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Julie N
Montreal, Canada

Great resort in Cuba!

Reviewed 1 week agovia mobile
Very nice experience in Cuba!

The transfer from the airport to the hotel takes 1.5 hours.

Overall, the hotel is good. I went mid-June; I think it's low season as the hotel was not full. Calm and peaceful…I felt like I was in a retreat. The resort was the perfect size, not huge, but more than adequate! If you want to party, I don’t think it’s your hotel.
We had good weather at the start of the week and cloudy at the end of the week.

Access to 3 beaches with plenty of space. We were often at Middle Beach. I would definitely recommend Melia Buenavista for a relaxing and rejuvenating beach vacation.

For food, it's not the same as Mexico but it was very good for Cuba.
Breakfast and lunch: there was a small starter/salad buffet and you have a menu at your table. This changes daily but you always have the choice between chicken, beef, fish or pork with choice of side dishes.
You have access to the other Melia hotels so we took the shuttle to Melia las dunas (family side) to try the buffet and did not like it.
The food at our hotel was better. The snack bar was ok. If you are picky with food, I advise you to go to Mexico.

If you want to relax, have access to beautiful beaches and you’re not too picky with food, I recommend the Melia Buenavista.
Date of stay: June 2024
Trip type: Travelled with friends
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General Manager, Director General at Melia Buenavista All Inclusive The Level & Spa, responded to this review
Responded 1 week ago
Dear Julie M,

We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort.
Our potential travelers will certainly be helped from all your comments and recommendations and we very much appreciate the good advertisement you are making for us.
Do not hesitate to contact us for your next visit…

Moad El guernaoui
General Manager Melia Buenavista

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 weeks ago

We finished an amazing vacation at Melia Buena Vista, the resort covered all our expectations!!! The beaches were 3, all different and all beautiful. The room was very big and cozy! Very friendly staff, Andrikson in entertainment, Aldo andOro at the bar, and Yani concierge. Higly recommend to anyone seeking high end relaxation!

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anna Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Director General at Melia Buenavista All Inclusive The Level & Spa, responded to this reviewResponded 1 week ago

Dear J8255HRannay,

First of all many thanks for take your time writing on trip advisor...
We are so happy to see that you finally enjoyed your stay with us. For sure that we will share this review with all people you are referring us. It will be a pleasure to receive you again.
Best regards,



Moad El guernaoui
General Manager Melia Buenavista

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We finished an amazing vacation at Melia Buenavista, the resort covered all our expectations about 5*dream. The beaches were 3, all different and all beautiful. The room spacious and had a shower on the balcony! Very friendly and ready to serve staff, Andrikson in entertainment, Oro at the bar, Pedro at pizza place and Yani concierge. Wholeheartedly recommend to anyone seeking high end relaxation!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MotherBee2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Director General at Melia Buenavista All Inclusive The Level & Spa, responded to this reviewResponded 2 weeks ago

Dear MotherBee2,

Thank you very much for visiting our country and our Melia Buenavista hotel, it has been a pleasure for us to have you as a guest.
We are very pleased to know that your stay with us was magnificent and we want to thank you for taking the time to write such a nice review on TripAdvisor. We will pass on your comments to our team along with congratulations.
If you decide to return to our hotel, do not hesitate to contact us.
We are waiting for you!!!
Kind regards,



Moad El guernaoui
General Manager Melia Buenavista

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We visited the resort for our 4th time, and are returning Sept/24.
Staff are 2nd to none - always incredibly friendly, helpful, polite, and we've become friends with many staff.
Rooms were all being renovated in 2023. Beds are super comfortable, a/c works well, outdoor showers are awesome.
There were some food shortages in Oct/23, but they still made fantastic meals with what was available; we never went hungry.
We chose this resort initially because of the coral for snorkeling, and it did not disappoint!
There are 3 distinctly different beaches, each with its own special charm. We love to watch the sunsets each eve
ning on the sunset beach, usually accompanied by music.
The pools are in good condition, and we enjoy aquafit at 11am each morning!
Special thanks to Dyaimi, Lester, Yaikel, Leydi, Navi, Pedro, and so many others!!!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank heatherlD7797VK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Director General at Melia Buenavista All Inclusive The Level & Spa, responded to this reviewResponded 2 weeks ago

