Wonderful

Jul 2024

As a customer I do not have any complaint, the customer service person was efficient, courtesy and runed an extra mile in the service.

2.0 Poor

Jul 2024

I was overcharged and told I will get my deposit back ones I drop off the vehicle . Which never happened .When I did drop off the car , I was charged 19$ cleaning fee , which I was fine with .i asked if everything is fine , and they said YES!! After a couple days I didn’t get the refubd of my deposit . I reached out to them , called , got ignored. Messaged , after several messages someone answered me and said they will look into the „contract“ and get back to me . No one ever did . I reached out again , no respond . The advertisement said 170$ us .at the end is was charged 900+ Canadian dollars ! Such a rip off !! I understand to pay for insurance , additional drivers ok , no problem .but not getting back my deposit ???357$!!! I’m beyond upset !

Hertz

7.0

Good

No reviews available

Most popular agency	Hertz
Most popular model	Toyota C-HR
Average price	£47/day
Good deal	£37/day

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