Clean, safe & fun. Rooms are definitely 1960’s retro-motel style…pool is nice and the tiki bar is fun. The on-site restaurant doesn’t have breakfast, but there are several great options within 5 min walk. I enjoyed my stay and would definitely visit again.
The Man at the front desk (Manger I’m assuming) was nothing but accommodating and helpful to us! Made the experience even better. Definitely would come back just for his customer service! The beds were nice and the pool was beautiful day or night!
My wife and I stayed a week, over Mother’s Day weekend at the end of the season. The location was close to friends and we thought the Tiki theme would be fun. Tacky is more like it. This is a very worn out old hotel. Our room, 120 (described to us as quiet, but actually next to the dumpster) was furnished with broken pieces that looked like they came from, well - that dumpster. Floors were damaged, paint was peeling, tile grout was filthy, shower control spun freely, no screen on the bathroom window so lots of flies from the dumpster. We were told there was a $15 one-time fee to have a tiny microwave in the room, but we were charged $15 per day. Pool furniture was also broken and guests were often drunk. One hen party brought large inflatable penises to the pool. We will not be returning.
Good hotel. Restaurants decent food options with great service and convenience. Pool and hot tub are highlights. A few issues, charging options limited (no outlets beside bed, some not working or worn out), a few minor repairs needed but air conditioning worked great and bed was reasonably comfortable . Would stay again, decent price point. Some places nearby in walking distance but we did rent a car to go further out of the area. Love the kitschy tiki theme!
I booked my reservation directly through their website. I had seen a lower rate on booking.com, so I called and spoke directly to the reservation line. It was late and the gentleman told me that a manager wasn’t on site, it was late at night, but said to bring in a printed copy of the lower rate and show it at check in for them to adjust the rate. I booked and prepaid for the room, sent an email to their reservation email with my situation hoping they would make the adjustments in advance, but I never got a response.
At check in I told the front desk agent the situation, told him who I had spoken with, and showed him my print out with the lower rate. Again, a manager wasn’t on duty, so he would have to make a call. He went into the back office to make the call, and when he returned, he said they were not going to make the adjustment because I had prepaid the room. While this seemed ridiculous because I had done exactly what the previous employee had told me to do for an adjustment, I said “That’s fine, you can keep the $30, and I will just write a review online.”
It was at this point that Nathan, the front desk agent was more than happy to refund my money, but he was going to refund all of it as he was cancelling my reservation. So instead of staying at the hotel I had visited visited many times in the past, but never stayed the night, I was left out in the cold on a busy Friday night to try and find a place to stay. Luckily there was a very nice and understanding agent at the hotel next door that was happy to help me out.
I know that I probably should have but my tongue instead of saying I was going to review them, but I was very that a place was going to play hardball because they basically had my money already. For a place that says they want their guest to have a great stay so they will write a positive review, Nathan was more than happy to tell me to basically go eff myself because I had dared to prepay the reservation.
