Dear Shanequia,
Thank you for taking a moment to leave us a review. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. That said, what you have shared does not reflect our high standards, and we’ll be sure to discuss your comments with the respective team so that improvements can be made. Although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay; please consider giving us a call and sharing your room number to aid us in our efforts, as we have no other reports of this nature and want to ensure that everything is as it should be. Again, thank you for bringing this to our attention. It was a pleasure having you here, and we look forward to welcoming you back again soon.