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C$145
Fully refundable before Sat, Aug 3
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C$79
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C$74
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David M

All around excellent...except...

Reviewed Oct 7, 2021
Attentive, friendly staff, affordable room rates, parking, cleanliness all up to standards. Kinda depressed, though, that the buffet that I was told so much about was closed and none of the employees knew when or even IF the buffet would re-open. We went to another Boyd property downtown(Main Street Station) and had a great buffet lunch there(8.5 out of 10). Like most respondents, I find the resort fees unreasonable and unnecessary. Why not just add the fee to the room rate and avoid all the drama from the guest at check-out.
Date of stay: October 2021
Room Tip: Call the reservations desk(if available). You will get the most current availability and you can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this review
Responded Oct 8, 2021
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 5, 2021

Stayedl there for four nights. Durig this time, housekeeping never came to my room. So bed never made; no fresh towels; no coffee maker replacements. Then there is the bill. Make absolutely certain you get a final bill on checkout. They were suppose to email a copy to me. Never received. I have made multiple attempts to reconcile the actual charges with the estimated charges. It's impossible. Keep in mind, you've got a room charge, a resort fee, and taxes of at least 13 percent. There may have been other charges, but I've not been able to figure them out. Lastly, the Orleans is over a mile from the Las Vegas strip. Walking is not really an option, so you've got Uber/Lyft or their shuttle. The later will only take you to one place and likely it's not wherel you want to be. Will not stay at this hotel again.

Room tip: All the rooms are nice.
Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank LAGNewOrleans_LA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded October 6, 2021

Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience. https://www.orleanscasino.com/contact-us

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Reviewed September 14, 2021

We checked in at 02.00 AM on 09/03/2021 and wanted to sleep properly over the night. But unfortunately the fire alarm started ringing at 04.30 AM continuously for 15 minutes and everyone got panic and trying to escape out of the 18th floor by steps. We didn't know what to do and we also ran out of our room at the middle of the night and took the steps from 18th floor. Once we reached the lobby we got to know it was a false alarm. OMG this was terrible incident and our sleep was completely ruined for rest of the night.

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank senram3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded October 6, 2021

We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website. https://www.orleanscasino.com/contact-us

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Reviewed September 4, 2021

You have to wear a mask but can smoke? This makes no sense! Even though I was wearing a mask the smoker next to me wasn't. Machines were right next to each other so no social distancing. Banquet food was excellent.

Date of stay: September 2021
    • Location
    • Rooms
    • Service
2  Thank MichelleP3973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded September 30, 2021

We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service. https://www.orleanscasino.com/contact-us

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Reviewed August 4, 2021 via mobile

The price was right! Our room was clean but outdated. The colors are a little drab. I came to like the place. The staff was always helpful. The pool is either fairly new or has been overhauled. It's a good size and has a large hot tub and a separate 'lounge pool'. Staffed with lifeguards too which was a surprise. Cheap beer at the gift shop.

The only true disappointment was the Ondori restaurant. Two of our four meals weren't very good. Sbarro and Fuddruckers were better.

Date of stay: July 2021
Trip type: Travelled with family
Thank Matt K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded August 5, 2021

Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience. https://www.orleanscasino.com/contact-us

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2021

My husband and I and 2 other travelers stayed here last week. We were so very pleased. Check-in was easy and our rooms were very clean and roomy. The staff is super nice and helpful. I liked the fact that there was Security asking to see your room key before you get on the "quickest elevators ever" to go to your room. You also need your key to enter the pool. The Orleans Casino and dining was a lot larger than we thought it would be. Lots of options and places to eat. We spent 2 days at the pool and enjoyed it thoroughly. This is a kid friendly place. We enjoyed watching the kids at the pool have a great time. There are also lifeguards at the pool. The bartenders at the pool were very friendly as well. The Casino: We spent a lot of time there as well. All four of us had hand pays on the slots over $3,000 each. I liked staying off the strip. Shuttle service was great. Takes you to the Fashion Mall right on the strip if you would like to go. We had so much fun and will definitely stay here again!!

Date of stay: July 2021
Thank sassee_g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, General Manager at The Orleans Hotel & Casino, responded to this reviewResponded August 5, 2021

Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

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