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The fashion, beauty and luxury industries are at a tipping point: their part in the climate crisis can no longer be ignored, while the speed of technological advancements is opening up exciting new ways of creating, selling and delivering products to customers around the world. This is requiring an entirely new perspective on how to do business. In retail, this means finding different ways to connect with customers, through the online or in-store experience, or often both. In this category, we champion the people shaking up traditional retailing.