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Scb89

Mr

Review of Canalta St Paul
Reviewed Jul 21, 2020
This canalta location was an excellent experience. The staff was super friendly and the general manager was very helpful with my questions and needs. My family had a wonderful experience staying here. We will definitely be staying here on our next visit.
Date of stay: July 2020
Trip type: Travelled with family
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Cindy Geertsen, General Manager at Canalta St Paul, responded to this review
Responded Jul 22, 2020
Thank you so much for taking the time out of your busy schedule to comment regarding your most recent stay at the Canalta St.Paul. I am so happy that you and your family enjoyed your time with us. I hope you had a chance to check out our super fast water slide and swimming pool. It is very refreshing to go for a dip in the afternoon or evening. As we are adapting to a new normal, it is sure nice to see that families are still getting out and having staycations. We shall look forward to your return. Thank you for choosing to stay at the Canalta St.Paul. We value and appreciate your business. Stay Safe.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (329)
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Traveller rating
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Reviewed June 30, 2020

I took my father to the St. Paul Canalta Hotel on June 29, 2020. The hotel room was excellent. The staff member's suggestion that since my dad is elderly she would book us into a room with a couch (in addition to the two queen beds) displayed significant care for us as guests.

Date of stay: June 2020
    • Value
    • Rooms
    • Service
Thank lettsd2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy Geertsen, General Manager at Canalta St Paul, responded to this reviewResponded July 2, 2020

It was really nice to meet you. I am glad that your road trip with your father was fun. That is so nice to see families together, travelling during these uncertain times. I am glad that you decided to come out to St.Paul to visit your family. I am sure they
enjoyed seeing the both of you. I am glad that I was able to accommodate you so that your stay with us would be the best it can be. We really do want you to enjoy your time with us. It really does make me happy when you are happy. When you are travelling again, please feel free to stop in and visit us. Stay Safe and keep on traveling. Have a Great Summer. Cheers,

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Reviewed December 28, 2019

Arrived and was greeted very pleasantly. Room looked great, until my husband found a dead bedbug on the pillow in room 205. Thankfully we hadn’t unpacked anything yet.
Was dealt with quickly and they were very kind and apologetic.

Date of stay: December 2019
Trip type: Travelled with family
Thank sarahnB3898AU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandTour08979381246, General Manager at Canalta St Paul, responded to this reviewResponded January 17, 2020

I am truly sorry that you found a bug of any kind in your room. We work incredibly hard to provide a clean and safe stay for every guest.

I wanted to let you know that we take any claim of a bed bug very seriously and we immediately called to have the room inspected. The inspector arrived and did a complete examination of the room and found no evidence of bed bugs. I am happy to share this report with you and if you decide you would like to review it, please contact me by phone or email.

Once again, please accept my sincerest apologies that we failed to deliver an incredible stay. We truly hope that you give us the opportunity to serve you again.

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Reviewed September 28, 2019 via mobile

Nice hotel. Stayed for volleyball tournament. Very pleasant person at front desk at checkin. Room was very clean and a nice quiet sleep was had despite several teams staying there. Will stay there again!!

Date of stay: September 2019
Thank timwV4325TF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandTour08979381246, General Manager at Canalta St Paul, responded to this reviewResponded September 30, 2019

Thank you for commenting on your most recent stay. We are very happy that it was quiet so you could have a restful sleep. With sports teams it can get a little noisy. With the addition of our games room, it definitely gives the kids a place to hang out. I hope you enjoyed our hot breakfast. Their are so many items to choose from. There is something for everyone in your party to enjoy. Thank you for choosing to stay at the Canalta St.Paul. We value and appreciate your business. See you soon. Have a Great Day!

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Reviewed July 12, 2019

Love this hotel, the staff go over and beyond to make sure you are taken care of! It is a great family hotel. With the water slide and kids game room there’s plenty to do with your kids of any age. Also, the complimentary breakfast is pretty darn good!
Thanks for the stay, will definately be back!

Date of stay: July 2019
Trip type: Travelled with family
Thank brandee3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandTour08979381246, General Manager at Canalta St Paul, responded to this reviewResponded July 13, 2019

Thank you for your comments. We are really happy to here that you and your family enjoyed your stay with us. We are glad you were able to enjoy a few of our amenities. The fresh popped popcorn in the lobby makes a nice delicious snack in between meals. You can't resist once you smell it throughout the hallways. Thank you for choosing to stay at Canalta St.Paul. We value and appreciate your business. See you soon. If you ever need a mini vacation, stop by and visit. Have a Great Day!

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Reviewed January 16, 2019 via mobile

I’ve been staying here regularly for quite some time. Friendly staff, great value, always a positive experience. Pool and hot tub are always clean and they provide a very good breakfast. The games room is cool too.

Date of stay: January 2019
Trip type: Travelled on business
Thank Bernie J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandTour08979381246, General Manager at Canalta St Paul, responded to this reviewResponded January 17, 2019

Dear Bernie,

Thank you for taking the time out of your busy schedule to write a review. We just want you to know, when you are here you are always fun and friendly. We appreciate your loyalty to our hotel. We hope that you continue to stay at the Canalta St.Paul when you are here for business. I hope you enjoyed the omelet station on your last visit. Have a Fun holiday and we shall see you when you return. Have a Great Day!!

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