We saw the Carpenters Legacy show. The resort has a restaurant and a bar. There is also a gift shop. The theater is small, but they do have good sound and some special effects. The staff was polite. There is a large parking lot but no parking garage. We only saw the show and didn't stay at the resort. We live in Las Vegas and just came for the show. It did seem to be a welcoming place.
Thank you for your feedback, we hope you give us an opportunity and come stay with us soon.
So this place is a dated mess and our room smelled like cigs but the thing that made me the most unsettled was that we were charged extra upon arrival for the wifi and the pool (it was January and I told them that we had no intention of using the pool as it was 45 degrees).
Thank you for sharing your feedback, I'm sorry for the cigarette smell in your room. We do our best to provide a good experience for all our guest.
Resort fee charges are not only to cover our pools but also other amenities.
We hope you give us a second opportunity for a better experience.
Alexis Park resort
Stay was 8/11/2022-8/14/2022 Alexis park Resort is by far the worst place in las vegas. I do appreciate i could check in early. But Ya I'm on my 4th room and it's an upgraded one at that first one had mouse poop from kitchen area to bathroom and it was Dirty I'm like tf is happening and there was blood on wall and floor . The front desk lady aka front office manager Yeraldi rojas was calling me a liar with out saying it. She was arguing the point that it was not mouse poop but it was debry, and I'm like are you serious why would I make a false statement. The customer is alwasys right 2nd room had someone's toenail clippings all over and lots of dead bugs open half full water bottle and soda bottles under the bed and then the rain comes and the ceiling is leaking...tf I'm lose my composer all this started around 1230pm on the 11th and now at 10 pm on the 11th im moving to a 4th room due to rain and the room leaking tf......and management the front desk manager I believe her name is Yeraldi Rojas and gm is Micheal Moreno I I have called him since monday the 11-15-2022 and left daily messages and no response so what do I do.
I stayed here and also held my wedding here.
The rooms are a bit dated but large and have fridges and the parking is free! There is no room service currently but there is a bar and restaurant on site. The rooms are clean. There are 3 pools and it's slightly off the strip so nice and relaxing.
For my wedding everyone was raving about how great the food was and how enjoyable the wedding was. They accommodated everyone with assorted diets and allergies so everyone could eat, not only that but that it was all delicious and presented in a great way.
Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests. We are delighted that you enjoyed your accommodations. We look forward to sharing future special occasions and memories with you and your family!
Nice hotel, located about 1 mile from the strip.
Trying to do laundry, I first got charged 5USD for detergent, only to find out that an app is required that only works with US phone numbers. Staff is unhelpful, has no solution and is blaming an external company running the machines (instead of having it fixed or letting the patrons use one of their phone numbers). Solving that with a US friends phone number, only to find out that the app takes a 10USD minimum charge.
—> That is a rip-off and the exact opposite of customer centric
I'm very sorry to hear that you did not have a positive experience. We always try to do everything that we can to ensure that our guests have a good stay, and I apologize that we fell short of your expectations. We do appreciate your feedback and will use it in an effort to better our hotel for the future. We hope you'll give us another chance the next time you're in town.
