Since we arrived at the hotel the attention was incredible when we went to check in the room very comfortable and different the beautiful beach the guys who give you service on the beach very sweet and friendly the beach bartender is incredible the animation very good and they always make sure that everything goes well with the customers the food very good by the way better than many hotels I liked this place and I plan to go back
I went for a week for my first time & I loved it there, Great place ! I’ll be going back again most definitely. Great staff and performers. Felt home there, very welcoming and accommodating. Also make sure to go and visit the dolphin show there which is one of the excursion trips within Cayo Santa Maria.
the rooms were clean and the housekeepers did a good job o maintaining that. They were giving out water daily and made sure we were comfortable. The best part was the performers and entertainers - they were great. More specifically Daniel V.
SHAME ON YOU SUNWING !!!!!!!
Sunwing should be Ashamed of themselves for Promoting and sending people here To Sol Cayo Santa Maria Resort
We were A Group of 7 Women/Girls we arrived on May 11,2024 for 10 Days.It’s like A Ghost Town No Activities
No A’la Carts as advertised No Stocked Mini Fridge,Very Thirsty @ night get up nothing to drink.Pools are Full or Green Slime & partially Full,Air conditioner was broke for two days called for someone to fix nobody showed up it was very hot in our room for 2 days.
We are not picky eaters, but you have to have at least butter for toast in the morning. We understand there’s a food shortage, but that’s ridiculous. The drinks are poor they don’t have blenders to make frozen drinks. They don’t understand what drinks you’re asking for or how to make them.
The grounds are dirty. The toast station at the buffet very dirty on the walls by the toaster You have to fight the flies for your food.The grounds are dirty & unkept We are an age group from 20 to 60 booked this trip to celebrate our friends 60th birthday not very happy and we have two more guests arriving tomorrow who have never flown on a plane would not like to have them have their first experience in this Ghetto Hotel 1 Star If That ??????? Mind You The Beach was Spectacular !!!!!!! But Thanks to the
Sol Manager who took care of everything moving all 7 of us to their Sister Resort The Melia Which Was Beautiful !!!!!!!
Many Thanks Especially To Adriana Customer Service Rep Manager @ The Transition was very smooth Thank You
First and foremost, I wish to convey that I do not intend to sound ungrateful, particularly as a Canadian, given our comparative privilege to the Cuban people.
I traveled to the SOL Resort in Cayo Santa Maria, Cuba, from May 11th to 21st. Upon arrival, the check-in process went smoothly, and the resort was quiet at 11:30 pm.
The following morning, I went for breakfast and noticed the resort remained quiet. However, the breakfast selection was very limited, which I had anticipated due to the well-known food supply challenges in Cuba. Despite this, what I found unacceptable was the overwhelming presence of flies on the available food. While I understand that a warm climate can attract flies, the sheer number was excessive and made the food inedible for me.
During a tour of the resort, I observed that the large adult pool was only half-filled and had green slime, rendering it, in my opinion, unsuitable for swimming. Conversely, the smaller pool, which appeared to be designed for children despite the resort being for adults, was clean and swimmable.
After lunch, we revisited the restaurant, hoping the morning issue with flies was an anomaly, only to find the situation unchanged. Additionally, the advertised "A La Carte" restaurants were not available for booking.
It is particularly disheartening that Sunwing promotes this resort with various amenities that were not operational or accurately represented. The unswimmable pool, the inedible food due to flies, and the closure of several amenities were significant disappointments. We later discovered that the resort was hosting only 34 guests.
On the second day, we met with the Sunwing representative and requested to be relocated or to arrange for an early departure. That afternoon, we were granted permission to move to the sister resort, the Melia Cayo Santa Maria, located next door. The Melia resort was exceptional, and I have no negative feedback about our stay there.
The only commendable aspects of the SOL Resort were the updated rooms and the breathtakingly beautiful beach.
