This hotel was an unexpected gem. We arrived Saturday around lunchtime, and we were told that our room was not ready yet, but we were offered a different room, with only a double bed or we could wait and our room would be ready around 3pm. We opted to wait for our room, and glad we did. We booked a Diamond Head view room, and not only did we get a room with a view of Diamond Head, but we also got a view of the ocean. To say we were pleasantly suprised would be an understatement. The room was clean, and well maintained, the bathroom was a little small, but manageable, with shampoo, conditioner, and body wash all supplied and mounted in the shower for ease of use. Because we were only staying 6 nights, room cleaning was not provided, but we knew this when we booked, and were prepared for it. If we needed more towels, toilet paper, tissues etc, all we had do was ask. Nothing was a problem. The staff were friendly and helpful. Kasey, Christian and Guy were all lovely. Guy took our bags up to our room for us, and took the time to explain to us where everything was in the hotel, right down to where the laundry was. Kasey organised our parking pass, and finalised our bill for us the night before we checked out, even apologising for the power outage we experienced, even though it was not within her control to do anything about it, and Christian got us all checked in.. everyone was super helpful and friendly. We would definitely recommend Aqua Palms to anyone who is looking for a place to stay that is affordable, and just a little outside of the main drag of Waikiki.. the bonus of this hotel is that Hilton Hawaiian Village is across the road, and you can swim in the lagoon over there or go straight through there to the beach.. and you only pay half the price of the Hilton.. the hotel is also walking distance to Ala Moana Shopping Centre.. We cannot thank the team enough and cannot wait to come back, we will definitely stay at Aqua Palms again.. Mahalo to all the team there, you made our stay memorable..