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ajcompass17
California

Stunning location with brilliant guiding, however service and food were lacking

Review of Angama Mara
Reviewed 06 Jun 2021
This was our second camp on our amazing trip celebrating my birthday. The views were more than we even imagined. Truly stunning. The tents and main area were also gorgeous and so unique. However, the views and structure of the camp provide a luxury feel that the staff and dining don't quite live up to. We didn't have a single meal here that we loved, and the service felt... distant. Part of what makes Africa special is the connection to those who work at the camps, and we felt as if they were somewhat held at arm's length, which was a bit sad for us. While I recognize and admire their effort to come off as very polished, it doesn't show through in implementation. For example, the phone system presented to us for us to let them know when we needed someone to walk us at night did not work. I would have much rather used the simple shine the flashlight or call for assistance like at other camps, and been able to make it to meals and game drives on time. Also, there is no comparing the value between this and luxury camps with Great Plains (Mara Plains, Mara Nyika). Great Plains includes excellent camera equipment and lenses in their rate for guests (and it is a lower rate). They also transfer all photos to a brand new USB free of charge, whereas Angama charges for the USB. In general, there were more upcharges at Angama than other luxury properties we have enjoyed. But, it is hard not to give this place 5 stars. Not only because of the views and beautiful rooms, but the GUIDING. This surprised me. I honestly thought this place would have brilliant accommodations, service, and food, and then would rest on those laurels for the game drives. NOT SO! Our guide Tito (Titus), was the BEST of the trip. He was passionate, well spoken, and had a clear plan each game drive. He was efficient and great at picking up on what we were interested in, had already seen, and wanted to see. In 2 short nights, we had incredible lion and leopard sightings AND saw black rhino! With a calf! He did a great job negotiating around other vehicles and lined us up nicely for photos. I would highly recommend him as a guide. Truly, Tito made this property shine, above all the bells and whistles.
Date of stay: May 2021
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Nicky Fitzgerald, Owner at Angama Mara, responded to this review
Responded 11 Jun 2021
Thank you so much for coming to stay with us on your recent Kenyan safari and for the lovely feedback on Titus. He was thrilled to hear how highly you regarded his guiding skills.

I was saddened to hear that you felt the service and food at Angama were not up to par and would like to extend my apologies for not delighting you on both counts. I was somewhat bewildered on reading your review as in over 90% of the reviews we have had on TripAdvisor have been focused almost entirely on how much our guests love our staff. I have shared your feedback with the whole team and they asked me to thank you for raising these issues as we head into our busy season after a year of Covid challenges.

With thanks

Nicky
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 25 March 2021

We have visited many camps in the Maasai Mara due to the nature of work being in the travel industry. Angama Mara is just out of this world i.e. location, service, the views, food, guides and the team.

What we loved most was that they exactly knew our dietary requirements from the start and being very vegetarians they turned around exceptional dishes. We had a wonderful team of that took great care of us during our stay. Special thank you to Nasiti, Wiki and John.

We are definitely looking forward to sending more guests to this beautiful heaven in the Mara Triangle.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank kampurtraveldiaries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicky Fitzgerald, Owner at Angama Mara, responded to this reviewResponded 31 March 2021

Nasiti, Wiki and John join me in thanking you for your kind feedback and lovely review - we are so happy to hear you enjoyed your time with us.

It's always a bit nerve wracking when industry colleagues come to stay but it sounds like we passed with flying colours - thank you so much. And we very much look forward to welcoming your guests to Angama and the beautiful Mara Triangle.

It is such a joy preparing vegetarian dishes for our guests - our shamba is the inspiration to keep ensuring our vegetarian guests are being lovingly catered for. In fact most of our guests prefer vegetarian dishes and we always have at least 30% of our daily a la carte menus dedicated to vegetarian dishes.

Warmest thanks
Nicky and the Angama family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2021 via mobile

Where do I begin.. this was truly an unbelievable experience! We stayed here for 5 nights and already am planning to come back. The service was some of the best I have ever experienced. Our guide Sammy was the best guide we have ever had on safari! He was such a joy to be around! We had the best time and he took amazing care of us. We learned so much from him and look forward to seeing him again. Our server George was top notch! He was so nice and worked really hard to make sure we were spoiled the entire time. He really went above and beyond! Abraham took care of our tents and you could tell he really took time to make sure every little detail was perfect. My mom has worked in house keeping for 30 years and the fact that she was blown away says everything you need to know about Abraham! The camp is truly a luxury safari camp. The tents were amazing and the views were endless! The people and the place truly inspired us to help the local villages as well. We can not wait to come back.