Dear heatherID7797VK,

Thank you for choosing Meliá Buenavista again and sharing your experience on Trip Advisor.
We are very happy that our efforts achieved your complete satisfaction and that you liked our Hotel so much that you decided to return so soon.
We hope you always choose us.
kind regards,


Moad El guernaoui
General Manager Melia Buenavista

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Reviewed 3 weeks ago via mobile

We visited in June 2024 as a couple. This is lovely tranquil place excellent for relaxation. The best about this place are staff - friendly, approachable, warm and very helpful. Tropical plants are beatiful and scattered everywhere - all credits to the gardener. Pool is warm and very pleasant… we regularly sneaked out for a late night swim, which was such a treat. Cocktails and other drinks are generously available. Food is very decent. Our favourites were lobster dishes and tropical fruit various ice creams, although some other dishes could improve. We also loved Friday evenings with Ricardo, watching him roll and sampling his aromatic cigars… such a treat, don’t miss it!
On a down side, Melia should do a better job with maintaining the place as there are shubby corners and for example, bathrooms could be bette for 5 star place.
Be aware of jejenes, little midges that particularly lurk at the beach at sonset. If you are unlucky to be responsive to their bites (1 in 4 people), they will give you nightmare, although as far as I can gather they don’t transmit any nasty diseases.
All in all, lovely place that offers very good value for money and is well worth visiting. We certainly enjoyed it!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank DanijelaT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Director General at Melia Buenavista All Inclusive The Level & Spa, responded to this reviewResponded 2 weeks ago

Dear DaniJelaT,

It is a pleasure for us that you have chosen Meliá Buenavista for your stay in Cayo Santa María, and we thank you for considering that our service is above the rest; There really is no greater satisfaction for a hotelier than a pleased guest.
However, we apologize for the small details he mentions and we will take them into account to improve.
It would be a pleasure if you chose us again to enjoy your vacation in this unique Caribbean destination.
We are waiting for you!!!!


Moad El guernanoi
General Manager Melia Buenavista

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Reviewed 3 weeks ago

Great place to rest and relax. Our travel agent recommended Meliá Buenavista and it was a very good option, very satisfied with the stay, it has a main beach that is a beauty, in the end that is why we chose the place in the Keys in Cuba.
Varied gourmet food including beef, chicken, pork, pasta, variety of seafood including lobster, desserts etc. The shortcomings that can be found are understandable, but we had already foreseen that and they are almost not noticeable. Excellent selection of drinks at La Notte bar, snacks by the pool and bar on the beach.
The staff is top-notch, and a very high friendliness and quality of service. People at La Notte bar like Alan, Lady, Jesus, Beatriz are people who made us spend an extremely elegant and pleasant time, they are exceptional people with an unsurpassed service attitude, congratulations to everyone, I couldn't really mention all the names, but all the staff is excellent. We met two very special people who made our stay very pleasant, they are two gardeners Mauricio and Daniel, who are in charge of keeping the place very clean and beautiful, they offered us to cut coconuts to drink and they took them to the beach with great humility and joy, a very good memory of these humble and very happy people.
I recommend to tourists something very simple and rewarding, and that is to offer a tip to all the staff who serve you, it is something that in this place changes the lives of many people who work there and who do it with great passion and joy. The shortcomings are many and remarkable for them, but they work tirelessly and very happily to make our day very pleasant.

Greetings to everyone there al Melia Buenavista from Ontario Canada

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DayTrip09848936124
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Director General at Melia Buenavista All Inclusive The Level & Spa, responded to this reviewResponded 3 weeks ago

Dear DayTrip09848936124,

Thank you very much for visiting our Melia Buenavista and commenting on your stay on TripAdvisor.
Thank you very much for the praise you give us and above all for the nice words you have for our staff, who are undoubtedly the jewel of our hotel. We will send them your congratulations
We hope this experience brings you back next season.
Kind regards,


Moad El guernaoui
General Manager Melia Buenavista

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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