I stayed at the Gaylord Opryland for a business conference in June 2024. I was charged more than $40 per night for self parking by both the hotel and the third party vendor they use for parking. So that's more than $120 in parking fees for a 3 night stay that was charged twice, $240 total. When I call the hotel to complain, I was transferred to their 3rd party parking company who was entirely not helpful - did not send me a receipt as they said they would, told me to call back 10 days later. When I tried calling the hotel again to have them resolve it, they put me on hold, where I continue to wait as I write this review. I wasn't even pressing for a refund, just a receipt so that I can submit my expense report, and they could not accomplish that for me.

First impression was impressive! I said first …navigation is challenging . Even with the phone app I found it frustrating to find the Delta to see the fireworks at nite & boat ride at a cost. If you have large pockets this is for you. For the price no continental breakfast would of been nice. Parking is costl 40 included tax ..valet 50. The concierge neglected to tell us that the trolley hop off hop on avoids stops during designated hours for rush hour !! What !!’ Therefore we were unable to use our pay museum vourcher due to travel time back to facility. Taxis fees 30 plus tip Uber 24 …gotta rob a bank 🏦 now ..God bless those that can afford the stay especially with children. 💰💰💰..I’d rather stay closer to town by the honkey tonks …
Will I be back No!

This was our third family trip to the hotel. It will be our last. The management has cut so many corners that have downgraded the service. We were going to the GrandOle Opry two nights. A big reason to stay in the hotel was the shuttle service. We showed up early for the first night shuttle to the second show and waited 45 minutes. We were about to catch a cab when it finally showed up. The couple next to us assured us that we would make it in time, so we got on the bus. Big mistake. The bus slowly meandered over to a different hotel across the street from the resort and away from the concert hall, then slowly headed back to the concert. It let us off in a distant parking lot. We missed the entire first act, who my daughter really wanted to hear. We managed to catch a shuttle back, but others were left stranded. The second night we waited with a crowd of people, but the shuttle to the concert hall never showed up. Rather than repeat the experience, we caught a $20 cab ride to get there in time. The were no bellmen or valets around to give any advise or to help with a cab. There were a lot of private cars around pushing us to ride with them. We took a regular cab. The driver told us the cars would have charged us twice as much. The whole loading area was unmanaged.
The restaurant reservation system booked us for dates and times that we had not requested, including during shows. Their online service would not allow us to cancel or change them in order to avoid being charged a fee. There was no person to answer the phone. All calls are directed to an AI computer that was ridiculous. You can’t call the front desk, a concierge, housekeeping, etc., and there is no one up front to help. We had to track down a restaurant manager to change a reservation, and even that one ended up 30 minutes earlier than we scheduled. The first night, we got an e-mail that we were late for our reservation at the expensive steakhouse, which we had not reserved. We hurried down anyway. The food was mostly good, except two $80 steaks were seriously overcooked. We had to send them back. I don’t ever recall having to do that before at an upscale restaurant. When we checked out, the computer system was down, and we could not review the bill.