My state organization just finished our first annual conference since 2019 and Hotel Colorado helped make it such a fabulous return. We had originally planned to have this conference at this hotel a few years ago now but for obvious reasons that couldn't happen. The hotel team was so helpful in getting our whole plan moved and we very successfully put on a fantastic conference especially in the face of all of the problems we threw at them.
I want to give a very special shoutout to Danielle, Director of Rooms, who was so patient, helpful, kind, and BEYOND understanding as 100+ guests showed up with myriad problems due to state restrictions on travel and paying for stays. Some groups were prepared for their stay but most were not. You'd think that as professionals who are accustomed to being yelled at regularly, people in my industry would show some composure when they realized they had not done all of the things necessary to prepare for their reservation. Unfortunately that was not the case. Danielle worked with each of them showing them nothing but kindness, generosity, and professionalism despite some of the behavior. She went BEYOND out of her way to help resolve some of the issues, working well into the night on the phone with people who refused to cooperate. I can't say enough amazing things about how hard she worked to help everyone all while supporting her team. I'm very grateful to her.
Also a special shoutout to Sydni who was new to the job and got very quick training by being thrown into the deep end of the pool and still had a smile on her face after we threw pure chaos at her.
An important aside is that the rooms are very comfortable and clean and quirky in a really fun way that makes you feel like you're staying among history. I will absolutely be back.