Worst rental car experience. Seems like they are looking to scam for any dent or scratch. I didn’t hit anything and they found a small dent in wheel area what was probably there before. I couldn’t even see it. The car already had scratches and other things from before. They are here to scam you would never used again.

2.0 Poor

Jul 2024

Waited 40 minutes for a shuttle on arrival. Tried calling the office multiple times to let them know but no answer. When I returned the car, the shuttle drove straight out of the gate without stoop to pick me up to take me to the airport. Took 45 minutes to return and I almost missed my flight.

10.0 Wonderful

Jul 2024

Great price!

2.0 Poor

Jul 2024

Wouldn’t use it again. We hired a van and from our initial inspection the van 1. Wasn’t ready in time 2. had a lot more scratches than on their report which we recorded 3. Had a broken piece of wood in the back which was not noted down. Poor.

Enterprise Rent-A-Car

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Gatwick

Show locations

from£98/day

Locations in Gatwick

Gatwick Airport South Terminal

+44 1293 609090

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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DRIVALIA

8.0

Very Good

19 reviews

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

8.0

No locations in Gatwick

from£53/day

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10.0 Wonderful

Apr 2024

Easy, fast and great vehicle

10.0 Wonderful

Jan 2024

Speedy pick up from airport when I called, friendly and helpful staff, pick up process easy and car warmed and waiting for me when I arrived on a very cold night . Would highly recommend this company.

8.0 Very Good

Oct 2023

There was an extremely long line and it took us over two hours to pick up the car. Used electric car with a terrible app to find charging stations. Got lucky to turn the car in with miles left.

6.0 Okay

Oct 2023

Drivalia offers cars with letter "e" in description. You don't know-it is full electric. To me it is economy. In Italy the infrastructure for electric cars is poor. Also,Drivalia uses Chinese MG small suv hybrid. This is really weird hybrid you don't want to drive. Eats lot of gas and you have to change this hybrid like full electric car. Milano int. Airport does not have good signs to get to rent garage to drop your car.

2.0 Poor

Oct 2023

Picked up the car and it was filthy. Clearly hadn’t been cleaned since being used before. Key intermittently stopped working and were locked out of the car, when trying to open it manually, car alarm would repeatedly go off. Car was not maintained well.

6.0 Okay

Sept 2023

We liked the good value for money, and the car itself was just what we wanted and had no issues. It was not completely clean though when we received it, nor did it come full of fuel- under half a tank. The pick up and collection from the car park was fine and very quick. It was the wait time at the drivalia desk to sign the contract and pay the deposit which took too long. We joined the queue at 10:30am and we’re not at the front until 12:00pm. We were not in a rush but other customers were as they had plans or connections to make.

Avis

6.5

Okay

5 reviews

Cleanliness

7.7

Comfort

7.4

Pick-up/Drop-off

7.1

Value for money

6.5

One location in Gatwick

Show locations

Locations in Gatwick

Gatwick South Terminal

+44 344 544 6001

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	08:00 - 21:00

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Europcar

6.4

Okay

14 reviews

Most popular

Cleanliness

6.9

Comfort

6.7

Pick-up/Drop-off

6.2

Value for money

6.2

2 locations in Gatwick

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from£36/day

Locations in Gatwick

Furlong Way

+44 371 384 3408

Opening times not available

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London Gatwick South Terminal

+44 371 384 3408

Opening times not available

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Reviews

2.0 Poor

Jun 2024

The place is a total scam. PLEASE be very careful if you deal with them, especially at the moment of signing where they will try to distract you In Order to lock you into some crazy extras. Do yourself a favor and bring your business somewhere else. Feel free to read their google reviews and you will see dozens of clients like me that were duped by a very dishonest sales team.

6.0 Okay

May 2024

Need to know exactly what car is allocated before the paperwork. Clarify and itemise all types of insurance cover being offered and get agreement from the customer. Refrain from upselling to another category of car

10.0 Wonderful

May 2024

Staff were friendly and helpful. New spotless car Get the full insurance coverage there - less hassle, especially if someone scratches your car in a car park.

10.0 Wonderful

Mar 2024

Everything was great from start to finish. We got a nice new SUV as requested, drop and pickup were easy and we got our $250 deposit back with no issues a few days later. Credit card was enough for insurance and we were warned about the risk of not getting additional insurance but not forced to actually take it. Overall amazing experience!

