This flow chart gives you an exclusive look inside Amazon's controversial system for fixing or ousting underperforming employees

• Insider is investigating Amazon's system for reviewing and improving employee performance.
• The company's approach has been criticized by some staff who say it's opaque and unrealistic.
• The chart below takes you through each step in the process.

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Amazon has a unique corporate culture, and it's no different for the company's performance-review system.

Employees labelled as underperformers go through a multistep coaching process that's opaque and often unrealistic, dozens of employees who spoke with Insider said.

The program has several parts, including an initial "Focus" section, followed by "Pivot," and possibly an internal Amazon jury that decides the employee's fate.