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GrandMercure
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Sanchiro
Sao Paulo, SP

Business Travel

Reviewed 21 Mar 2024via mobile
This hotel is my preferred one because of the service and room quality. The reception is very kind and the checkin is always a good experience today Cesar help me a lot with a quick and clear process. The checkout is also a good experience with a good staff.
Date of stay: March 2024
Trip type: Travelled on business
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Luísa Guerra, Outro at Grand Mercure Brasilia Eixo Monumental, responded to this review
Responded 22 Mar 2024
Dear Mr. Sanchiro,

Thank you for sharing your feedback with us.

We are extremely pleased to learn that Grand Mercure is your choice due to our service and accommodations.

It is a pleasure to receive compliments about the kindness of our reception team.

We hope to continue being your choice in Brasília and look forward to your next visit.

Sincerely,

Luisa Guerra
Guest Experience Supervisor
Grand Mercure Brasília
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,402)
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Reviewed 30 November 2023 via mobile

The hotel is definitely ageing: although the interior decor is fine, you can tell as soon as you are in the lift, cracking, moving brutally and making noise.
The room by itself was nice with a decent size bathroom but without any amenities like nail file or toothpaste provided.
The balcony door did not lock properly so you could hear fairly well the noise from the street, day and night.
No sound proof door so you can hear loudly the bell from the lift, people walking and discussion in the corridor to or from their rooms etc
We had to sleep with earplugs, never a pleasure.
Staff was nice and available, with a smile, and this was pleasant even when not sharing the same language, there is a good attitude.
Need to be modernized otherwise I am afraid we won't be back.

Date of stay: November 2023
Trip type: Travelled on business
1  Thank ClubGGG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mariana Ferreira, Outro at Grand Mercure Brasilia Eixo Monumental, responded to this reviewResponded 2 December 2023

Dear Guest,

Thank you for taking the time to share your feedback. We appreciate your compliments on our staff's friendly and helpful attitude. It's unfortunate to hear about the noise disturbances and other inconveniences you experienced during your stay.

We apologize for the issues with the aging infrastructure, the noise from the lift, and the balcony door. Your comments are valuable, and we take them seriously. Rest assured, we will address these concerns promptly to enhance the overall experience for our guests.

We understand the importance of a peaceful stay and regret that we fell short of your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back with improvements in the near future.

Best regards,

Mariana Ferreira
Supervisora de Guest Experience
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023 via mobile

The hotel is very nice but the highlight of my was my waitress at the hotel’s restuarant, Maria, who was exceptional! What a delightful person! Food was good but the service exceeded all expectations! Her English is excellent and her personality was warm and engaging making the whole experience the best!

Date of stay: November 2023
Trip type: Travelled on business
1  Thank Tour01189092342
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mariana Ferreira, Outro at Grand Mercure Brasilia Eixo Monumental, responded to this reviewResponded 21 November 2023

Dear Guest,

Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay, and we truly appreciate your kind words about Maria. She is indeed an exceptional member of our team, and we are delighted that she made your dining experience memorable. Your compliments will be shared with her, and we look forward to welcoming you back for another outstanding stay at the Grand Mercure Brasília.

Best regards,

Mariana Ferreira
Guest Experience Supervisor
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2023

The hotel was good, we were moved from room which wasnt a pleasant experience but personnel was really polite and kind. Camacho was so helpfull to us, he was the only spanish speaker which made our stay easier.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Cheryl G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferreira Mariana, Outro at Grand Mercure Brasilia Eixo Monumental, responded to this reviewResponded 30 October 2023

Dear Guest,

Thank you for your feedback.

We are glad to hear that, although you were moved from your room, our staff was polite and kind.

We appreciate your recognition of Camacho's helpfulness, especially as a Spanish speaker, which made your stay more comfortable.

Your comments will be shared with our team, and we hope to have the opportunity to welcome you back to the Grand Mercure Brasília in the future.

Best regards,

Mariana Ferreira
Guest Experience Supervisor
Grand Mercure Brasília

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2023

Great customer service with an agent who allowed me to check out late with no extra fee. Super clean room. Perfect location that's close to shopping center across the street and the city park. Loved the rooftop pool and bar with nice views of the city.

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank charlesoO3421CY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Clerisson, Outro at Grand Mercure Brasilia Eixo Monumental, responded to this reviewResponded 30 May 2023

Dear Mr. Charles,

Thank you so much for taking the time to share your wonderful experience at Grand Mercure Brasília! We truly appreciate your kind words and positive feedback.

We are thrilled to hear that you enjoyed your stay with us, especially our exceptional customer service. Our team takes great pride in going above and beyond to ensure our guests have a memorable and comfortable stay. It's fantastic to know that our agent accommodated your late check-out request without any additional charges.

We're also delighted that you found your room to be super clean and comfortable. Our dedicated housekeeping team works diligently to maintain the highest standards of cleanliness and hygiene throughout the hotel.

Once again, thank you for your fantastic review. We can't wait to welcome you back to Grand Mercure Brasília for another memorable experience!

Best Regards,

David Clerisson
Supervisor de Guest Experience
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2023 via mobile

Arrived today for a few days stay. I stay at Accor Hotels regularly and this is almost certainly my best experience so far. The staff have been exceptional at all times. Check in was efficient and so friendly with nothing being too much trouble. Then we came for a little something to eat and drink in the hotel restaurant where again everything was superb. The mixed platter was delightful and Maria and Sebastian between them made it a joy. I just know this will be a lovely stay.

Date of stay: February 2023
Trip type: Travelled with friends
Thank Gareth A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Clerisson, Outro at Grand Mercure Brasilia Eixo Monumental, responded to this reviewResponded 6 March 2023

Dear Mr. Gareth,

It is with great joy that I receive your report. Every host strives to always provide the best experience! I am glad that Maria and Sebastian took care of you so well! Thank you for choosing Grand Mercure Brasília and Capim Dourado Restaurant.

We look forward to welcoming you again soon!

Best Regards,
David Clerisson
Guest Experience Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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