4.0 Mediocre

Dec 2023

Even though we had coverage from a 3rd part insurance provider they insisted that we left with their basic cover package at $40 extra a day. I sent a few emails and they removed the charge 48hours later and refunded for the 2 days.

10.0 Wonderful

Oct 2023

Very friendly and helpful. Car was great to drive. The only issue I had was Gatwick Airports charging for driving through the airport.

National

6.0

Okay

2 reviews

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Gatwick

Show locations

Locations in Gatwick

Gatwick Airport South Terminal

+44 1293 609119

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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2.0 Poor

Apr 2024

They tried to rip me off! didn't provide me with a damage for the existent damage and the employee said will provide it latter but I took pictures before I use the vehicle. Now they are saying the car never been damaged and I have to be charged for the old damages as according to their system the car never been damaged and the vehicle year is 2021! I disputed it and sent my proves but it is very poor management and it is stress and anxiety no needs for me to go through I put down a cheaper options to be with reputable company but National/Enterprise prove me wrong.

Alamo

5.6

Fair

No reviews available

Cleanliness

8.8

Comfort

8.8

Pick-up/Drop-off

6.8

Value for money

5.2

One location in Gatwick

Show locations

from£95/day

Locations in Gatwick

Gatwick Airport South Terminal

+44 1293 609119

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Easirent

4.9

Mediocre

2210 reviews

Best rated

No locations in Gatwick

from£14/day

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2.0 Poor

Jul 2024

30min wait to talk with someone about pickup. Customer service representatives were obviously very stressed and confrontational. I was given a 30min estimate with disdain after asking. I left after 30mins of waiting and not being helped. I immediately rented from Hertz instead and never looked back.

2.0 Poor

Jul 2024

Didn’t have my vehicle, charged me more for up sized dirty urine smelling car,

2.0 Poor

Jul 2024

I didn’t like that when I showed up to pick up the car all the terms had changed and what they had was not even close to what I rented online. And couldn’t even get a refund. I never picked up the car but lost out on the money I paid to get the car.

2.0 Poor

Jul 2024

Pick up was confusing and I had to wait for a car to be returned. The physical environment of the company was dingy and smelly and dirty.

2.0 Poor

Jul 2024

Horrible service. The car wasn’t cleaned or washed. Service terrible. I would not use them again

2.0 Poor

Jul 2024

We had booked a 7 seater for a certain price and when we arrived they added on 150% in cost on all kinds of fees. We also booked a 7 seater and they only had a 5 seater which made the week very uncomfortable with bags on laps and they didn't offer any help.

Ace

4.3

Mediocre

3784 reviews

Cheapest deal

No locations in Gatwick

from£11/day

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2.0 Poor

Jul 2024

They just want to make extra money wherever they can from customers by charging for late drop off though when we picked up car we asked about return time. Very unprofessional. Never rent another vehicle from there and we told same thing to friends and family too.

10.0 Wonderful

Jul 2024

Due to Westjet airline strike I never actually got to use my rental. I was able to cancel my rental the morning off without penalty or cost and that was awesome since we already had the disappointment of missing out on our trip. I would definitely try to rent with Ace again though based on this customer service.

4.0 Mediocre

Jul 2024

There is no such thing as having an "appointment" to pick up a car. I showed up at my appointment time and had to wait for an hour because they didn't have any Cars. Additionally, I called corporate customer service to request to pick up the car earlier than my scheduled time to which two separate people on 2 different days confirmed, only to be told by a 3rd person on the Day of pick up that changing appointment times was against company policy. The phone number listed on the business website was sent to an automated Verizon message without a voicemail.

10.0 Wonderful

Jul 2024

All good. Bus to rental office could be better. I was required to take a second bus. Otherwise all good.

10.0 Wonderful

Jul 2024

Great! Would use again.

2.0 Poor

Jul 2024

Terrible!!! what started out as a $431.00 rental turned into a $809. charge on my credit card. They charge me for roadside assistance that I neither needed nor was asked if I did, I have full CAA coverage. Becareful of what you initial!! I was also charge a $250. for extra dirt. seems like they smelled smoke, although I do not smoke. I complained to head office with no success. Very bad business practice very disappointing!!!

