Embassy Suites by Hilton Palm Desert
Embassy Suites by Hilton Palm Desert
74-700 Highway 111, Palm Desert, Greater Palm Springs, CA 92260
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About
2.5
#8 of 8 resorts in Palm DesertLocation
Cleanliness
Service
Value
Daily Mandatory Charge includes: 0.195% CA Tourism Assessment & 3% Greater Palm Springs Tourism Business Improvement District (GPSTBID) Assessment. Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room suites with either majestic mountain or lush courtyard views. Included with your suite is a complimentary cooked-to-order breakfast and a nightly Manager's Reception. This full-service, upscale, all-suite resort hotel is located in the heart of Palm Desert, California just minutes from Fabulous shopping at the renowned El Paseo Shopping District, Westfield's Palm Desert Town Center, and the River, 100+ golf courses, many of which are stops on the PGA tour, such as PGA West, Desert Willow, Classic Club & Indian Wells Country Club and many more, A variety of restaurants such as Ruth Chris, LG's Steakhouse, the Chop House, Mama Gina, Castelli's, Casino gaming at the Agua Caliente Casino, Augustine Casino, Fantasy Springs & Spotlight 29, World
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Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Board games / puzzles
Business Centre with Internet Access
Conference facilities
Parking
Paid wifi
Outdoor pool
Heated pool
Breakfast available
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish
Location
74-700 Highway 111, Palm Desert, Greater Palm Springs, CA 92260
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Palm Springs Municipal Airport
17.6 km•
See all flights
Rental Cars
18 Restaurants
within 0.5 kilometers
Reviews
2.5
202 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Embassy Suites by Hilton Palm Desert has garnered mixed feedback from guests. While the hotel's location is frequently lauded for its convenience to local attractions, many travelers have called out the rooms for being outdated, highlighting the need for renovation due to unpleasant odors, stains, and worn furniture. Opinions on the hotel's value and service are divided; some guests report unexpected charges and inconsistent service, whereas others have experienced professionalism.
Amenities like the pool receive praise, yet some reviewers point out maintenance issues. Cleanliness standards also seem to vary, with both commendations and criticisms noted.
Location
Convenient
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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202Reviews3Q+A41Room tips
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Detailed Reviews
This place is ok. The room we are in is sort of clean. The carpet is stained. The sofa is stained and the furniture has multiple scratches and gouges. The bathroom door is warped. The sink by the microwave has rust around the faucets. And the air conditioner is so loud that we have to yell at one another to have a conversation One bed is super soft and the other is very comfortable. They clean your room only upon request, which they neglected to mention when we checked in. The breakfast is ok. To get any sort of protein, you have to stand in The “made to order” line which is generally a 25 minutes wait - even to just get a scoop of scrambled eggs! The yogurt today is Trix flavored - go sugar! Pastries and bread products are plentiful. They have oatmeal but no toppings. And fruit is available in a pre-packaged cup which is convenient. If you are staying here for the breakfast or comfortable beds, don’t. The evening reception is nice. They put out snacks, to include vegetables, and make drinks upon order. The staff is super nice and very hospitable. It’s not enough to make up for the uncomfortable beds and stained carpets. Haven’t stayed at a Hilton or Embassy suites in a long time…not sure I will choose one again.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Stay elsewhere. This is the most poorly run Hilton brand property I have seen!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Ramirez, General Manager at Embassy Suites by Hilton Palm Desert
Responded Jun 21, 2022
Dear Thickhead1, We are so sorry for the experience you encountered at our property. This is not typical behavior of our hotel and we hope you accept our sincerest apologies for the issues you faced. Once again, thank you for your valued feedback and we hope to see you again on your next trip into the valley, hoping to make your next stay a much better one. Thanks, Alex R. Embassy Suites Palm Desert
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Imagine getting to your room and finding no soap at all. Of course I assumed it was just overlooked so I went to front desk (phone didn’t work in room). They say they will let housekeeping know about soap. Next morning still no soap. I go to front desk again and clerk says she’ll notify housekeeping. That night still no soap. They tell me due to covid soap has been delayed. I asked them if they couldn’t just go buy local soap for room bathrooms. They said they’ve told guests where they could go buy soap for themselves!!!!! Terrible. Third day I asked if soap was in and clerk actually told me that was a Housekeeping matter and he couldn’t answer!!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Ramirez, General Manager at Embassy Suites by Hilton Palm Desert
Responded Jun 21, 2022
Dear Curious361838245, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Sincerely, Alex R. Embassy Suites Palm Desert
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Granted this hotel is old and a little tired but the outdoor area is quite nice and I thought the complementary breakfast was good as well. The rooms are large and the staff all seemed pleasant but I do not think this place is up to Hilton standards and surprised it bears their name. If you are a family looking for reasonably priced accommodation and a nice pool this place is for you. If you are a more discerning traveler who appreciates modern updated rooms and facilities you may want to look elsewhere.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Nice pool area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Gerano, General Manager at Embassy Suites by Hilton Palm Desert
Responded Apr 4, 2023
