I paid 4 four nights and was traveling with my 42 yr old son. Asked for a twin bed the room was misrepresented to me and I had two twin beds that were pushed together that could not be pushed apart forcing me to have to actually sleep in practically the same bed with my son. But that wasn’t the worst part the worst part was the lack of privacy from the bathroom to the rest of the room which was not represented in any way and my one and only use of the toilet proved to be unsuccessful to flush so therefore I was having a plumbing issue with my broom for which hotel did not want to accept any responsibility nor did they want to accept any type of complaint as soon as I complained within 15 minutes I had left the hotel to go get some lunch And regroup and consider getting a second room when I received a phone call on you to vacate the room within 15 minutes or the police will be called. Whaaat? I work for a major airline and travel extensively I have never been treated so rudely by anyone in hospitality in my life. When I try to recoup my money I was denied so basically the hotel stole $730 from me then lied to Booking.com and said that I never showed up to the property so they canceled the reservation this is exactly what they told booking.com and I have copies of the correspondence to proof what they said when I made a review on Google and they read the review Google they turned around and said I’ve smoked in the room number one I do not smoke cigarettes and secondly if I did I certainly am smart enough not to smoke in a hotel room I am perfectly capable of following rules . This is a shady hotel I thought I would give them a chance because they have already had bad reviews from people having their rooms broken into their possession stolen their passport stolen their jewelry stolen. This hotel is a travelers nightmare the people that run it are shady they are liars and they are thieves I do not recommend staying here at all I can prove everything I have said with every document I will be happy to post all the proof if it’s necessary

My stay at Hotel SERHS Carlit was very good. I was treated with a bottle of local wine and chocolates in my spacious room. Lucky to have a view of the street through the Juliet balcony. The shower was large and amenities were okay.
The hotel is about a 20-30 minute walk to Sagrada Familia, Casa Mila, Arco de Triunfo de Barcelona and Ciutadella Park.
Special mention to Alberto, he was very helpful and quiet pleasant during my stay.

I went to Barcelona for 4 days to my best friend’s wedding, and it sounds like what was meant to be a happy and memorable trip turned into a nightmare.

On the penultimate day, I went down for breakfast I was shocked and disgusted that someone was able to break into my room and steal all my belongings, including my passport leaving me with only the clothing I was wearing that day. Imagine if this person could have broken in whilst I was sleeping?

This is a serious security breach, and I am concerned that the hotel was not doing enough to protect its guests.I hope this will help to raise awareness of the Hotel Serhs Carlit Barcelona’s security issues and may encourage the them to take steps to improve its security and the wellbeing of those who choose to stay there.

As a guest, I entrusted the hotel with my personal belongings and my safety, and they failed to keep me and my belonging safe - without mentioning the mental health distressed which I was part of.

I had to spend the rest of my trip trying to get a provisonal passport and replace some of the stolen belongings. Not a surprise that Serhs Carlit is not compensating me for the £2k of my stolen items. Serhs Carlit Hotel - this was a very stressful and expensive experience.