I haven't had such a terrible hotel experience before. The general manager canceled my room when I asked her not to (she refused service) and purposefully hung up on me while I was talking to her during a call. I called back about 15 times after (ringing 15+ times each) and they refused to pick up. I've never been refused service at any establishment in my life, and am shocked by the lack of service and hospitality here. I'm glad that it seems others have had good experiences, but it honestly shocks me.

The story: I had called about a room booking issue through a third-party vendor. They told me I had to call the third party, and when I did, the third party contacted the hotel and said the hotel would change my room if I called the next day and talked to a manager. The next day, the manager would not change it. When I pushed her on it, she said she would if I paid extra $. I was unhappy after spending an hour+ and getting the runaround, and being told they would change it. On principle, I didn't want to pay. They didn't budge.

I spoke to the general manager. I was not happy since I had spent so much time at this point with nobody taking customer service seriously. I told her I'd have to rate the hotel poorly if they didn't take care of the situation. At that point, the manager canceled my reservation and stated I would not be able to stay there and hung up on me when I said I still wanted the room. I am shocked that at such a low bar they would refuse service. While I was very unhappy and firm, no reasonable hotel should've done that. They refused me service and did not honor what they said they'd do.

Front desk was a bit "in learning". Asked about restaurants and thought the knowledge was "bashful". But overall we are not unhappy. Somewhat of a cool evening, and the heater was a bit noisy and aged. Breakfast facilities and options were very excellent We were only staying one night. Nearby "Sizzlers" was extremely good with all the options to choose from.