Dear Eliseria,

Thank you for sharing your opinion, which helps us to keep improving day by day.

Referring to the cleaning of the room, we clean all the rooms every day without exception, the only reason to do not clean a room is if the guest leaves the "do not disturb" sign on the door, which happened in this case.

As you could see, we cleaned your room the first 2 days, as we usually do, but on the 3rd and 4th day the "do not disturb" sign was on the door, and then we cannot get in the room to clean it. We offered clean towels and emptying the garbage, as we didn't have cleaning service so late.

We are sorry that you left with this bad taste, but we are really focused on the cleaning service and it is one of the best rated areas by our guests.

If you need more information or we can assist you in any way, please contact us directly at the hotel.

Sincerley,

Nils Garcia.