My partner and I just returned home from a weekend stay at the Inverary Resort in Baddeck. We were desperate to get away for a few nights, seeing as Covid has been bearing down on us heavily for the past few months.
It was wonderful to get away, and we were very grateful for the pub and restaurant services which are offered on site.
We wanted to just bring a few things to the attention of yourself and management to perhaps improve upon for future guests.
With the package, there is a "sweet treat" when we arrive. This was Cape Breton oatcakes dipped half in chocolate and some sliced fruit.
We did not arrive until around 630pm when checkin is at 3. The fruit and outtakes were wrapped on the same plate but the fruit was not kept cool. Perhaps it could be put on ice? Also, the oatcakes were nice, but as this is part of the "winter getaway package" as advertised I was a little disappointed that this is what we found. I was expecting perhaps, some locally sourced goods. I know Jill's Chocolates are a locally owned company in Iona and Trufflebar Chocolates is locally owned in Inverness. Maybe supporting other local businesses would add a nicer touch.
The room's are definitely dated, but with no bar fridge , and being a weekend getaway we brought our own liquor and snacks. Which unfortunately we had to fill a garbage can with ice and try to keep cool. The temperatures this weekend were cold enough that we could keep the cheese and deli meats in our vehicle. But it was an inconvenience.
There was hardly any snow in the area this weekend, which is hard to predict but we did not use the snowshoes. Perhaps when this happens, that could be comped off the total price?
Our evening at the pub was very nice, except there were other customers who did not adhere to the mask rule. A number of different things we observed, but 3 that stuck out were:
Customers going back and forth to the washroom without wearing a mask;
a customer leaving her table, without a mask and hugging the people who were leaving the pub;
and unfortunately one of the servers was not wearing her mask properly. It only covered her mouth. She was not our server, but we couldn't help but observe that she would be mingling/working closely with our server, where contact could be made.
There was also a couple enjoying the common area of The Old Barn where we stayed, but they were not wearing masks at all, which made us very uncomfortable.
I know it is hard to police all of these things, and people are responsible for their masks, but I work in Healthcare at a hospital and my partner has an immunocompromised parent. We are very very diligent with the covid guidelines in place, and it was just disappointing to see that happening at such a highly esteemed establishment.
Just the overall cost of the weekend, and those little things which were lacking, I can't say that I would encourage anyone to book it. A few small tweaks would have greatly improved our stay, and hopefully we can enjoy another stay at another time, but I thought it was important to bring those things to your attention. I like to see locally owned businesses succeed, and have good reviews.
Best Regards,
Carolyn MacDonald