🚨 Is your organization truly secure and compliant? It might seem easy to assume, but ensuring robust security measures is crucial. Delve into our comprehensive guide for a detailed overview. https://buff.ly/4ejQbHD
Eckoh
IT Services and IT Consulting
Hemel Hempstead, Hertfordshire 6,168 followers
The global leader in securing sensitive data in contact centers.
About us
At Eckoh, we are dedicated to making the world secure, ensuring that everyone can trust brands and engage without risk. We help major global brands stay ahead of increasing security risks, emerging payment methods, and evolving regulations in contact centers. We take customer engagement beyond traditional payments, elevating security and compliance to the next level. Our solutions streamline customer payments with cloud-based, omnichannel solutions. Our patented products, such as CallGuard and Secure Call Recording, seamlessly integrate into your systems, delivering resilient and simple deployment. Eckoh's headquarters are located in Hemel Hempstead, Hertfordshire, UK, and Omaha, Nebraska, USA.
- Website
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https://www.eckoh.com
External link for Eckoh
- Industry
- IT Services and IT Consulting
- Company size
- 201-500 employees
- Headquarters
- Hemel Hempstead, Hertfordshire
- Type
- Public Company
- Founded
- 1997
- Specialties
- PCI DSS payments, Multi Channel solutions, Customer self service, Speech Recognition, Call Centre solutions, IVR, Contact centre payments, Secure Payments, DTMF payments, Chatbots, Web Chat Payments, Web Chat, Customer Experience, Customer Engagement, Contact Centre, Payment Security, DTMF masking, Omnichannel Payments, Cloud Contact Centre, and Digital Transformation
Products
![Click here to view CallGuard]()
CallGuard
Payment Gateway Software
CallGuard enables your contact centre agents to take payments securely over the phone without compromising customer experience, data security or PCI DSS compliance. It's the most flexible, robust and secure payment solution on the market and: Makes it quick and easy for agents to take telephone payments Offers full PCI DSS security for contact centres Flexible deployment options - cloud, hosted, remote or on-premise Offers the most popular payment methods, from cards to digital wallets CallGuard can even protect other sensitive data fields that pose a potential security risk, such as National Insurance numbers, DOB, policy numbers etc.
Locations
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Primary
Get directions
Telford House
Corner Hall
Hemel Hempstead, Hertfordshire HP3 9HN, GB
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Get directions
6700 Mercy Road
Suite 302
Omaha, NE 68106, US
Employees at Eckoh
Updates
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Does your organization employ home-working contact center agents? New first-party research from @Eckoh shows that 53% of consumers say they are uncomfortable sharing their payment information or personal data with contact center agents working from home. 76% of consumers are demanding that organizations with WFH agents have the right security measures and technology in place to protect their sensitive personal and payment data. If so, are you confident enough to tell your customers? Read more about consumer sentiment towards home working agents and how you can react, in our brand-new research report, ‘Hitting Home: How Secure is the Home Contact Center?’. https://buff.ly/3RSk2gH
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✨📣 Blog Spotlight This blog written by Account Executive, Jesus Torres, sheds light on the limitations of encrypted PIN pads in card-not-present transactions, posing a potential risk to healthcare settings. Explore further insights on this subject by reading the blog at https://buff.ly/4bureGN
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🛡️ 📲 Outstanding security is about far more than tick-box compliance. With #CallGuard, Eckoh handles card processing for you – so you can focus better on delivering great call experiences for customers and agents. ⤵️ 🗓️ Schedule a demo -> https://buff.ly/3KOvAxn 📹 Learn more -> https://buff.ly/3VYnLLZ
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👍 Deliver seamless #omnichannel solutions for all digital touch points — securely. Learn more about Eckoh's secure engagement suite. https://buff.ly/3Ue1d9s
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How comfortable are you in telling customers that your contact center agents are working from home? Do you have the right technology in place to secure customers’ payment and personal data when being processed by your WFH agents? Remote and hybrid working arrangements support contact center agents to work flexibly and help organizations with staff retention and reduced recruitment costs. But if you aren’t confident with being open and honest about how secure this is for your customers, then it’s time to wake up and smell the coffee. Take a look at Eckoh’s new first-party research, ‘Hitting Home: How Secure is the Home Contact Center?’ to learn more about how consumers feel, how they are prepared to act, and what you can do about it. https://lnkd.in/evCybJJi
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We're thrilled to share our recent volunteer experience at The Hospice of St Francis, Berkhamsted! Our team had the opportunity to lend a hand by updating and refreshing the woodwork in their beautiful garden. With stunning weather and the serene environment, it was a day well spent. ☀️🪴 Check out this wonderful video showcasing our day.
💜 Another amazing thank you, this time to Eckoh, one of our corporate supporters. A team of their staff came up to The Hospice of St Francis, Berkhamsted to help lend their skills to updating and refreshing some of the woodwork in the garden. They certainly had stunning weather and judging by their message we know they enjoyed being in our gardens. 🌺 🌳 🌼 "Thank you to the Hospice of St Francis for allowing us to spend the day replenishing parts of your beautiful gardens; as well as showcasing your superb culinary skills with a delicious lunch. The Hospice gardens are so comforting and serene and we hope our garden touch-ups meet the high standards the garden volunteers keep and we are grateful we could support the incredible work the Hospice does for residents and their families." Here is a little video to show what they got up to, along with the beautiful sound track of bird song from our gardens. We hope you enjoy it. Volunteering at the Hospice is just one way your organisation can support us and our patients. If you would like to find out more please contact Claire Larkin or 📸 Carey Bavington. #Corporate #Volunteering #VolunteerDays #Volunteer #CorporateSupport #Local #Community #TeamBuilding #WeLoveYourSupport #Berkhamsted #HemelHempstead
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🛡️ Do More with #Eckoh 👀 Discover how #Eckoh safeguards customer data, minimizes business risks, and achieves PCI DSS compliance by streamlining Card-not-Present transactions. Learn more here: https://buff.ly/4b56Eg0 💡 Visit our website to learn more about our products: https://buff.ly/3Ue1d9s
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🦾 CallGuard delivers patented, market-leading security, powering you to PCI DSS 4.0 compliance and beyond. It’s a fast and sustainable way to reduce fraud risk and protect your customers' card data. 📹 Get the full scoop on how #CallGuard works https://buff.ly/4crFQrd
CallGuard - How does CallGuard work?
https://www.youtube.com/
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💳 📲 Today, brands must work harder to win sales, positive reviews and loyalty through great contact center service – as well as being ready to take secure payments when people are in the mood to buy. Customers expect speed and convenience at all times, on whichever contact channels suit them. No matter what industry, transform your contact center with #Eckoh. Learn more about what we do by visiting eckoh.com #PaymentSecurity #DataSecurity #Eckoh #saas #customerexperience #customerengagement #ccaas #securepaymentsolutions #cxstrategy #contactcenter #cx #cxstrategy #contactcentersecurity #engagementsecurity