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GrumpyBear99
Wilmington, North Carolina

Convenient for RBC Heritage General Spectator Parking at Honey Horn

Reviewed Mar 31, 2024
Better late than never with the review.....Stayed here the last 2 years whilst attending the practice days of the RBC Heritage PGA golf tournament in Hilton Head. Location was perfect for my needs: despite not even being on the island, nor close to Harbour Town Links or the beaches, this hotel is only a very straightforward 5-mile drive from the RBC General Spectator Parking lot (Coastal Discovery Museum at Honey Horn).

Parking spots were always available in the small open lot at the front of the hotel Monday through Wednesday; there is additional parking under the hotel (all complimentary).
Members of staff I encountered were always pleasant and helpful - shout-out to Val and Chris (dinner server and cook) who went above and beyond despite dealing with a family bereavement.

Rooms were spacious, comfortable, clean and quiet; lobby bright and airy.
Food in the onsite Garden Grille restaurant for dinner last year was tasty and much better than the year before; only had breakfast once and it wasn't that great.
Date of stay: April 2023
Trip type: Travelled solo
Value
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Location
Cleanliness
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Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, Owner at Hilton Garden Inn Hilton Head, responded to this review
Responded Apr 1, 2024
Dear guest: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it.
Sincerely,
Susana Cook
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,173)
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Reviewed February 22, 2024

The title of this hotel is a bit deceptive. It's actually not on Hilton Head Island, but in Bluffton right at the bridge leading to the island. This location is actually very good---near many shops and restaurants in Bluffton, but quick access to all parts of the island. We were here for only one night. Our King Suite actually had a partial view of the lovely marsh area at the bridge. The room had the usual traits of a 2-room suite---separate sitting area, kitchenette, two TV's, etc. It had a fairly large bathroom with a walk-in shower and double sink. It was bright and airy. The hotel is back some from busy US278, so the room was quiet. Overall, we had no issues at all with the room. Free parking is in a garage under the hotel or right outside in an open lot. There is an outside pool. Staff were friendly. So what's not to like---thus, the 5-star review.

Room tip: Higher floors might offer a view of the marsh.
Date of stay: February 2024
    • Location
    • Sleep Quality
    • Service
Thank lchjr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded February 23, 2024

Dear lchjr: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit the area. Thanks for your feedback, we appreciate it.
Sincerely,
Susana Cook
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2024

Hotel was great and clean. Breakfast was typical, but fine. A little hard to find the entrance, but we managed. We booked on Priceline and when we showed up they asked for our credit card to have on file for "incidentals" and then the hotel charged our card for the room. We didn't notice until after we checked out. We called and asked the hotel to fix it. No response after 4 days. We disputed the second charge with our credit card company, but after corresponding with the hotel the credit card company decided to approve the second charge and then file a dispute with Priceline, which I am sure they will approve as well. So it's pretty much turning into a nightmare stay. We might stay again, but we'd have to be hyper vigilant about monitoring the credit card to make sure the people at the front desk don't do something stupid again.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Brian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded January 8, 2024

Dear Inspire623628: Thank you for your feedback. Please contact me at 843-837-8111, Susana Cook, as I would like to learn more about your situation with the room charge so I can assist. Thanks for your feedback, we appreciate it.
Sincerely,
Susana Cook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2023

We stayed here one night. It was very quiet. The bed was comfortable. The room was very clean. The staff was professional. We had no issues at all at this Hilton. We checked out early, so we didn't try the breakfast. The price was very reasonable, comparatively to other properties in the area. We would definitely stay here again in the future.

Date of stay: November 2023
Thank 565lyndap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded November 9, 2023

Dear 565lyndap:

Thank you very much for taking a moment to share your experience after your most recent stay with us. I am delighted to hear that overall, you enjoyed your stay, along with the hotel amenities and friendliness of our staff.

We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.


Sincerely,

Susana Cook
General Manager
Hilton Garden Inn Hilton Head
susana.cook@hilton.com
843 837 8111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 3, 2023

My husband and I had the best experience, specifically due to the staff we interacted with!
The manager at the front desk, DARION, was very helpful. We had a small housekeeping issue that he rectified immediately by calling the housekeeper to come take care of.
We had dinner that evening and ANNA served us so efficiently and kindly. She was even able to provide us our specific requests of having dinner ready for us at the time we requested.
And the CHEF, TY, OMG, is magnificent! The best salmon special with side salad I ever remember having! He must be a Seafood expert chef! Delicious!
Then at the front desk TIM, was so helpful for every request we had!
Even the day after check, we wanted to come back in to eat again for dinner bc the food was so good, so we called ahead and spoke to SUZANNA, who did some menu research for us, called us back and gave us the information! Our great experience was due to the wonderful staff!

Room tip: Ask the staff any questions and advice on the area. They are an excellent source of information!
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank marciab22928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded November 4, 2023

Dear Marciab29928:

Thank you so much for taking a moment to share your experience after your most recent stay with us. I am delighted to hear that you and your husband enjoyed your stay, along with the hotel amenities and friendliness of our staff, especially Damon and Tim at the Front Desk, and Anna and Ty at the Garden Grill and Bar.
We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.


Sincerely,

Susana Cook
General Manager
Hilton Garden Inn Hilton Head
susana.cook@hilton.com
843 837 8111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2023

Great staff and incredibly close location relative to the South Carolina Yacht Club on Hilton Head, so great for regatta crews. Highly recommend suites. for multiple people. Everyone was really nice. Price point was high, though, compared to places 10-15 minutes further away and breakfast was not free. Pool accessed through the parking garage which was a little wierd.

Room tip: I don't remember if there was a microwave in the suite; there was a fridge. The convenience store sells beer and wine.
Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Michelle W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded October 18, 2023

Dear Mwood103: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are happy to hear that overall, you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit the area.
Sincerely,
Susana Cook
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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