Date of stay: March 2021
Trip type: Travelled with family
3  Thank Ivan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicky Fitzgerald, Owner at Angama Mara, responded to this reviewResponded 23 March 2021

Dear Ivan

Sammy, George, Abraham and the Angama family join me in sending you heartfelt thanks for coming to stay with us especially so during these upside down times. And your lovely review filled our hearts to overflowing. We simply love what we do: delighting our guests giving them a holiday of a lifetime and by doing that well we can make many small and meaningful differences to in our communities and in the Mara Triangle.

Sammy, George and Abraham are still beaming from ear to ear thanks to your gracious feedback on them - especially Abraham as our tent stewards are often our unsung heroes.

We will be waiting for you with arms open wide to welcome you back to your home in the Mara

Warmest thanks

Nicky

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Reviewed 21 March 2021 via mobile

We had a wonderful stay at Angama - truly amazing with one of the most incredible views imaginable. The Angama service is extremely personalized and excellent attention to detail is given. The rooms are spacious and beautiful and we were lucky enough to look on to the 'Out of Africa' hill as well as sweeping views of the Mara plains below. Kenneth was our guide - he was enthusiastic and passionate throughout and managed to spot things miles away in the distance. He realized we were interested in birds and took time to stop for every raptor we passed, to tell us the name. The interior service was great with attentative waiters and the food was just delicious and beautifully presented. We had a great time and thank you so so much to everyone involved.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Jessica S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicky Fitzgerald, Owner at Angama Mara, responded to this reviewResponded 22 March 2021

Dear Jess

Kenneth joins me in thanking you not only for coming to stay with us but also for this lovely review.

I was delighted to read that you loved everything about your stay and I have forwarded your review on to the Angama family.

Looking forward to welcoming you back

Warmest thanks
Nicky

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Reviewed 16 March 2021 via mobile

We visited Angama Mara and it was a great place to rest and relax. Getting there up the very steep hill was an adventure on its own. The views of part of the Mara triangle is amazing.
The welcome wow, thats a welcome. Camp manager, your butler, room steward all on hand to welcome you in.
Very tastefully decorated borrowing heavily on the South African private game lodges concept. The lodge was quite full, not much in terms of covid compliance but we were assured the staff are all tested regularly.
The food was amazing. In spite of my partner being vegetarian they really were able to churn out some fabulous salads, pasta and curries. The rib eye steak...wow, even the Grill house in Sandton would be proud.
The tent is well spaced and adequately furnished. It does get extremely hot during the day (because of the canvas roof) and the fan (provided power behaves) does help.
Shower and views are great.
But what makes angama is the added activities. The Out of Africa site (though they cancelled my surprise picnic lunch at the last minute) is worth checking out. Do a picnic breakfast or lunch if you can. The sundowner is something you must do. The location and the gin & tonics are worth it.
Great place to be. Special mention to Wiki and Josphat for looking after us.

If you are going to visit try go off peak season, less crowding better weather and you get to enjoy the luxuries of the camp.
Sadly and (through no fault at all to Angama) the wildlife viewing in the triangle is very disappointing.

Date of stay: March 2021
Trip type: Travelled as a couple
3  Thank Kenyandes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicky Fitzgerald, Owner at Angama Mara, responded to this reviewResponded 22 March 2021

Dear Gaurav

Thank you both so much for coming to stay with us at Angama Mara and for taking the time to write this gracious and most helpful review. Josephat and Wiki asked me to add their thanks for your kind words about them.

I was happy to hear that you were satisfied with the service you received from the team and that you found the food delicious. I know the chefs will be very pleased. We love looking after all our guests culinary needs especially our vegetarian guests.

Please accept my apologies for the mix up over your Out of Africa picnic - and I hope you enjoyed your bottle of French bubbles when you went up for sundowners.

We are experiencing an unusual occurrence of very high grass in the Mara at the moment thanks to the wonderful rainfall we have had over the past couple of months. The Triangle conservators haven't been able to burn the grass due to the damp conditions but I am pleased to inform you that burning started in earnest today. I am sorry this was not able to be done before your visit.

Warmest thanks
Nicky

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Reviewed 21 February 2021 via mobile

The staff couldn't be more accomadating if they tried. Beautiful views, great game drives and delicious food. Each room has all the amenities of home. You are assigned a butler to take care of any need you might have.

Date of stay: February 2021
Trip type: Travelled with family
Thank Lloyd G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicky Fitzgerald, Owner at Angama Mara, responded to this reviewResponded 22 March 2021

Thank you so much for coming to stay with us and I am delighted to hear you enjoyed your stay.
The Angama family feels so proud each time we receive full marks: service, game, views and food.
Warm regards
Nicky

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