Searcysare looking for a Event Operations Manager,to work in our prestigious venue116 Pall Mall - Institute of Directors. As the Events Operations Manager you will ensure the smooth running of the day to day events within the venue.
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;
This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As an Event Operations Manager you will receive the following industry leading benefits:
50% discount across Searcys venues
Enrolment into the Searcys pension scheme
Up to 38 days annual leave (dependant on job role)
Access to everyday discounts and communication portal
Employee assistance programme
Enrolment into Searcys Champagne School
Meals provided on shift when working within one of our venue.
Your birthday off to celebrate in style
A day off to volunteer / give back to the charity of your choice
, Job Description
Job Type: Full Time
Mostly Monday to Friday
Salary up to £45k Yearly Including Tronc
To assist the Deputy General delivering a seamless service to all areas, with the primary
focus in the Events Department.
Key Duties and Responsibilities:
To plan, organise and deliver a successful operation of all events in the Events
Department
To liaise with all relevant departments, including kitchen, reception, events, and sales
to deliver a service that meets and exceeds the client expectations
Brief the events team on all aspects of the business and to oversee the running of all
events, workings lunches, dinners, and drinks receptions
To greet clients upon arrival making sure the event is set up as per their requirements,
ensuring that any relevant day changes are passed on to the team
To liaise with key stakeholders to ensure the provision of food and service is
consistent and in line with Searcys standards
To manage the event managers/supervisors and liaise with them daily, regarding
business levels, service standards and allocation of staff
To lead the development of the events team, making sure standards are adhered to as
well as striving for continuous improvement of the SOPs for the department
To train or provide training to the team, ensuring they operate in accordance with the
department standards including any casual labour/agency that may be required.
To ensure that on-going training is carried out to the benefit of all staff and that all training is recorded on each member’s personal file
To deal effectively and courteously with customer complaints, and to refer them to the
line manager if required
To carry out regular checks of the events areas for maintenance, housekeeping and
other health and safety issues and to report it to the relevant departments as well as
the Senior Operation Manager
To ensure in house accounting policies are adhered to and to monitor beverage
consumption control, overseeing bi-weekly and monthly stock takes
Responsible for the operations rota, ensuring a correct tracking of labour costs is in
place
Monitor agency staff bookings and cost, ensuring that time sheets are filled correctly
and processed for payment
To ensure the team adhere to the Searcys cash handling and cashing up procedures
and that any discrepancies are reported to the line manager
Responsible for the department’s recruitment
To ensure all Searcy’s personnel procedures, including probationary periods,
disciplinary and grievance are always followed
To comply with all legal requirements with reference to (but not exclusively) fire
regulations, security, licence requirements and any Local Authority or Client
stipulations
To ensure that all legislative and Government guidelines are adhered to, including
(but not exclusively) The Food Safety Act, Health and Safety at Work Act, the
COSHH regulations, etc. within the areas of responsibility
Responsible for the constant Innovation and development of the operationsdepartmen
, Qualifications
Excellent product knowledge (food/beverage)
Experience in running large events, dinners
Strong business acumen
Leads by example by acting professional at all times
Excellent communication skills
Takes initiative and leads innovation and keep abreast with current trends in the
market.
Supportive / Team player
Financially astute
Strong presentation skills
Experience in managing and leading a team
Excellent customer care skills
Strong innovative skill
Additional Information
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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