Usually I like Hampton Inn hotels, but I was a little disappointed in this one. I requested a vegetarian option for breakfast (no meat in the eggs) but apparently that request never made it to the kitchen, so Sunday, there was no acceptable protein to eat, only carbs. Second, the bed creaked with every movement. It was comfortable, but noisy. Third, the a/c was really loud! I had to keep it on at night b/c of the weather, otherwise I would have kept it off. The one staff member I interacted with, Marcos, I think??, was very friendly, so that was nice.

Stayed here one nite in March. Am Hilton Honors and tried to check in just after noon. Desk clerk said can't check in till after 3pm. I said well, let me check my luggage at least. once I got in she magically found a room available. got in room and thermostat did not work. called front desk same clerk said she would send maintenance. I asked for a different room. she would not until maintenance came. Maintenance came and messed with thermostat. said fixed, but did not. was freezing in morning and would not work. left my phone and computer charger in room. called them same day when I realized. said would have to wait till next day. I called them 3 times and they blew me off then finally responded that there were no chargers left in room. Absolute lie. TERRIBLE customer service. go to another hotel; there are several in area.

Extremely friendly staff, quiet room, vast variety of breakfast items, overall appearance impeccable. Location was perfect, easy access to Interstate 25, downtown Pueblo and the Riverwalk were within 10 minutes of driving time.