Routes Car & Truck Rentals

2.9

Poor

1850 reviews

No locations in Gatwick

from£13/day

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2.0 Poor

Jul 2024

Shuttle instructions difficult. Staff indifferent and rude. Car good

10.0 Wonderful

Jul 2024

Very friendly and easy

10.0 Wonderful

Jul 2024

As a customer I do not have any complaint, the customer service person was efficient, courtesy and runed an extra mile in the service.

2.0 Poor

Jul 2024

I was overcharged and told I will get my deposit back ones I drop off the vehicle . Which never happened .When I did drop off the car , I was charged 19$ cleaning fee , which I was fine with .i asked if everything is fine , and they said YES!! After a couple days I didn’t get the refubd of my deposit . I reached out to them , called , got ignored. Messaged , after several messages someone answered me and said they will look into the „contract“ and get back to me . No one ever did . I reached out again , no respond . The advertisement said 170$ us .at the end is was charged 900+ Canadian dollars ! Such a rip off !! I understand to pay for insurance , additional drivers ok , no problem .but not getting back my deposit ???357$!!! I’m beyond upset !

10.0 Wonderful

Jul 2024

Great price and easy pickup drop off

2.0 Poor

Jul 2024

Overall: if you have time and patience, it might be worth it. But, be aware that you are sacrificing efficiency for those savings. If your time is money, recommend finding another option. Professionalism: The staff were incredibly overworked but also did not move with a sense of urgency. Customer Experience: Lineup of customers looking to drop off keys and pick up their rental were combined. It took 45 minutes before getting service. Cleanliness: The location was incredibly messy. Value for Money: the price is ok, as long as you have your own insurance (they will upsell you). (The Routes franchise would likely be very concerned by the overall experience at this location, not great for the brand)

keddy by Europcar

8.3

Very Good

105 reviews

No locations in Gatwick

from£19/day

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10.0 Wonderful

Jul 2024

Very swift service

2.0 Poor

Jun 2024

Hi, I’m somewhat fed up with searching prices via the website and realising time and time again that the headline price has no relevance to the final price charged. Extra charges such as additional drivers, airport pick up surcharges were never mentioned either on the website or at the europcar desk . Additional charges appeared on my credit card several days after dropping the car that were not verbalised or highlighted prior to rental - seems somewhat unfair! Surely this should be more regulated!? The car itself was fine , although didn’t appreciate multiple attempts by the desk sales to upgrade the vehicle at the pick up point , feels like a lot of effort goes into up selling.

10.0 Wonderful

May 2024

Car clean and tidy, hassle free pick up, great price

10.0 Wonderful

May 2024

Car was very comfortable, clean , more than enough power, pick up was sooo easy, drop off a little disappointing as there were no persons on the counter and we really wanted to know about the deposit return. In the end we had to drop the key and run for our boarding, but was sorted very easy next day by phone call.

10.0 Wonderful

May 2024

Fantastic, easy all round experience thank you

8.0 Very Good

Mar 2024

Thank you

SURPRICE CAR RENTAL

5.7

Fair

136 reviews

No locations in Gatwick

from£15/day

Locations in Gatwick

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Reviews

2.0 Poor

Jul 2024

They tried to be nice but at the end what they offered did not meet our expectations, we couldn't fit the 5 people we needed and manifested to them initially, the car was too small and was not an SUV . Also the online price went from 150 EUR to 350 EUR for a car for 5 people. They couldn't find the kayak reservation we made online and did not respect the reservation price.

8.0 Very Good

Jul 2024

I think the insurance cover was too expensive. The offsite location was slightly inconvenient But the car and people were good

2.0 Poor

Jul 2024

Took too long for pickup. Tried to upsell for everything! Barely spoke English! Wanted proof of insurance and wanted to charge $45 a day for their insurance even though I was already insured. Finally left without a car and went to Alamo and had great service! In the hours I was at surprise car rental not one customer was happy with the service or the car they rented! I will never use this company again and strongly recommend others do not! I will be getting a refund!

