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DayTrip38100515526

Will be back

Reviewed Apr 9, 2024
Room was large and clean. Gym is great and restaurant cozy. Plenty of parking and outdoor area is relaxing. The pool is large and surround places give you food options. Staff was welcoming and always kept exterior clean. Price is affordable
Date of stay: April 2024
Trip type: Travelled on business
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General Manager, Owner at Embassy Suites by Hilton Palm Desert, responded to this review
Responded Apr 11, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted you found your stay well-priced, and we appreciate you mentioning our hospitable team, sparkling pool, and great amenities. It was a pleasure having you here, and we look forward to welcoming you back in the future for an even better stay worthy of a perfect rating!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4.3 km from Embassy Suites by Hilton Palm Desert
Free Wifi
Free parking
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Reviewed April 8, 2024

This is a nice-looking facility with a wonderful courtyard and pool area.
The restaurant area worked well for breakfast for our large family.

We were disappointed with the room.
Fake hardwood floors throughout both the entry and bedroom area.
The bathroom was so small you could barely shut the door to use the toilet.
The bathroom door wouldn’t open if the shower mat was on the floor.
The sliding shower door was stuck in one position.
There was poorly done patched caulking in the shower.
The chrome toilet paper holder had the wrong size diameter tube, so the toilet paper would fall off of the holder.
At night the toilet flushing from the room above was very loud.
The pull-out bed was so uncomfortable my kids just slept on top of the couch cushions.

My family had two other rooms and they complained that they were dirty.
One had dirty carpeting (interesting since we did not have carpet)
One found a lot of dirt under the pull-out bed and their room smell bad.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Global45419654435
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Embassy Suites by Hilton Palm Desert, responded to this reviewResponded April 10, 2024

Thank you for taking the time to review your recent stay with us. We are thrilled to hear how much you enjoyed our lovely outdoor spaces and great restaurant. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again for a seamless stay worthy of a perfect rating.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2024

Centralized location in Palm Dessert but room was not very clean (chips and trash in and under pull out couch and linens not clean on pull out couch). Breakfast area not super organized or clean but does feed a lot of people. Omelette station was nice. This is an old Embassy Suites and was spring break so a lot of people had been through but probably would stay again since it was run down and needs work.

Date of stay: March 2024
Trip type: Travelled with family
Thank Katrina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Embassy Suites by Hilton Palm Desert, responded to this reviewResponded April 3, 2024

Dear Katrina,
Thank you for taking the time to provide feedback on your recent stay. Your kind words regarding our convenient location and enjoyment of our omelet station are greatly appreciated. We also understand that you had some concerns about the cleanliness of the room and the breakfast area, and we will focus on improving these areas. It was a pleasure to have you stay with us, and we look forward to the opportunity to provide you with a more polished experience on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2024 via mobile

The website photos in no way accurately portray the state of the hotel. The hotel is currently undergoing renovations. This was not mentioned on the Hilton site. The rooms are shabby, dirty stained carpets and mismatch furniture. The rooms and furnishings are filthy. When we pilled out the sofa bed we found the mattress was stained with blood and other bodily fluids. The air conditioning randomly cycled on and off and was never able to maintain the thermostat setting. The hot tub was cold and for a period of time was dying bathers’ skin blue.

The staff is besieged by complaints constantly but somehow they seem to solider on. Nothing but good things to say about them. It is clear the owner/operator could care less and is content operating this hotel in such a shoddy manner.

Room tip: Stay somewhere else!
Date of stay: March 2024
Trip type: Travelled with family
Thank 174donk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Embassy Suites by Hilton Palm Desert, responded to this reviewResponded March 26, 2024

We're grateful for the chance to have hosted you, though we regret not meeting your expectations for a positive experience. Please accept our sincere apologies for any inconvenience or dissatisfaction you encountered during your stay. Our ongoing renovations aim to greatly improve the guest experience, and your feedback is invaluable in this process. We'll address your concerns with our teams to ensure clearer communication about room amenities and smoother renovation processes for our guests, as well as our housekeeping procedures. We hope you'll consider staying with us again, allowing us the opportunity to demonstrate our commitment to guest satisfaction. Thank you for sharing your thoughts with us.

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Reviewed March 23, 2024

The service was outstanding. Everyone we dealt with went out to their way make sure we were taking care.
My only issue was the air conditioning. The unit was old an unreliable. Even though the ac technician was there to help in a very short time

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tony M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Embassy Suites by Hilton Palm Desert, responded to this reviewResponded March 26, 2024

Thank you so much for choosing to stay with us at Embassy Suites by Hilton Palm Desert. We are thrilled to learn our staff could make a positive impression upon you. We pride ourselves on providing a comfortable and welcoming atmosphere for our guests and we are proud to learn our staff could deliver that experience for you, however, we do apologize for the A/C unit not working properly, and we assure you we will be looking into it further. Hopefully you visit us again next time you are in the area. It was a pleasure hosting you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 17, 2024

The room was dirty and run down. The faucet in the tub leaked, was noisy and management said they would come fix it but they did not during our 3 day stay. Hilton should remove their name from this hotel. The carpets were filthy and some of the electrical outlet did not work. The room was not made up each day. This room should have been updated many years ago. We will not book at an Embassy Suites in a very long time.

Date of stay: March 2024
Trip type: Travelled with family
Thank BackPacker497884
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Embassy Suites by Hilton Palm Desert, responded to this reviewResponded March 19, 2024

Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any issues with the tub and housekeeping. We're actively planning property improvements, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.

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