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Edward W
Boise, Idaho

Needs better HVAC

Reviewed Dec 8, 2019
Very good place, but the only gripes I had was that their breakfast is very limited (packaged muffins, granola bars, oatmeal and coffee), and the HVAC doesn't seem to have something where you can set it to a definite temperature, when most hotels have moved to a thermostat where I can leave it at say, 68ºF and it'll maintain that temperature... You kinda have to go by trial-and-error to get it right for the night, then change it during the day too. Also wish that the Wi-Fi wasn't on a tiered level (free is only about 2mbps but they have paid Wi-Fi for a higher speed).
Date of stay: December 2019
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Denver - Westminster, responded to this review
Responded Dec 9, 2019
Thank you for choosing Extended Stay America. It’s a pleasure to know you had a pleasant stay with us. However, we regret the inconvenience you had with the HVAC unit. We value your feedback and look forward to welcoming you back soon.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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18 - 23 of 128 reviews
Reviewed October 9, 2019 via mobile

Very friendly receptionist, neat room,closer to all shopping centers, spacious room, available car park, in the middle of the city, closer to the main highway of the city,very good food, very affordable, neat cooking utensils and easy to navigate on their website.

Date of stay: September 2019
Trip type: Travelled on business
Thank EBEN_FOSUA_HOTEL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded October 9, 2019

Thank you for taking the time to leave such wonderful feedback about Extended Stay America. It is good to read you were impressed with the great value we offer and that you enjoyed your room along with the well-equipped kitchen and loved our central location. We appreciate your feedback and hope to have you as our guest again.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2019 via mobile

I stayed at this Extended Stay because my dog had emergency surgery on a disc and could no longer do stairs. I stayed temporarily there while I shopped for another apt due to my old place being on 3rd floor. It was a very unique situation but the staff there were incredibly kind and made sure I had everything I needed. They even delivered stuff to my room because I could not get out the first couple days because it was critical to monitor him. Had Amazon and groceries delivered there as well. I thank the staff wholeheartedly for their help while in a stressful situation. I will never forget their kindness!!

Date of stay: August 2019
Trip type: Travelled solo
Thank Christy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded August 23, 2019

Christy,

Thank you for choosing Extended Stay America while you were here for your furry friend’s surgery. We hope your pet is doing good. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon.

Sincerely,
Hotel Management

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Reviewed July 6, 2019

This is an economic place to stay...but Tom (front desk night shift) transcends the typical desk clerk to deliver a five star experience. I am far from the easiest guest to accommodate but Tom rose to the occasion with friendly, professional, and prompt service to keep even a picky person like myself impressed!!! THIS MAN DESERVES A RAISE, MANAGEMENT!!!

Date of stay: June 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Chad C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded July 7, 2019

Chad,

Thank you for being our guest at Extended Stay America. Tom is a valued member of our team, so it is no surprise he took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to him. We appreciate your review and look forward to having you stay with us again.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2019 via mobile

Very clean and nice rooms i was impressed.the staff were very nice and for the price the breakfast wasn't bad ither.its defiantly a place you can take your family as there is shopping near by all around a nice hotel

Date of stay: August 2018
Trip type: Travelled as a couple
Thank ryanchance666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded June 6, 2019

Thank you for sharing your feedback at Extended Stay America. We are glad to know you enjoyed our well-appointed accommodations and that you also appreciated our associates. It is also good to know you liked our location and had a memorable stay. We appreciate your feedback and look forward to your next visit.

Sincerely,
Hotel Management

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Reviewed March 23, 2019 via mobile

The rooms were very nice and the environment felt safe. The customer service department was able to handle my call with ease and resolved the matter I called about. I would recommend this hotel to others.

Date of stay: March 2019
Trip type: Travelled solo
Thank jessezatarain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Denver - Westminster, responded to this reviewResponded March 23, 2019

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you found your suite comfortable and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Thank you again for recommending us, and we look forward to your next visit!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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