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Palmera Inn

Reviewed Aug 30, 2023
Newly renovated!
The hotel was amazing and staff was very friendly. The hotel store prices was affordable and property was clean. They even had hot breakfasts.I’ll definitely recommend if your in the area and need a place to stay.
Date of stay: August 2023
Trip type: Travelled with friends
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Contega, General Manager at Palmera Inn and Suites, responded to this review
Responded Dec 4, 2023
Thank you for choosing Palmera Inn & Suites! We are so glad you enjoyed your stay and appreciate your compliments. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 141 reviews
Reviewed August 30, 2023

Very clean rooms and looks recently updated. Great breakfast with multiple hot items. I really enjoyed the dog treats at check in and the dog friendly environment. I spoke with the manager during breakfast and he remembered my name when I checked out. I would come back again.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank William S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Contega, General Manager at Palmera Inn and Suites, responded to this reviewResponded December 4, 2023

Thank you for choosing Palmera Inn & Suites! We are so glad you enjoyed your stay and appreciate your compliments. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2023

Very disgusted with the customer service, half the time noone was at front desk and you had to sit and wait, then when someone came to the front they were just rude, not friendly at all. Elevator was out of service the whole 4 days we were there it went up but not down. Also noticed cockaroaches, it may seem clean to the appearance but it's not. Kitchen was never supplied with any paper towels or dish soap. Pool was very small and was cloudy from all the chemicals. The balconies outside are very very small, and hornets nests all over. Very dissatisfied and would never go back. Complained and nothing was ever resolved, no communication whatsoever with management. I personally would find somewhere on the beach that's nicer and has amenities, this is like a last minute stay if nothing else was available. The beds also were not comfortable.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank denisedJ8416FR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Contega, General Manager at Palmera Inn and Suites, responded to this reviewResponded December 4, 2023

We are sorry to hear about your recent experience at the Palmera Inn & Suites and want to further understand. Please email sales@palmerainn.com at your convenience so that we may have the opportunity to speak with you personally.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2023 via mobile

The area was very nice. The hotel had no housekeeping. We were there for 11 days. We spilled soda in the kitchen and called the front desk to have it mopped up and no one showed up. Tried to ask the housekeeper for towels and they refused to give them, had to get them at the front desk. The 2 front desk ladies we encountered were very rude. Half the time you would go to the desk and wait because no one was there

Date of stay: August 2023
Trip type: Travelled with family
Thank Dream46196533912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Contega, General Manager at Palmera Inn and Suites, responded to this reviewResponded December 4, 2023

Thank you for choosing Palmera Inn & Suites! We are so glad you enjoyed your stay and appreciate your feedback. Guest reviews help us guide our improvements. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2023 via mobile

We’ve been here 3 times this year, a total of 23 days. Always a big, bright, clean room. Great staff from Andrew, Octavio, Shay, Anita and all the other staff members. Great value and pet friendly rooms with a huge area for the pets to do their business. Pool and hot tub are well kept. Breakfast area and food are immaculately clean. We like it here better than the condo we would rent in Shipyard. Can’t wait to come back!!!

Date of stay: August 2023
Trip type: Travelled as a couple
Thank JimRom4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Contega, General Manager at Palmera Inn and Suites, responded to this reviewResponded December 4, 2023

Thank you for choosing Palmera Inn & Suites! We are so glad you enjoyed your stay and appreciate your compliments. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2023

The rooms were very spacious and clean. Breakfast was decent but always crowded so we chose not to eat there. The pool was too small and didn't look too clean. Perfect for families and convenient to all attractions.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Marie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Contega, General Manager at Palmera Inn and Suites, responded to this reviewResponded December 4, 2023

Thank you for choosing Palmera Inn & Suites! We are so glad you enjoyed your stay and appreciate your compliments. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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