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Robert R
Glasgow, United Kingdom

Always a great experience but Star Prestige dining rather bizarre.

Reviewed Feb 3, 2024via mobile
Back again at the Iberostar hotels in Morro Jable. Current and recent experience consistent in excellent amenities and service.
Be advised, however, that you may judge that the Star Prestige offering in the dining room was not value for money.
Food and drinks is inclusive to all guests. 1/3 of the dining room is for Star Prestige guests. The tables are set the same spacing, the seating is the same, the food is the same. The only apparent difference is a candle on the table, a full table cloth (instead of a half covering) and staff pouring your drinks.
Date of stay: February 2024
Trip type: Travelled solo
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online experience Iberostar, Owner at Iberostar Waves Gaviotas Park, responded to this review
Responded Feb 5, 2024
Dear guest,

On behalf of the entire team, we would like to express our sincere gratitude to you for your loyalty to us. We also welcome your constructive critique and will relay it internally to the relevant departments for their consideration as the satisfaction of our valued guests is our priority. We would like to thank you for your compliments and for trusting us. We look forward to your next return to our establishment and wish you all the best.

Regards,
Quality Manager,
Iberostar Playa Gaviotas Park
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 28, 2024

Good day

we have stayed in your Hotel from 12.03 until 22.03.2023 (Room 2405).
We would like to thank you and your whole team for the perfect vacation in your hotel.

Even if some of the furniture or other equipment in your hotel is a bit older, we have to say, that the cleanliness in you hotel is excellent.
Begining from the room, the pool area, the pools, the hallways, the restaurant, windows, gym, etc.
We have been already in severals 4+5 stars hotels, but never saw a hotel so clean like yours.

The staff at the reception were very friendly and competent. They could help us anytime.
Even when I had the problem in the evening with the not working toilet.

The Bar team worked very quickly, so that we didn't have to wait that long to get our very tasty drinks.
Even when I have asked for a special cocktail, it was not a problem for them to mix the drink (Mai Tai).
We have noticed, that complete bar-team were also very friendly to all kids, when the kids have asked for Fanta or chips alone at the bar.
That is what I understand of a good service.

Many thanks, also to the restaurant service-team (breakfast-, lunch and dinner).
They were very attentive. The tables were always set very quickly. Things that were on the floor were quickly picked up and cleaned.
Food and drinks was refilled quickly when something became less.
You didn't even notice the service-team were there. Perfect.

Many thanks also to the kitchen staff. The food were "every day" very delicious. We also liked the variety and the freshness of the food.

Now I come into my eyes to the most important point.
Many, many, many.......... thanks to "Anna" an the other animation team. Sorry that I doesn't know anymore one the other names.
Our son was so happy to go every day to the kids club. The kids care was outstanding.

Thanks & Best regards

Date of stay: March 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Goran M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Waves Gaviotas Park, responded to this reviewResponded January 30, 2024

Dear guest,

It has been a pleasure to read your review, and we thank you for choosing our hotel for your holiday. We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. On behalf of the entire team, we would like to thank you for sharing such a kind review, and we will be thrilled to welcome you back in the future to repeat or even surpass this experience. Until then, we hope you had a safe journey home, and we send you our warmest regards.

Regards,
Quality Manager,
Iberostar Playa Gaviotas Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2023

Overall good resort for a cheap and cheerful family break in the Canaries. Fuerteventura. Great wether if a bit windy, staff now super helpful, good pool selection but the waterrpark not suitable for over 8years. Food selection was ok. Loved the beach and chipmunks. Overall we had a nice break but this is a very standard 4 star hotel in a nice location but not sea front. Loved the villa you can get electric scooters to along the seafront.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank kiwimumfromlondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Waves Gaviotas Park, responded to this reviewResponded January 8, 2024

Dear guest,

It has been a pleasure to serve you at our hotel, and we would like to thank you for your review. We will happily share your constructive feedback internally as we aim to meet the needs and wishes of all our guests. We are pleased you enjoyed the rest of your holiday with us and we hope to see you again soon.

Best Regards,
Quality Manager,
Iberostar Playa Gaviotas Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 21, 2023 via mobile

We were the lone North Americans (Canadian) at the resort. A 4star european all inclusive is much different from a Caribbean experience. The rooms were bright and clean. Purchased a sea view room but it was over the pool and the sea was a speck on the horizon. Beach is beautiful! Important to note that the island government licenses the chairs. The hotel does not have chairs on the beach.
The pool areas were nice. Lots of chairs and umbrellas. Despite ample signage, towels were on most chairs, with people absent for long periods of time. Staff were not policing.
Buffet was ok. That is the only choice for meals. Alcohol was available at the pool bar. Self serve. But not at the buffet. Minibars not stocked. App would not bringup room service so didnt try that.
Front desk staff are great.
Staff who made sangria was really fun.
German tourists were in the vast majority. Over 50 or young families.

