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Debbie S

FIVE STAR SPLENDOUR.........

Reviewed 2 weeks ago
Where to start!! Words simply cannot do justice to the experience we had at the glorious Atrium Platinum Resort and Spa in Ixia, Rhodes. Five star and counting ……..

Firstly, we never go anywhere twice. But this is our second visit to the hotel in 9 months! 🤣🤣Hotel Manager Antonis Rodis, Commercial Manager Costas Giakoumis and their wonderful team of circa 180 staff are the drivers of this incredibly well oiled machine. Their passion is all about serving their customers to an exceptional level.

This visit we decided to opt for half board which gave us access to the magnificence of both the breakfast and evening meal buffets in the main Archipelagos Restaurant. Head Chef Michalis and his team spoiled us with a mouth watering plethora of delectable dishes. Each night is themed differently eg Italian, Asian etc etc, providing a glorious array of foods from all over the world. The offer perfectly delineates the phrase “spoiled for choice!” And as if he wasn’t busy enough, Michalis also took the time out to host a bespoke cooking class where we learned to make the delectable Greek tzatziki. These fun, free bookable classes take place once a week with a different recipe every time. In addition, there are four a La carte restaurants in the hotel, as well as two pool bars, but we were so blown away by the main restaurant that we didn’t even feel the need to try a different one!! We’ll do that on our next visit.

The whole dining experience merits its own mention. We were greeted by the genuinely delightful staff at the entrance - two young ladies in particular, Afroditi and Despina - you made us feel so special with your warmth and joyful demeanours. The waiters and waitresses are totally “on it”, providing excellent table service. Our hearts warmed to the awesome Vasilis, who waited on our table several times. He disproved my theory that men can’t really multitask!! Whilst seamlessly waiting on us, Vasilis also imparted fascinating gems on a whole range of topics from economics to Greek mythology - a font of knowledge and insight so graciously and humbly shared with us. And then there was the beautiful Theodora (or Dora as she likes to be called) - a genuinely delightful woman who also served us with such grace and kind spirit.

The hotel is beautifully spacious and “classy”. Its marbled floors and high ceilings are complimented by exquisitely tasteful decor and the rooms are beautifully laid out. This time, we stayed in a magnificent suite overlooking the sea on two sides - the views from our private rooftop balcony were absolutely stunning. Our suite boasted a jacuzzi bath, mood lighting, dressing gown and slippers, well stocked refrigerated mini bar and coffee machine - all the spoils of five star excellence. The rooms are serviced everyday to an exceptionally high standard. The cleaning staff take great pride in their work and like their colleagues across all departments in this hotel, their service is rendered with HUGE SMILES. Nothing is too much trouble - particular shout out to the two cleaning ladies Mimosa and Marcila (forgive my spelling!) - our suite was spotless every day - we felt like royalty.

The pool area is spacious and very well laid out - we never struggled to get a sunbed. The pools themselves are huge and aesthetically pleasing with their little overhead bridges - whether you want to have a good “exercise” swim or just a paddle about - there’s enough room for all activities without feeling crowded. And the food and drink ordering system via the app is a winner! The hotel also boasts an excellent, fully equipped gym, tennis, squash courts and table tennis. We have yet to visit the spa which looks fabulous - but we ran out of time!!

Near the pool area is a very well stocked shop where you can get most everything you’d want on a holiday - drinks, chocolate, snacks, memorabilia et al. The lovely Mary and Costas run the shop and like all the other team members at this hotel, are delightful. Mary made sure to set aside an English newspaper for my husband every day - these little touches just make you feel so special - thank you Mary.

We took a cab to Rhodes Old Town for about 13 euros. What an atmospheric, incredible place it is - we were transported back in time as we walked around admiring the medieval architecture and artefacts. Lots of lovely restaurants and bars to choose from too. So much to see and do and not enough time - oh dear, it means we’ll have to go back 🤣😉

It only remains to say that a week is not enough at this fabulous hotel. All credit to the management and staff for providing sublime service with smiles as broad as broad can be - without being contrived! We walked away from this place, sad to leave and literally planning the next visit. HUGE THANK YOU to all you wonderful folk at this very impressive, FIVE STAR hotel 🏝️ 🌝🍸🍹🍤🥗🌮💕
Date of stay: June 2024
Trip type: Travelled as a couple
Value
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Location
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Hotel Manager , Πωλήσεις at Atrium Platinum Luxury Resort Hotel & Spa, responded to this review
Responded 2 weeks ago
Dear Debbie,

Every single staff member and hotel's management would like to warmly thank you for choosing, one more time, the Atrium Platinum for your holiday and for taking the time to share your first hand experience on TripAdvisor.
We are very proud that you highlighted our services which indeed is a ritual to us and what helps us distinguish. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts.
We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated.
We are frankly excited to read that you had an “exceptional level of services” and that your overall experience not only was up to your satisfaction but also exceeded your expectations.

We look forward to having the pleasure of welcoming you back to the resort on your next visit to Rhodes.

