All staff was so friendly and helpful during my time at the hotel, making my trip so much more easy, all services were so satisfactory, 100% recommended if you are trying to enjoy the beautiful views of all waikiki from beach to mountains
I had to move rooms because of cockroach infestation. No housekeeping service.we stayed 8 days and housekeeping only came by once. If we wanted towels or trash taken out we had to do it. Only way to get towels was to take dirty ones down to lobby and ask for new ones. Rooms were in horrible condition completely falling apart. Beds were horrible I would 100% not recommend this place for anyone to ever stay.
Booked the Island Colony because as a senior with mobility problems, I can no longer walk in beach sand. The Colony had a pool area where I was planning to tan in for a few hours each day and use the pool. I stayed from Nov 4 to Nov 20 and the pool was closed during that time. I came back without a tan. Maid service was every three days, bed made, coffee ;eft but no creamer or sweeteners. Lanai was too small to sit out on plus it was very windy during the stay.
This is the first time staying here since Covid, but things have changed a lot. The amenity fees are fine, but the only real amenities were the towels and safe. No maid service at all, at least not that we were aware of. They should include information like having to pay to use the fitness center and if the pool is out of service while you are making reservations. I'm not sure if they lack improvements because this is a condo hotel, but even the air conditioner seemed excessively noisy
I think this is a 2-1/2 rating for this stay.
Perfect for the city vibes. Close to shopping and the beach. easy to walk and get around and if you love the city night life, it's prefect. Room was comfy and we enjoyed the use of the BBQ area and pool.