Date of stay: November 2023
Trip type: Travelled with friends
1  Thank 12kimtravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Waves Gaviotas Park, responded to this reviewResponded November 21, 2023

Dear Guest,

Thank you for sharing your review and choosing Iberostar for your holiday.

We are pleased to hear you enjoyed many aspects of your holiday with us and hope you have taken some wonderful memories home with you. Also, we will, of course, take note of your valuable feedback and mention that we have dedicated staff at our swimming pool areas to assist our guests with finding an available sunbed and they do their utmost to ensure the policy is complied with. However, rest assured we will relay your observations to the appropriate departments for their revision.

Again, we thank you for this constructive review of our hotel and hope to be seeing you again soon.

Best Regards,
Quality Manager,
Iberostar Playa Gaviotas Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 7, 2023

Let me start by saying that my review fully relies on my personal impression of 10 days at Iberostar which was really the best hotel we ever stayed at. So minor things couldn't spoil our vacation and didn't influence my 5 star review. If you're looking for trouble you would probably find some drawbacks to complain about. Let the story begin...
Firstly, let me send kudos to the incredible animation team who always kept our kids and us engaged and entertained, namely Ana, Tania, Leon, Dani, Livia and Kati. That's definitely one of the best memories of the hotel. Kid's club and mini disco kept children busy and parents could spend some quality time together. Special thanks for Haloween party - it was impressive and unforgettable.
Kids also appreciated mini Aquapark which was a highlight of our stay and all water games including air bouncing castle and magic water carpet.
Restaurants and cuisine is just of the next level - everything's so tasty nearly homemade and the choice is always overwhelming!
Also I'd like to mention Elina from reception who helped us in any matter during the day.
Beach and the ocean is a separate story - it has so many lovely colours I've never seen in my life! Beach is sandy but during tide outs it can become quite rocky so not easy to enter the water.
Last but not the least is a selection of alcoholic drinks - you can literally find anything of a good quality, so for example, there're a few descent brands of whisky, gin, rum etc. and everything's all inclusive. I haven't drunk alcohol for a few months before coming to Iberostar but that changed my attitude and I enjoyed everything they have. Now I need another rehab and detox holiday)))
There were of course some smaller issues but they cannot influence my 5 star impression.
First of all, this is the perfect hotel for families with smaller kids but might be boring for teenagers or younger couples.
Music is played only during animation time a few hours during the day and I don't mind having it from 10 to 4, for example, to set a holiday mood but not to disturb anyone.
Rooms are a bit shabby and outdated so the renovation that literally started on the last day of our stay came very handy. They promise it will have totally new look and feel next year.
Way to the seaside takes around 10 minutes and it can be a bit exhausting for someone. I would suggest to have a straight stairs or an elevator from the hotel if possible.
Also there's an issue with sunbeds at the beach since it's occupied by mobsters from Pasion Pirata cafe nearby. They charge 13,5 EUR per two sunbeds and umbrella per day and brutally kick away everyone who doesn't pay. I believe it's not a huge investment for Iberostar to organize sunbed area at the beach of their own.
Another thing that comes to my mind is that there's only one beach volley pitch and sometimes there were queues to get into game so would appreciate the second net if possible.
Other than that we've enjoyed every minute of our stay at Fuertaventura and would definitely come back to Iberostar again maybe just in different location.
I hope my review will help you making your choice and you will have "time of your life" as we did there.
Cheers.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank andrewrU3268HN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Waves Gaviotas Park, responded to this reviewResponded November 7, 2023

Dear Andrew,

It has been a pleasure to serve you and receive your thoughtful words. We will also pass on your helpful observations to the relevant departments for revision as we can only improve by listening to our valued guests. Please come back again soon so we can exceed all of your expectations.

Best Regards,
Quality Manager
Iberostar Playa Gaviotas Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2023

This is a beautiful clean hotel with lovely friendly staff!
The food is fab and there is a lot of choice.
The beach and local area is beautiful.
I would highly recommend this hotel!
The only comment I would make is the air con could be a little colder in the rooms and needs ro be put on in the restaurant bit otherwise its just anazing!

Date of stay: October 2023
Trip type: Travelled with family
Thank Meander42294043913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Waves Gaviotas Park, responded to this reviewResponded November 6, 2023

Dear guest,

Thank you for sharing your helpful review. We are pleased that you enjoyed your holiday and we will happily forward your suggestions to the corresponding departments. Please come back again soon.

Best Regards,
Quality Manager,
Iberostar Playa Gaviotas Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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