Dirty room, hair in the bedsheets, whole in the bathroom door, rude attendant. Ot was is if no one cared. The check in attendant was rude, acted as if we disturbed her because we arrived. No smile no greeting. Overall awful customer service.
Travelingmom619, we thank you for staying with us and apologize for the inconvenience you experienced during your stay. We truly care about our guest experience.
I apologize on behalf of the staff, we hold to our strict standards of cleanliness and we were in the process of updating the hotel. We apologize for you experiencing befor our renovation.
Currently we are in the process of renovating our hotel. We just painted all the guest room doors and in the process of updating all parts of the hotel.
Pertaining to the hair found in the bed, I tried to reach you during your stay but was not successful in doing so. We will have more guest relations training with our front desk staff.
We all learn from our experiences and we thank you for bringing these items to our attention.
Please stay safe and we hope to you select our property in the near future as if you would give us a second chance.
Thank you.
The rooms should be updated, along with the carpets, bedspreads and the actual bed. The service and convenience of the hotel was great and I appreciate that. Please update/renovate the rooms they need it.
Thank you for staying with us. We appreciate your feedback.
We have replaced the hallways carpets, we have completely refinished all guest room doors with mew paints and finishing for a new look. Our new pictures reflect the new colors. We replaced all guest rooms bed spreads with a brand new triple sheeting format. We are in the process of refinishing our furniture and guest room walls. Once that has been completed we will replace all guest room carpets until then, we have been maintaining the cleanliness of them by steam cleaning and washing the carpets regularly.
We truly care about our guest experience and are working hard to make it an awesome experience. We hope to see you soon!
Paper thin walls, ceilings, & doors make for a rough night when trying to sleep. Even with the bathroom fan and heater on you can still hear your neighbors. Access is confusing, Lyft drivers kept bringing us to the wrong Hotel or having to turn around to go through a car sickening maze just to find the entry. The hotel is currently undergoing some kind of renovation/paint project so I think the barricade didn't help matters. If you don't rent cars and are used to utilizing food apps when traveling, you won't find service here. Your closest options are McDonalds, or Subway unless you want to risk your life crossing the HWY to hit a Mom and Pop type place. You can also order a Lyft to bring you where you'd like to eat. Lobby was nice. Front desk clerks were super friendly, and although I never had the opportunity to make it, they do serve breakfast which is always nice when traveling! Was there for my son's Navy BC graduation and proximity was a plus as well. So yeah, make sure you book a room that has been renovated/and or remodeled, bring earplugs, ask for an extra blanket (our heater wasn't functioning properly), and rent a car and you'll have a better stay than we did.
Hello we are sorry to hear you did not have a pleasant stay with us. As far delivery apps they do work for this area i have personality tried UBER EATS, DOOR DASH,AND POSTMATES and they all deliver to this location.Did you let the front desk know about any problems the room was having we always try to fix things right away. We are glad you stay with us and we always appreciate feedback. Thank you have a nice day.
Stayed Nov 14-16. heater in room did not work properly. Had to unplug it , and open window. Shower facet was installed wrong. either had Hot , or all cold. Breakfast was the worst i have every had. Only regular coffee, no decaf. The Worst part was we paid $140 per night, it was not refundable. the website there was a restaurant on location. that is not true . I have not a person that complain, but this was the worst place ever. Will not stay there again. t
Hello, did you let the front desk know about the issues.There is always solutions.Also we do offer decaf coffee in small packages in the room and once you run out we can simply give you another either if you ask for it or if house keeping put in your room after they are done cleaning it.
Would never stay there again. Not worth the money. Room was beyond disgusting. Severe water damage to ceiling. Bathroom ceiling was held together with masking tape. Dirt/dust in all the corners. Cracks on walls and ceiling. Bowed ceiling from water. Black mold in toilet.
We are sorry to hear you did not have a pleasant stay with us.These issues have been looked at and have been resolved.
