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Noreen O
Windham, Ohio

Nice Stay

Reviewed May 16, 2022
We enjoyed our stay. We had a issue with the shower and the Maintenance man Scott Thompson was very prompt in getting to our room and working very diligently to get the problem resolved.

I was not able to get extra pillows, but everything was very comfortable inspite of this.
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Denver - Westminster, responded to this review
Responded May 20, 2022
We are delighted to read that our hospitality made such a positive impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we look forward to hosting you again here at Extended Stay America on a future visit to our area.

Sincerely,
Hotel Management

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (128)
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9 - 14 of 128 reviews
Reviewed March 25, 2022

The staff is the walking talking example of professionalism. I've been a long term guest here and have observed the staff remain cool, calm and unflustered in some very trying situations. From Sue and Nancy at the front desk to Scott Thompson, maintenance man, who diagnosed the problem with our door lock and quickly repaired it. We slept much better that night knowing our safety was his foremost concern. Despite the construction, inconsiderate smokers and dog owners Scott keeps the grounds in top notch shape. Kudos to you sir!!!

Date of stay: April 2021
    • Value
    • Sleep Quality
    • Service
Thank 903tyrones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 24, 2022

The hotel staff are very nice and the maintenance man name Scott thompson is a very heard worker cleaning up after slob from in side to out side keeps side walk clean keep the bum away from the hotel sue and nancy are very nice and helpful i give them all a 10 and above

Date of stay: March 2022
    • Value
    • Sleep Quality
    • Service
Thank D5414EYmarkd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded March 26, 2022

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Scott and Nancy, and we'll be sure to share your compliments with them. Thanks again, and we hope you will plan on staying with us again in the future. 

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 20, 2022

Scott has been very helpful and professional with me in a very timely manner, considering his very busy schedule. From replacing my refrigerator to repairing and reinstalling the smoke detector that fell from ceiling recently, He is very expedient and usually attends to the matter within two to three days after I submit a work order. He is friendly and affable as he takes care of the guests requests.

Date of stay: September 2021
Thank Ron B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 5, 2021

Rooms are very nice and clean! Best place to stay in the area surrounding by other hotels - this place is so much better than any of those other surrounding hotels.
Great Value for reasonable price.
Nancy and Andrea at the front desk are Awesome ! Great Customer Service !

Date of stay: September 2021
    • Value
    • Cleanliness
    • Service
Thank PRESD23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded September 8, 2021

Thank you for the glowing review of Extended Stay America. It is our pleasure to offer spotless accommodations and thoughtful hospitality at an excellent price. We will be sure to share your compliments with Nancy and Andrea. On behalf of everyone here, we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2021 via mobile

Sue the GM is phenomenal! Excellent customer service! Property is very clean and maintained. Sue is friendly and polite! Love how she stands her ground and sets her standards! I would stay here again.

Date of stay: February 2021
Trip type: Travelled on business
Thank I4541PWtylerk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded February 25, 2021

Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Sue went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. It is also nice to know you liked our well-kept property. We enjoyed having you as our guest and look forward to welcoming you back on a future visit.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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