The people assisting us were very accommodating even really late at night when we arrived (we came from Manila by car). Food's good with HUGE servings. Salt water pool was clean and swimming was such a treat (I was told they drain and replenish the salt water everyday). Parking is not a problem at all. I generally enjoyed my stay.
Will come back again to see the Mayon Volcano because we weren't able to see it during our stay because of the bad weather.
Dropped by for a quick business meeting and what I immediately noticed was how quiet and serene the resort was. I did not even know that the hotel was fully booked because there were barely any noises usually characteristic of a busy hotel.
I think the resort is best for young professionals looking to really relax and take a break from professional and/or academic commitments. It still has good wifi and data reception so you are still reachable in case of urgent concerns but who would want to stay connected when the view is this nice.
The resort also offers fantastic views of Mayon when the skies are clear and it isn’t cloudy.
My friends and I used to like coming to this place until they changed their manager. She is quite rude and has this attitude like customers should bow down to her. There was one instance when we she refused our request of having our cooked whole chicken chopped into bite sizes. She complained with a rude voice saying we cant have it sliced on their table as it will leaves scratches and that we should pay extra. Another instance when we were checked in and occupied more than 3 rooms & we brought snacks for swimming & wanted to charge us extra. This resort used to have really great customer service. Sad to say I dont think we will consider going back because of our recent experiences.
It was so relaxing. If you're looking for a place with the fresh air you have to consider this! The staff is friendly and accommodating! We had a warm welcome. It's just that they don't serve foods at night.
Years ago I have a good impression of this resort because it looks so nice and romantic but my overnight stay recently made me change my impression.
First the type of room was not worth the cost as it was old, not with good ambiance, the bed was not soft and we were just given a thin sheet of blanket. The toiletries were just one piece of small soap and roll of tissue I think. I booked the room with hot shower but when we tried to use it, there was no water flowing. I asked at the counter, and the lady in the counter told me i must tell them if we would use the hot shower so they can switch it on. It seems they have a control in their counter. But still there was no hot water though we followed the instruction in the heater, so we just called for assistance. I asked about complimentary bottled water and said I must buy. No complimentary water.
The good thing, they have an outdoor restaurant which guests can dine though food and drinks are very limited. But the waiters give good service.
Would be nice if they can improve their services and amenities better not just on focusing on earning money. Times are changing and competition is tight. They don't even satisfy the queries of customer. I messaged them in Facebook and I was just sent the rates. When I asked further, no reply was given.
Next time, I would go to other nearby resorts.
