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Karen V

Hotel that ticked all our boxes and more

Review of HOVIMA Panorama
Reviewed Jan 12, 2024
A small simple hotel, with the personal touch, staff in all aspects were absolutely amazing. Ideally place with a 10 minute walk to the beach, bars and restaurants. Booked half board and ate every other night at the hotel, food was fantastic and the drinks very affordable. We plan to be back for New Year 2024
Date of stay: December 2023
Trip type: Travelled as a couple
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hovima Hotels, Agency / Consultant at HOVIMA Panorama, responded to this review
Responded Jan 13, 2024
Dear Z7980RFkarenv,
Thank you so much for your good review. You had nice time with us and we hope to welcome you back this year.
Take care!
Sunny regards from Hovima Panorama
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews half board pool area air con small hotel puerto colon studio apartment evening meal sea front plenty of sunbeds the ground floor bars and restaurants plenty of choice lovely hotel turn right every night sea view shopping centre
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Reviewed January 4, 2024

What can I say about this hotel.

Location is excellent. Proper authentic Spanish style hotel with a family run feel to it.

Lovely spacious apartments with fridge, sink and somewhere to cook if you want.

Pool was fairly quiet. It's not that big, but sufficient enough for fun times.

Complex is spotlessly clean. Restaurant not overly busy and not hustle and bustle like you get at bigger hotels.

All the staff are excellent and very welcoming and polite and couldn't do enough for you.

Hotel is at the bottom of a steepish road which may not be suitable for people with mobility issues.

Reception is situated on the first floor with stairs leading to the restaurant and pool area.

Some of the apartments are residential/owned so not everyone there will be holiday makers, however this is no issue at all. Thought I would just make people aware as I've heard a negative comment about this in previous reviews.

Location is spot on. Short walk along the coast and you're met with shops, bars restaurants. All you could ask for.

No issue with getting sunloungers and all kept in very good condition and as far as sunloungers go, quite comfy.

Beds in the apartment are also very comfy so never had any issues with getting a good night's sleep.

We went all inclusive for New Year and food was tasty and always hot. Like ive said before, not a massive restaurant but still plenty of table space.

Pool bar never got too busy for queueing. Bar snacks were some of the best I have had. Stone baked pizzas were beautiful. Decent choice of snacks.

The effort they put into New Year's Eve was unreal. Made the place look awesome with a gangster feel. Everyone e had a very good time and even served drinks after the All Inclusive finish time. Finished off with a fireworks display to bring in 2024.

I've been and travelled to many places as a family, and this is by far one of my favourite hotels based on cleanliness, service, location and very pleasant staff.

Would I return again. I'd don't usually tend to return to hotels I've already been to as I like to try different ones, however, in this case, the answer is definitely yes. I was even thinking of rebooking for Easter whilst I was there.

All in a it was a very pleasant surprise and a very enjoyable cheeky 3 day family break away for New Year.

Thank you you to all the staff for making it as enjoyable and amazing as you did.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank MRGlynn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hovima Hotels, Agency / Consultant at HOVIMA Panorama, responded to this reviewResponded January 10, 2024

Dear Glynn,

You made our day with your positive feedback!!
Thank you very much for taking the time to leave your comments. We will forward it on to all the Panorama team, especially the restaurant and kitchen, who have worked so hard for the Christmas season.

We look forward to welcoming you back for easter week :)

Best regards,
The Hovima Panorama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2024

We stayed for 2 weeks in December including Christmas Day.
Positives: The staff were very friendly and attentive, for example, we had a problem on arrival with our air conditioning and it was fixed in 10 minutes. The room (studio) was spacious with plenty of storage, fridge, kettle and rings with cutlery and crockery. It was very clean. Lighting in the rooms was very good for reading. The shower over the bath could have been better (it was a plastic shower head) but was adequate. The pool area was large and the pool was heated. Prices at the pool bar area were reasonable. The entrance was about 100 metres from the seafront prom, but a beach was a 10 to 15 minute walk along the traffic free prom. The Christmad day meal was very good and well presented.
Negatives: The food - If you are are true vegetarian (do not eat fish) you would struggle most evenings. Sometimes there were no vegetables and when there were they often had bacon in them and so did the rice and occasional paella. Chips every night although Canarian potatoes were often available. The meat dishes were cooked well but a bit samey if you are there for 2 weeks. The bacon and sausage at breakfast was poor quality but the choice os other things was ok.
Sunbeds: - There were plenty but many people rushed to reserve them and disappear for hours on end even though there is a notice up. This should be monitored and stopped!
All in all it is a 3 star hotel not a 4 star or more. We would stay again but perhaps not half board. There were many people there who return time and again who ate out most nights.

Room tip: Ask for a room that is not facing the street.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hovima Hotels, Agency / Consultant at HOVIMA Panorama, responded to this reviewResponded January 10, 2024

Dear John,

Thank you very much for your comments, we have taken note of everything and are already working on it.
We are very sorry that you were not able to enjoy the services of the hotel as we would have liked.
Regarding the menu, we make exceptions for those guests who request a special diet, for example: gluten free, dairy free, vegetarian, etc. Our purpose is always to get the satisfaction of our customers.

