We have thoroughly enjoyed our visit here. The staff has been outstanding. Kudos to our amazing housekeeper Lorna, she kept our room fresh and tidy everyday and went well beyond what was expected to see if we needed anything or what she could do to enhance our stay. Will definitely stay here again on our next trip
Commendable excellent service provided by Melvin C. - Bell Desk. He saw to it and anticipated the services we needed and made sure that we’re satisfied. Very courteous, respectful and professional. Job well done Melvin C. 👍👏
Aloha ulyssesj185,
Mahalo for reviewing your stay at the Sheraton Princess Kaiulani. We are delighted to read that Melvin C. helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.
Mahalo,
Jasmine F.
Guest Experience Manager
Outdated but conveniently located. Straight out of the 80s and never updated. Pool is really basic. Lots of rules and instructions at check in. They have a tacky card system for pool towels - I guess lots of people steal them for garage rags? Everywhere you look needs update. Feels dingy. Rooms are a bit fresher feeling than common areas but still, it’s overall depressing. The fact they charge a “resort fee” is sort of laughable - pool and ping pong tables. I feel badly for the huge koi (beautiful) in a tiny pond in open air lobby. Appreciated the early check in and late check out as a bonvoymember.
Aloha CurlyRabbit,
Mahalo for taking the time to share about your stay with us. We are glad to know that our convenient location worked well for you. However, we apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service, but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. Mahalo for choosing to stay with us. We do hope you will consider us again the next time you are in the area.
Mahalo,
Jasmine F.
Guest Experience Manager
We paid for an ocean view room but only got a partial view. The bed had 4 pillows and they were all the same and all bad loose floppy pillows. Usually hotels give you a variety of pillows. I requested a quiet room but I was placed above the pool and the street performers. The hotel is not in control of street performers but they know they are there and they know they are loud! Police station right below our room so lots of sirens. Very poor quality body wash and shampoo. You really need to take your own if you stay here. We signed up for a lei making class and that was great! (You have to sign up for things 3 days in advance) Close to beach. Wow the street below is crazy busy. Lots of homeless. Housekeeping was very good. It never really felt cool in the room no matter how we set the thermostat. Not cool anywhere in hotel.
Aloha Sue6183,
Mahalo for being our guest and taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. Mahalo once more for choosing us. It was a pleasure to accommodate you and we hope to have another chance to welcome you on a future visit.
Mahalo,
Jasmine F.
Guest Experience Manager
Wonderful staff all happy and friendly, let down little as rooms are basic small and dated.
Not sure where to ocean, city or scenic views are as we looked at car park overlooking the garbage bins, not able to open the door due to smell.
No buffet when we visited so costly breakfast in restaurant however there are multiple choices in the vicinity.
Relatively close to most things and tourist trolley (buses)
Hello _stuart1606,
Mahalo for being our guest and taking the time to comment on your stay. We are pleased you were satisfied with most of our services, but we regret not meeting your expectations in some areas. We do our best to maintain high standards, and we continually strive to improve upon our service and accommodations. Feedback like yours helps us in this process, so we appreciate your feedback. Mahalo once more, and we hope to have the opportunity to provide you with the exceptional stay we are committed to giving every guest on your next visit.
Mahalo,
Jasmine F.
Guest Experience Manager
