Charming old world boutique hotel that has been renovated and updated. Centrally located convenient to many tourist sites. What it may lack in creature comforts of large modern hotels is more than made up by the friendly, accommodating, and eager young staff and management. We just asked and they found solutions and answers to all of our concerns and questions. A great place.
Dear friend,
thank you so much for your visit and for taking the time to write this amazing review of your stay. We are glad to read you found our location convenient for you to visit the city and that you love our concept and design. A massive thank you for your kind words regarding our staff and management, we just love when our guests feel at home!
Hope to see you back soon
Take care
Maila Mazzega
Room Division Manager
It was my second time staying in Casa Bonay.
Overall this hotel is impressing the guests with it‘s concept, architecture and design.
Moreover it is also very good located.
However, unfortunately I have experienced some bad service which I wasn‘t expecting in this hotel.
One example was that the room service wasn‘t capable to serve me 2x bottle of water to my room.
For the first bottle it took them already too long and once it arrived I got only one bottle.
The staff member promised to get me a second one and will serve it right away.
However he never came back..
Dear friend,
Thank you so much for your second visit, and for providing us with this valuable feedback. We are sorry to read that our service did not meet your expectations; The staff is normally attentive and responsive but for sure there is always room for improvement and to elevate the whole customer experience.
So thank you from the heart for this comment, we hope this hasn`t been your last visit to Casa Bonay and to have the chance to welcome you back soon.
All Best
Maila Mazzega
Room Division Manager
If you want a welcoming staff, an excellent location, and exceptional food & drink options at your fingertips, you want to be at Casa Bonay! They’re doing everything right!!!
Dear Friend,
thank you so much for your visit and for sharing this amazing review of your stay! We really love to read how much you enjoyed your days at Casa Bonay, we hope to have the chance to welcome you back soon!
Contact us directly for your future visits, we would love to assist you personally.
Take care
Maila Mazzega
Room Division Manager
Could not recommend this hotel enough to anyone coming to Barcelona. It's in a great location for walking just about anywhere in the city. Hotel rooftop / bars were excellent. Sat there each day of the trip and looked toward to ending my night there. My only regret was not being able to try the Bodega for dinner! Rooms were clean&spacious. Every staff member was extremely attentive and so kind if we needed help or recommendations on just about anything. You will not regret your choice to stay at this hotel!
Dera Dee M,
thank you so much for your glowing recommendation, be sure I'll share this with the Casa Bonay team! We're thrilled to hear that you had such a fantastic experience at our hotel and that you enjoyed our great location, rooftop bars, and clean and spacious rooms. Thank you for your kind mention of our staff members, they are always at your disposal to make guest's experience special. Absolutely you have to come back and try our Bodega Bonay, we will be looking forward to welcome you back soon!
In the meantime receive a warm hug!
All best
Maila Mazzega
Room Division Manager
If you like squishy, gelatinous beds, this is your place. You barely move and your sleeping partner (i.e. wife) bounces on the wave. You feels like you are sleeping on the floor, it's sets so low. No shelves in room, and very little storage. Sparse is the word that comes to mind. The shower is huge....still no shelves to put your items. Great water pressure!!!
The good: The staff is amazing! Pleasant, friendly, professional, and just a pleasure to be around.
Dear Friend,
Thank you for sharing your detailed feedback, all comments are a great opportunity for us. We're sorry to hear that the bed and storage arrangements didn't meet your expectations. Your comments about the lack of shelving are noted, and we'll look into possible improvements. On the bright side, we're glad you enjoyed the spacious shower and great water pressure.
Most importantly, we're thrilled that our amazing staff made a positive impact on your stay with their friendliness and smiles.
We hope to welcome you back and provide an even better experience next time.
Please feel free to reach me out directly so I can provide personal assistance for you and your wife.
All Best
Maila Mazzega
Room Division Manager
