Sales and Event Producer

This is a proactive role, which requires excellent customer service skills and attention to detail. The successful candidate will have experience in hospitality specialising in sales, planning and event management. The Sales & Event Producer must be able to multi-task and use initiative to ensure Kin House is proactively delivering an exceptional experience for all guests from initial enquiry through to the event day itself.

The role will involve working with clients from initial enquiry, planning towards their event and ensuring a smooth delivery on the day. We’re looking for an energetic team player to help build our reputation as the first private hire hotel in the UK, with a passion for little details and what makes a hotel stay special.

Responsibilities include:

• Defining actionable ways to deliver a memorable guest experience throughout the client journey from first enquiry, to viewing, through planning and on the event itself.

• Creating detailed and concise event documents for all departments to work to, to ensure the highest level of event execution is delivered.

• Being an energetic and warm host, from check-in to check-out.

• Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations and provisional bookings.

• Ensuring the house standards are maintained, with venue presentation being always kept at the highest levels.

• Responsible for all event final details from hotel allocations, invoicing, table plans, and event reporting to provide a seamless service throughout.

• Managing feedback and event reports to allow for consistent and continued improvement.

• Excellent knowledge of our products and services, including drinks packages, menus and upsells.

• Working to sales and upsell targets including weekly sales reporting and ensuring the highest conversation rates from these.

• Being the first point of contact for customers on site, including phone and emails.

• Working to event and office procedures.

Requirements:

• Proven experience in a 5* service – at least 2 years’ experience in a similar role

• Exceptional attention to detail and administration skills

• Exercise excellent judgement and decision making

• Customer service driven and a proactive attitude.

• Excellent communication skills, both orally and written

• Proficient in MS Office

Package:

• Holiday allowance of 20 days (plus bank holidays)

• salary £30,000-£35,000 dependant on experience

Hours

• 45 hours over 5 days inclusive of weekends and weekends