We look forward to seeing you again and wish you a happy new year 2024!

Best regards,
The Hovima Panorama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 2, 2024

This was our first time experiencing Christmas away from home 🎅
The hotel and its staff were amazing and we will be definitely coming back!!
Rooms were spacious and clean with a fridge and kitchen plus utensils, if you fancied cooking for yourself
The gala Christmas Dinner was out of this world, it had a choice of food to suit everyone's taste buds 😋

Date of stay: December 2023
Trip type: Travelled with family
Thank LEANNE H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hovima Hotels, Agency / Consultant at HOVIMA Panorama, responded to this reviewResponded January 5, 2024

Hello 383leanneh,
Thank you for this contribution. We are glad to know we have meet your expectation for your first Christmas away from home.
Hope you had felt like at home, much appreciated your good comments regarding the spacious rooms, the friendly staff and thank you for let us know how fantastic Christmas Gala Dinner was. Big effort made with pleasure to ensure guest satisfaction.
Thank you for encourage us to keep onthe good work, be sure we will be!!
Looking forward to seeing you soon again with us
Best regards from HOVIMA Panorama
Patricia F

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2023

We have just returned from our 3rd stay and was here for Christmas Day.
This is a good 3 star hotel. Staff are always friendly and polite. Rooms kept clean and serviced 5/7 days. Food is adequate and a good choice , especially at breakfast. Plates not always warmed however I warmed my plate in microwave before getting food . Drinks and food at pool bar are good and fairly priced. The Christmas Gala dinner was amazing and the choice and quality of food was really good (it was far better and nicer than our 4 star hotel Xmas dinner last year in Gran Canaria). The atmosphere and effort by the staff on Christmas eve around the pool was lovely too. I cannot fault this place for value and location. I do feel however that the bathrooms are now a little tired and could do with an upgrade to walk in showers rather than baths and shower curtains, despite this everything is clean. The pool area is clean and a good area, with plenty of beds, there can however, be a bit of a scramble to get a sunbed in your desired place. The hotel is well placed to be convenient for everything yet quietly situated between Porto Colon and St Eugene's. Thankyou for another great stay we are looking forward to our next visit in April.

Room tip: We find booking direct with Hovima to be good value
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank RachJarv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hovima Hotels, Agency / Consultant at HOVIMA Panorama, responded to this reviewResponded January 5, 2024

Dear RachJarv,
Thank you for your colaboration at Tripadvisor after your 3th stay with us. It is always so important for us to know that our guest´s level of satisfaction keep been hight and that they dont´get ever dissapointed. Thank you for mention our wonderful Gala dinner at Christmas. It is a big effort and everyone join the work with enthusiasm to ensure guest meet their expectation.
Rooms have been re- styled, and some bathrooms are in the way of refurbish as well. Hovima Panorama has many ideas of improvements in order to keep in a good rate regarding the offer in Tenerife.
Looking forward to seeing you next April.
Meanwhlile keep well.
Best from everyone here!!
Patricia F

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 26, 2023

We stayed at the hotel for the Christmas week and the positives were:
Very friendly staff who work very hard.
Very clean.
Excellent location in the middle of everything if needed and right on the seafront.
They provided a wonderful Christmas Day gala dinner, food was exceptional and so was the service.
Negatives:
We unfortunately had a very noisy room(135) as it looked over the pool bar and was next to the main complex. Our bedroom window looked out to the walkway which was very lit up at night and therefore so was our bedroom which didn’t aid a good nights sleep. It also did not get and sun on the balcony at any time of day. If any of this is a concern then it might be a good idea to discuss room choices on booking.
The shower was also very old and not very efficient, with a plastic shower curtain over the bath.
People are allowed to reserve sun beds and did as soon as it was open but mostly didn’t sit on them in the morning but reserved them for the afternoon, this should be monitored as people couldn’t find beds who wanted one at that moment.

We went half board and the food was very nice and well presented but very limited choices and the same most nights. We ate out a few nights and there are plenty of reasonable restaurants about so not too much of a problem if you do get a bit bored of it.
Overall if you requested a quiet room and not too fussy about what you eat, then overall probably a good value hotel for what you get.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank donnajessup
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hovima Hotels, Agency / Consultant at HOVIMA Panorama, responded to this reviewResponded January 10, 2024

Dear Donna,

Thank you for your feedback, we really appreciated it!
As you mentioned, our team works very hard to provide our guests with a memorable stay.
Rooms are allocated according to the availability in the hotel at the time, but if you are not satisfied or have any problems, you can always come to reception and we will do our best to solve any inconvenience you may have.
We look forward to seeing you again and hope to have the opportunity to make your stay an unforgettable experience.

We wish you a happy new year 2024!

Best regards,
The Hovima Panorama Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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