Warmest Regards,

Antonis Rodis
Hotel Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 weeks ago via mobile

A clean, bright and spacious hotel in a good location. A few nice restaurants and bars close by as well as a pebble beach and only a short taxi ride from both Rhodes Town and the airport.
Attractive gardens with multiple pool areas and plenty of sun beds. You are able to order drinks in an app for delivery to your sun bed and drink prices were similar to outside the hotel.
The only minor criticism is that the hotel evening entertainment was not great and service at breakfast was a bit hit and miss.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Suetanty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , Πωλήσεις at Atrium Platinum Luxury Resort Hotel & Spa, responded to this reviewResponded 1 week ago

Dear Suetanty,

We would like to thank you for taking the time to write and share your review of your experience in Atrium Platinum, part of Atrium Hotels & Resorts. We would like to thank you also for the positive comments concerning the cleanliness, the location, the gardens and our pool area. As our main purpose is to exceed the expectations, it deeply sadden us to know that we did not manage to do so in every aspect of your stay. All your points are a treasure for us and we would like to emphasize on the attention we trully pay. Thus, it is critical for us to collect all the necessary details on the correction of those and since the nature of the topic demands structural changes, a plan of action will be completed.

We truly hope that you would give us the opportunity to welcome you again in our Resort, on your next visit to Rhodes, to see all the improvements made based on your valuable words.

Kind Regards,

Antonis Rodis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

5 stars all round - hotel is lovely - pool is great - food is superb and the staff are just wonderful - will definitely be going back - we even got an email today saying they found our sunglasses and wanted to know which address to send back to!! It was also my birthday and the maid bought me freechampagne and a lovely cake - i then went to the restaurant and they did it again - i was veru fill up that day - amazing week and thank you - oh yes spa was great as well.

Room tip: Just book it - lovely hotel!!
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mwwyatt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , Πωλήσεις at Atrium Platinum Luxury Resort Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear Mike,

We would like to thank you for taking the time to write and share your wonderful review of your experience in Atrium Platinum, part of Atrium Hotels & Resorts.

Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition.

Moreover, we are also very glad to learn that you found our food superb, the staff wonderful, the spa and pool facilities great and that your overall experience was excellent.

We look forward to having the pleasure of welcoming you back to the resort soon.

Kind Regards,

Antonis Rodis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Just arrived back from a glorious holiday at the wonderful Atrium Platinum, beautiful room over looking the bay of Ixia the hotel has an extraordinary kind and helpful staff
who only turn your holiday here into something very special, so beware falling in love with this hotel and you will find yourself returning time and time again, just couldn't wait to return

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adventurer159536
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , Πωλήσεις at Atrium Platinum Luxury Resort Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear Adventurer,

We would like to thank you for your preference in Atrium Platinum, part of Atrium Hotels & Resorts and also for the wonderful review of your recent experience with us.
We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad, based on your valuable words, to know that we have achieved that.
We are delighted to read that you enjoyed your stay with us but we were more than happy when you mentioned about the ''extraordinary'' kind and helpful attitude of our staff.

We look forward to having the pleasure of welcoming you back to the resort at your next visit to Rhodes.

Warmest Regards,

Antonis Rodis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We had a great time!!
The staff is amazing! Fotini, Mary, Maria at reception they were very helpful and kind!
The room was Big and clean!
The food was delicious!!
The pool is great!!
The city is only 10 minutes from the hotel!
We are looking forward to seeing you again!!

Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank Roam47957153984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , Πωλήσεις at Atrium Platinum Luxury Resort Hotel & Spa, responded to this reviewResponded 2 weeks ago


Dear Hagai,

We would like to thank you for your preference in Atrium Platinum, part of Atrium Hotels & Resorts and also for the wonderful review of your recent experience with us.
We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that ,based on your valuable words, to know that we have achieved that.

We were delighted to read that we managed to contribute to a perfect accommodation and that you were pleased with the staff’s behavior and service, the size and the cleanliness of your room, the quality and variety of the food and the pool area.

Rest assured that your compliments have gladly been shared with the entire team.

We look forward to having the pleasure of welcoming you back to the resort on your next visit to Rhodes.

Kind Regards,

Antonis Rodis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great location with amazing sea views and walking distance from the beach. Located within a few miles from Rhodes Old town with local shops and restaurants nearby. The hotel grounds has a large pool side area and ordering through their app was very easy and efficient with a friendly service.
Delicious buffet choices at breakfast and dinner with a wide range of vegetarian options and different cuisines throughout the week. A special thank you to the head chef, Michail who was very friendly and prepared delicious gluten free dishes on request and no ask was too much for him. Shoutout to the Matrie d Savvas who arranged for a special birthday cake at our request, and to Captain Michalis and the whole team who were exceptional and made our stay memorable.
Overall a lovely hotel with great rooms and excellent staff who were welcoming, friendly and helpful throughout our stay. Will definitely be returning again!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ash d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , Πωλήσεις at Atrium Platinum Luxury Resort Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear Ashd,

We would like to thank you, for the preference in Atrium Platinum, part of Atrium Hotels & Resorts.
We would like to thank you also for the positive comments and rating regarding our services and facilities.
Moreover, I would like to emphasize how pleasant is to learn that you had an overall excellent experience with us and we truly enjoyed reading that you were satisfied with the food variety and quality and the friendly and helpful attitude of our team.
It will be our pleasure to host you again on your next visit to Greece.

Warmest Regards,

Antonis Rodis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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