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Catherine K
Lake Wales, Florida

Great housekeeping staff

Review of Sanibel Inn
Reviewed Sep 16, 2022
Hubby and I are spending 2 nights at Sanibel Inn to celebrate our anniversary. While the unit is a bit outdated the view and location were excellent. I also wanted to give a job well done to the housekeeping staff there. I came across a staff member on my way in to my unit and asked for a few extra coffee pod refills. Within 5 minutes she brought me 4 additional coffee pods. However, they were the wrong size which I didn’t realize until after I got back inside. I quickly found another staff member and asked her for the smaller size pods. And again within 5 minutes she made her way back to our unit with the correct size and she was smiling genuinely seemed happy to accommodate my small request. It really is the kind little things that employees do that makes a stay a memorable one!
Date of stay: September 2022
Room Tip: 2nd floor balcony has nice view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Stanze, Guest Services / Front Office at Sanibel Inn, responded to this review
Responded Sep 17, 2022
Greetings,
Thank you for sharing your experience with us here at the Sanibel Inn! I am pleased to see you had a wonderful trip and for the shoutout to our outstanding housekeeping team!
Your note regarding the room condition will be taken under review, as well. Thank you for sharing this with us.
Looking forward to hosting you again in the near future! Take care!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 13, 2022 via mobile

The actual outdoor resort was beautiful. Very manicured pathways to the pool and beach.
The room was another story! It was dated, had run down furniture and the carpet was stained and dirty! The bathroom was full of tiny ants and wasn’t cleaned properly.
Overall, disgusting! I complained to the manager. He was apologetic and upgraded us to a newer building.
Still had ants in the bathroom.
I do not recommend this inn.

Room tip: Avoid this resort, as it’s overpriced and dated.
Date of stay: September 2022
Trip type: Travelled as a couple
Thank cfroley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Stanze, Guest Services / Front Office at Sanibel Inn, responded to this reviewResponded September 17, 2022

Hello,
Thank you for taking the time in providing feedback on your recent stay with us here at the Sanibel Inn. We very much appreciate the shoutout to our wonderful landscaping - but regret to see your experience with ants discovered in your room.
Rest assured we will be taking a closer look into this, and will connect with our contract company who handles this area to see where we had fallen short - or if this could have been a cause to the heavy increase in storms we have recently experienced.
I would very much like to invite you to connect with me directly on this and review your reservation so we can make this right. Please do not hesitate to contact me via any of the below outlets.
All my best,
Brad Stanze - Front Office Manager
Email: bstanze@theinnsofsanibel.com
Phone: (239) 472-2220 ext: 4199

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2022 via mobile

We have stayed here about 6 times now in the last few years and love it. We always stay in a condo unit for extra space and it is worth the upgrade. Everyone from the front desk, to the rec staff that put out chairs to the tiki bar staff (especially Casey) are super wonderful and helpful!! Great amenities here and very clean. Also we really love Dante’s pizza!! We look forward to it every visit. We will always come back here to stay when on Sanibel!!

Date of stay: September 2022
Trip type: Travelled with family
Thank MNS2472
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Stanze, Guest Services / Front Office at Sanibel Inn, responded to this reviewResponded September 17, 2022

Hello,
Thank you for sharing your recent trip here at the Sanibel Inn! I believe it is safe to say the trip was a success! It is wonderful to hear you had such a wonderful time with us, and we are very much looking forward to hosting you again in the near future.
Until then, take care and safe travels!

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Reviewed September 6, 2022

Went for spring break 2022. Suite was clean and very spacious. Kitchen was very poorly stocked, however. Mom left her wallet at the bar accidentally and upon retrieval noticed cash missing! Resort was great location wise! Loses stars for kitchen and theft. Would go again I’d just bring my own kitchen stuff and keep an eye on the wallet!

Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
Thank jillianbrodie02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Wellman, General Manager at Sanibel Inn, responded to this reviewResponded September 12, 2022

Hello Jillian,

Thank you for sharing your comments and concerns. While I'm very happy to hear that you appreciated certain aspects of the resort and had a good visit aside from the incident you mentioned, I'm terribly sorry and concerned to hear about this.

I believe I responded to an earlier review (perhaps posted by your mom?) but did not receive a reply. Can you please contact me directly or via the internal messaging portal on Trip Advisor? I would like to know more about what happened. This is a very unique incident and certainly not indicative of our service and care for our guests.

Thank you for being our guest - I look forward to connecting with you when you have an opportunity.

Sincerely,

Bill Wellman
General Manager
The Inns of Sanibel
239-472-3181 ext. 6308
bwellman@theinnsofsanibel.com

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Reviewed September 5, 2022 via mobile

Maggie C. was a great tour guide with loads of knowledge and passion to share with us. We liked learning about some of the island history of Sanibel and of course about shells. We’re very glad we did it. Plus the necklaces were a nice treasure to keep. Thank you!

Date of stay: August 2022
Trip type: Travelled as a couple
Thank B7559TSmichelles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Stanze, Guest Services / Front Office at Sanibel Inn, responded to this reviewResponded September 17, 2022

Greetings,
Thank you for sharing your recent stay with us, here at the Sanibel Inn! I am pleased to see you had a wonderful time, and were able to join the Beach Walk tour - which is a fun and unique experience every time!
Looking forward to welcoming you back with us in the near future. Until then, take care and safe travels!

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Reviewed September 3, 2022 via mobile

Maggie and Bobby we’re friendly,informative,and fun! We thoroughly enjoyed our time with them learning about the local flora and fauna. Thank you so much And we will definitely be coming back. Sincerely Greg and Jenni

Date of stay: September 2022
Trip type: Travelled as a couple
Thank A3339JOjennih
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Stanze, Guest Services / Front Office at Sanibel Inn, responded to this reviewResponded September 5, 2022

Greetings Greg and Jenni,
Thank you for sharing your most recent stay with us! It sounds like you were able to enjoy the Nature Walk with Maggie and Bobby - this is wonderful to hear! It is a truly unique experience, which I am pleased to see you were able to experience.
Looking forward to seeing you again in the near future, until then take care!

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