8.0 Very Good

Jul 2024

Impossible to locate their number or to know where the pickup point will be. This was a problem of KAYAK though, as no such info was anywhere in the voucher. Took us 90min since the time we got out of the airport until we finally got the car. The car was fine, an SUV (MG ZS) instead of an estate we had booked. Although this was an upgrade, we didn't get the length of space we needed (we were carrying skis). They didn't have another car available, not even at a higher price. The car wasn't washed, and although the rental agreement was full-to-full we got the car so empty that even the km left had dashes flashing. The staff were very polite though, and the queue was medium (15min wait)

2.0 Poor

Jul 2024

Horrible experience. Only interested in squeezing out as muchmoney as possible from each customer. Don't care at all about their customers, you should really not have their listings on your site.

6.0 Okay

Jul 2024

Car was good, service was good. Locations were out of the way.

Arnold Clark

10.0

Wonderful

15 reviews

No locations in Gatwick

from£37/day

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10.0 Wonderful

Nov 2023

Friendly, helpful staff Easy pick up and drop off

10.0 Wonderful

Oct 2023

Had a great overall experience with Arnold Clark except for the pickup. Pickup location at airport is terrible and confusing. After calling and getting direction we finally found it, but then the driver missed us and left us standing in the rain. Had to call a second time to get picked up. Otherwise it was all good.

10.0 Wonderful

May 2023

6.0 Okay

May 2023

Our original car, Peugeot 2008 was mechanically faulty. The clutch broke and caused the car the inability to move 15/20 minutes after picking up the vehicle. Lots of smoke etc. We were on a motorway at the time, No verge so a dangerous area to stop, we called recovery and after an hour a tow truck was sent, We returned to our pick point and eventually were given a new vehicle, We are from overseas. This did cause some distress to me ( the driver). Also having to pay £65 to return the car to a different location a half hour away was I thought an unnecessary expense.

10.0 Wonderful

Oct 2022

Easy pickup and drop off. Van was perfect for 8 people to tour Scotland.

10.0 Wonderful

Aug 2022

The price from Arnold Clark was excellent compared to renting from the airport. Great customer service.

Hertz

7.0

Good

No reviews available

One location in Gatwick

from£34/day

Locations in Gatwick

Gatwick Apt North Terminal

+44 843 309 3030

Monday	08:00 - 21:00
Tuesday	08:00 - 21:00
Wednesday	08:00 - 21:00
Thursday	08:00 - 21:00
Friday	08:00 - 21:00
Saturday	08:00 - 21:00
Sunday	08:00 - 21:00

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9629 travellers who hired a car in Gatwick gave the car agency they used an average rating of 5.9

Most popular agency	Europcar
Most popular model	Ford Focus
Average price	£55/day
Good deal	£52/day

25% of our users found Ford car hire in Gatwick for £68 per day or less
Hiring a Ford Mondeo is around 51% cheaper than hiring other Ford car models in Gatwick, such as the Ford Fiesta, Ford Focus, Ford Kuga, Ford Galaxy, Ford S-MAX and Ford Transit.

How much is a Ford car hire in Gatwick?
On average, hiring a Ford car in Gatwick costs £55 per day.
Which Ford car models are available to hire in Gatwick?
You can hire Ford Fiesta, Ford Focus, Ford Galaxy, Ford Kuga, Ford Mondeo, Ford S-MAX and Ford Transit in Gatwick.
Which companies hire Ford cars in Gatwick?
Car hire companies in Gatwick that rent Ford cars include Ace, Alamo, Arnold Clark, DRIVALIA , Easirent, Enterprise Rent-A-Car, Europcar, GREEN MOTION , Hertz, Routes Car & Truck Rentals, SURPRICE CAR RENTAL and keddy by Europcar.
How much is a Ford Focus hirein Gatwick?
Hiring a Ford Focus car in Gatwick costs, on average, £33 per day.
How much is a Ford Fiesta hirein Gatwick?
Hiring a Ford Fiesta car in Gatwick costs, on average, £20 per day.
How much is a Ford Galaxy hirein Gatwick?
Hiring a Ford Galaxy car in Gatwick costs, on average, £90 per day.
What is the cheapest Ford car model to hire in Gatwick?
In the past 2 weeks, the cheapest Ford car hire model to rent in Gatwick was the Ford Transit (£74/day), followed by Ford Galaxy (£50/day) and Ford Kuga (£41/day).
What is the most popular Ford car model to hire in Gatwick?
The Ford Focus is the most frequently booked Ford car hire in Gatwick.
How much does it cost to hire a Ford for a week in Gatwick?
On average, hiring a Ford car in Gatwick costs £386 per week (£55 per day).

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