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Czang76

Good economical choice for Orlando area

Reviewed Jun 22, 2022
Overall the property is clean and well located. Restaurants in easy walking distance and the Disney parks are a short ride away. We liked the proximity to the car cruises in Old Town, and it was nice to have somewhere to walk to get drinks or ice cream in the evenings. Everything was clean, the maid and maintenance staff was responsive to any problems (such as a clogged toilet which we had rather late in the evening and someone came quickly to unclog it!). Breakfast buffet was great; well staffed with different hot offerings each day. Mickey waffles were pre-made to keep the line moving and there was always fresh fruit. Pool area was clean and not very crowded since everyone is usually at the parks. A couple of weird things to note: the pool ranges from 3-5 feet and is NOT zero entry, so it's not a great pool if you have very little ones (there is no kiddie pool). The bathrooms have NO towel racks. Not a huge problem since it was just my husband and me, but if you have a family it would be a pain. There is nowhere to hang wet swim suits or even your bath towels if you would want to re-use them. Overall a good, economical stay with no additional fees or charges for parking. Good choice if you are on a budget and don't mind driving to the parks.
Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Ratzlaff, General Manager at Comfort Suites Maingate East, responded to this review
Responded Aug 1, 2022
Thank you for your candid review and rating. We are happy to hear you enjoyed your stay with us and look forward to your future return visits. We hope you had safe travels to your next destination!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,572)
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All reviews old town fun spot amusement park mickey waffles disney parks yogurt pool bar free breakfast hot tub rooms are large king suite hot breakfast love this hotel short drive disney vacation orlando area mini golf
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Reviewed June 17, 2022

We were a little early and the front desk tried and found us a room that was ready which was really nice of them. The hotel looked clean and the room was spacious. The pool size was a big surprise. It didn't seem as big in the pictures. It was a really nice pool area and the lounge chairs were decent and didn't have a bar that digs in your low back which was nice. Old Town is right across the street and so many fun things to do there. We ordered pizza from Flippers and loved it. We would stay here again.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank EmilieMN12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Ratzlaff, General Manager at Comfort Suites Maingate East, responded to this reviewResponded August 1, 2022

We appreciate your taking the time to post your rating and review! We're happy to hear you enjoyed your stay with us and hope to see you again. Have a wonderful summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2022

We really enjoyed our first stay this past weekend. We traveled with our son and his best friend (both 16). The hotel was well kept, smelled clean, beautiful pool and friendly staff. I didn't realize it when we booked (husband made the reservations) the hotel is located directly across from Fun spot & Old town. This made for an easy walk from our hotel to lots of activities. Mini golf, go carts, rides, shops and food. The boys ventured over on their own and had a great time. This would be perfect to keep the kids busy when not at the parks. We noticed the hotel pool is open 24 hours which may be a perk for night owls. The rooms were clean and spacious. Beds a bit stiff but after a long day at the water park, we didn't seem to mind. The free breakfast is served until 10:00 am. It was buffet style with plenty of options (not just cereal). They offered small fresh made cheese omelets, sausage links, fruit, cereals, pastries, mickey waffles, bagels, juice, water, coffee etc. We were surprised at the variety for breakfast. They have staff behind the buffet which was nice. We noticed it was pretty busy around 8:30 am which is to be expected. Our only Con would be the speed of the elevators. We were told about this before we arrived. Just bring a little patience or take the stairs :) The hotel offers a small game room with arcade style games and a onsite office with computers and printers if needed. Overall a great stay. We will plan to stay here again on our next visit.

Date of stay: May 2022
    • Location
    • Cleanliness
    • Service
3  Thank kdublaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Ratzlaff, General Manager at Comfort Suites Maingate East, responded to this reviewResponded August 1, 2022

Thank you for taking the time to post your rating and wonderful comments. We are happy to hear you enjoyed your stay with us and hope you have a wonderful summer and safe travels. We look forward to seeing you again.

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Reviewed May 7, 2022 via mobile

We have stayed at this hotel several times as a family in the past 6 months and always find the staff to be friendly. The rooms are large, clean and comfortable. The breakfast is always good, and the pool area is nice and well-maintained. However, I am writing this review based on our most recent visit which included a bus full of around 50 high schoolers and chaperones. We have been taking students on trips several times a year for over ten years now, and we have NEVER had such a smooth check-in. Upon arrival, I was handed a welcome letter, an envelope with hotel information, a list of room assignments, a map of our floor (highlighted by girls/boys/chaperones’ rooms), and all of the room keys, labeled with the room’s occupants’ names. Checking in took less than two minutes and all of the work was done for us! Amazing! If you plan on taking a large group to Disney or anywhere in the Orlando area, this is the place to stay! I can’t stress enough how much I appreciated their organization and thoroughness!!!

Date of stay: May 2022
Trip type: Travelled with friends
2  Thank mariahe922
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Ratzlaff, General Manager at Comfort Suites Maingate East, responded to this reviewResponded May 19, 2022

Thank you for your wonderful comments and rating! We are happy to hear you enjoyed your stay with us as a group, and appreciate your many personal visits! Our staff appreciates your taking the time to acknowledge their efforts in helping to make your group check-in and stay go smooth. We look forward to seeing you again, and hope you have a wonderful summer.

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Reviewed May 2, 2022

About a quick 3 mile drive to Epcot. Rooms are fresh and clean, beds are comfy and firm. We had a little kitchenette in our room with a sink, microwave, coffee pot, and fridge. Staff is super friendly and helpful. Full breakfast and a wonderful pool area. Really close to a little amusement park - you could really stay an extra day after your Disney adventure and rest and play. I'll definitely be back.

Room tip: We were on the third floor facing the roller coaster. We could hear people having fun, but it didn't bug us at all.
Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
Thank Journey578332
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Ratzlaff, General Manager at Comfort Suites Maingate East, responded to this reviewResponded May 3, 2022

Thank you for your wonderful review and rating! We are happy to hear you enjoyed your stay with us and hope you had a wonderful time visiting the Kissimmee/Celebration area. We look forward to welcoming you back!

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Reviewed May 1, 2022 via mobile

The man at check in literally read the request box on my reservation, rolled his eyes and laughed. A zillion other choices in this market, regret choosing this one. If you must stay here choose a 1 bedroom suite rather than a king suite. The elevator wait can be ridiculously long. Same uninspired breakfast choices everyday...only large mickey waffle and sausage are worth eating.

Date of stay: April 2022
Trip type: Travelled as a couple
2  Thank mhhbah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Ratzlaff, General Manager at Comfort Suites Maingate East, responded to this reviewResponded May 3, 2022

I am sorry to hear of the interaction you had with our front desk staff. My front office manager has assured me that he will address this with his staff to prevent this situation from happening with other guests. We make every effort to try and accommodate all requests when possible. We hope you had an otherwise enjoyable visit to the Kissimmee/Celebration and hope you will give us another opportunity to show you the superior service and accommodations we have become known for.

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