3 Stars, BUT could be 4 stars with some much needed attention to detail.
First the good: Beautiful property, and it’s huge. The entire hotel is made up of biospheres with tropical plants, waterfalls and river/lagoons. Interior rooms open up on to these areas and it’s really quite lovely. We didn’t do the water park, so I can’t speak to that. A super place for young kids - think 1970’s kids able to run free and have a blast. The room was very clean, bed was comfortable. Most important, the AC works beautifully! Little balcony to sit out on and people watch was also fun. Lots of restaurants to choose from, and bars are also good. Love the natural light with air conditioning. Can’t go much wrong there. Room rate is very reasonable.
The bad: The room design is a bit funky. You have to close the bathroom door to open the French door closet door, and difficult for two people to navigate, let alone a family. Drove me crazy and a simple remodel would take care of that. There’s a vanity sink with nowhere to put a hand towel, so they don’t provide one. I asked three days straight for two extra hand towels to no avail, and never did get one. The place is so large, navigation is a bit difficult. Definitely download the app, it’s helpful. No bathrobes (I packed light and didn’t bring jammies so I had to get dressed to enjoy coffee on the balcony), no vanity kits, etc. We had a connecting room and could hear EVERYTHING when someone was in that room.
Housekeeping arrived either at 8:30 am (hello this is Nashville people are out late) which wasn’t a big deal, except that we had to beg to get them back (time of writing the review is 4:15 pm and using last night’s towels). No turn down service - something every waterpark should have. And again, the amenities are scarce. Not what I expect from a Bonvoy property.
Ride share and taxi area is not close. Not even a little. If you’re a woman wearing heels, you may want to inquire about help. We ended up getting one at the Presidential Portico, also difficult to find. Just a bit of a nightmare.
The fitness room was the biggest fail. Nicely appointed, sadly much of it not working. 4 Peleton bikes, only one working and when I signed into my account, I couldn’t get it to Bluetooth to my AirPods, so I bailed on that. Life Fitness universal machine, only one cable working. Two of the treadmills I hopped on, not working. Cold towels, empty. Water was not cold, even though you had the option to choose hot or cold. And I’ll mention it, though I don’t think it’s normal, the AC was broken all week. I get red faced working hard, but not THAT red faced! The room had to be at least 85 degrees and high humidity being located above the indoor pool.
Would we come back? Yes. But I hope they get these wrinkles worked out. Next time we venture to Nashville we will, however, stay downtown.
