Eckoh’s Post

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Contact center fraud is a serious issue that can compromise your entire organization. Recent high-profile breaches that began in the contact center have shown just how costly this problem can be. At Bandwidth, we have a unique solution to help mitigate this risk. Let us help protect your business. #fraud #riskmitigation #Fortune500 #contactcenter #CISO #genesys #Unitedhealth #goldmansachs #Oracle #Humana #AFLAC #Salesforce #softwareengineer

Today’s Contact Centers are faced with the daunting task of balancing customer satisfaction with the need to protect against fraudulent activity. Help protect your contact center and your customers with Pindrop’s voice biometrics, fraud analysis, and multi-factor authentication solutions—all connected at the carrier-level with Bandwidth’s 5X resilient network.

Listen as Pearl Technology's Dave Johnson discusses the recent AT&T breach on The Greg and Dan Show. Here are some takeaways: AT&T warns of a massive data data: threat actors stole the call logs for about 109 million customers from an online database on the company's Snowflake account. In a recent Form 8-K filing with the SEC, AT&T says the stolen data contains the call and text records of nearly all AT&T mobile clients and customers of mobile virtual network operators (MVNOs) made from May 1 to October 31, 2022, and on January 2, 2023. MVNOs include Boost, Cricket, Consumer Cellular, etc. FirstNet—Used by first responders and public safety organizations. The data was stolen between April 14 and April 25, 2024. The US Department of Justice permitted AT&T, on May 9 and June 5, 2024, to delay public notification, likely to give law enforcement time to analyze the data for sensitive call records and investigative purposes. Stolen data includes: Telephone numbers of AT&T wireline customers and customers of other carriers. Telephone numbers with which AT&T or MVNO wireless numbers interacted. Count of interactions (e.g., the number of calls or texts). Aggregate call duration for a day or month. One or more cell site ID numbers for a subset of records. AT&T says the data does NOT include the content of calls and texts. AT&T is notifying by email, text, or mail if a number is part of stolen data, also can check online account for notice. Other companies affected by the Snowflake breach (Mandiant says UNC5537 did it) are Advance Auto Parts, Neiman Marcus, Ticketmaster, and others. Also, BlackSuit, who did the CDK breach, has struck in Peoria, IL. #ATTBreach #CyberNews #GregandDanShow #PearlTechnology

It’s never a great sign when “account compromise” and “unprecedented scale” share the same headline. As more companies and service providers look to deter compromise of their internal and federated networks, there has been explosive growth in the onboarding SSO solutions, and the additional security those solutions can provide through simpler IAM (think JIT provisioning etc) and MFA. This is a good thing. However, service providers need to start implementing customer-facing phishing-resistant authentication such as FIDO2/U2F On the government side, SP 800-63 revision 4 can’t come soon enough. I’m excited to see what’s in the final version of Revision 4. At the end of the day, further forestalling the demise of the password era is ill-advised. This makes it so much more important for providers like banks and telcos to focus now on how to securely implement robust customer identity enrollment into these solutions to avoid ATO and scams. For example, if mobile devices with passkeys are going to be used (which I think is a fantastic and cost-effective option), the identity enrollment stage needs to be just as strong as the authentication itself. Verifying identity through SMS/Email OTP during enrollment, for example, is not a huge impediment to fraudsters. We see it all the time. How then will your organization do it? Doing it right takes creativity and thoughtfulness. #cybersecurity #fraud #ATO #DigitalAuthentication

QR Codes have become a popular tactic for threat actors and pose a growing risk for organizations. Mimecast Email Security now includes deep scanning of URLs tied to QR codes and will block anything malicious. This is an important step to ensure ‘Quishing’ stays out of inboxes and organizations can #WorkProtected. Learn more here ⬇️.

QR Codes have become a popular tactic for threat actors and pose a growing risk for organizations. Mimecast Email Security now includes deep scanning of URLs tied to QR codes and will block anything malicious. This is an important step to ensure ‘Quishing’ stays out of inboxes and organizations can #WorkProtected. Learn more here ⬇️.

QR Codes have become a popular tactic for threat actors and pose a growing risk for organizations. Mimecast Email Security now includes deep scanning of URLs tied to QR codes and will block anything malicious. This is an important step to ensure ‘Quishing’ stays out of inboxes and organizations can #WorkProtected. Learn more here ⬇️.

QR Codes have become a popular tactic for threat actors and pose a growing risk for organizations. Mimecast Email Security now includes deep scanning of URLs tied to QR codes and will block anything malicious. This is an important step to ensure ‘Quishing’ stays out of inboxes and organizations can #WorkProtected. Learn more here ⬇️.

QR Codes have become a popular tactic for threat actors and pose a growing risk for organizations. Mimecast Email Security now includes deep scanning of URLs tied to QR codes and will block anything malicious. This is an important step to ensure ‘Quishing’ stays out of inboxes and organizations can #WorkProtected. Learn more here ⬇️.