Hello CanuckAlberta, Thank you for taking the time to to share your honest experience. We're happy to hear you enjoyed our complimentary breakfast offering and enjoyed our interior courtyard. We hope you come back and see us again should your travels bring you back to Palm Desert!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The Embassy Suites is an outdoor hotel. The pool is very nice, the breakfast is good, the hotel staff is so damn awesome, and the rooms are clean and comfortable. The pool was very nice. I can't wait to go back!!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Gerano, General Manager at Embassy Suites by Hilton Palm Desert
Responded Apr 4, 2023
Hi Gordon, Thank you for your wonderful review! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most of the reviews here are spot on. I usually check reviews before I book but I trusted the Hilton name. I should have known better, Hilton should put the ratings on their website. I called or stopped by the front desk three times because I had no bath mat or wash cloths. I finally stopped an employee at 8pm in the hallway who apologized, said they just finished cleaning rooms , were short staffed and finally brought me the towels. I also has to ask twice to get maintenance to unlock my locked safe (it was locked when I checked in) and to clean out the bathtub drain because it was slow to drain. I also found it odd that there was no alarm clock in the room nor a pad and paper to write on. Also on the safety front the entrance door did not automatically close, great for sleeping (no door slamming) very bad in a fire.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Per another review stay at the ES in La Quinta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Ramirez, General Manager at Embassy Suites by Hilton Palm Desert
Responded Jun 21, 2022
Dear HJhotelguy, We are so sorry for the experience you encountered at our property. This is not typical behavior of our hotel and we hope you accept our sincerest apologies for the issues you faced. Once again, thank you for your valued feedback and we hope to see you again on your next trip into the valley, hoping to make your next stay a much better one. Thanks, Alex R. Embassy Suites Palm Desert
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was pretty shocked upon entering our filthy room in March. The carpet, walls, furniture and drapes were heavily stained and downright dirty, cheap and just skuzzy. I would not walk without shoes or sit on furniture without a sheet over it. I couldn’t believe Hilton and embassy suites would attach their name to this property in this condition. It was disgusting and also very outdated. My son’s freshman dorm room was ten times nicer than this. The breakfast was mayhem, running out of cups for coffee and swarming lines and unkempt food . It was all very unsanitary and I couldn’t check out early fast enough.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Ramirez, General Manager at Embassy Suites by Hilton Palm Desert
Responded Jun 21, 2022
Dear reneehB3603RR, We are so sorry for the experience you encountered at our property. This is not typical behavior of our hotel and we hope you accept our sincerest apologies for the issues you faced. Once again, thank you for your valued feedback and we hope to see you again on your next trip into the valley, hoping to make your next stay a much better one. Thanks, Alex R. Embassy Suites Palm Desert
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and I stayed at this hotel for only 1 night (thank goodness) and it was by far the worst stay I've ever had at a Hilton hotel. Honestly, a motel would have been better and I'm not kidding.
We checked in online to our room and arrived around 9pm, when we walked into our room it looked like it was 80% cleaned, old bottles left in the tub, toilet paper in the toilet and no towels to be found anywhere. When I called down to the lobby to request towels they said they would be up in 15 minutes. An hour later and still no towels I went down to the lobby and they said housekeeping was drying them and they would be ready in an hour. An hour later I called again for towels and I was told housekeeping just said they were done and were getting ready to delivery them. I stayed up until 12:30am waiting for towels that never arrived. All I wanted to do was take a shower after being in 100+ degree heat all day. I didn't even have a wash cloth to use if I wanted to wash my face.
In the morning I called at 8am asking for towels yet again and was told housekeeping would have them ready in an hour. About 45 minutes later I got a knock on my door from housekeeping and they provided me with 2 hand towels. Needless to say, my daughter and I packed up and left without ever being about to take a shower. It was probably a blessing in disguise considering how gross and unclean the tub/shower actually looked. I also never once had a staff member apologize for the inconvenience of not having the basic necessities of a hotel room provided.
I will never stay at this hotel again and I would warn anyone else who is looking at this hotel. You will probably have a better experience at the Best Western or Holiday Inn across the street.
We checked in online to our room and arrived around 9pm, when we walked into our room it looked like it was 80% cleaned, old bottles left in the tub, toilet paper in the toilet and no towels to be found anywhere. When I called down to the lobby to request towels they said they would be up in 15 minutes. An hour later and still no towels I went down to the lobby and they said housekeeping was drying them and they would be ready in an hour. An hour later I called again for towels and I was told housekeeping just said they were done and were getting ready to delivery them. I stayed up until 12:30am waiting for towels that never arrived. All I wanted to do was take a shower after being in 100+ degree heat all day. I didn't even have a wash cloth to use if I wanted to wash my face.
In the morning I called at 8am asking for towels yet again and was told housekeeping would have them ready in an hour. About 45 minutes later I got a knock on my door from housekeeping and they provided me with 2 hand towels. Needless to say, my daughter and I packed up and left without ever being about to take a shower. It was probably a blessing in disguise considering how gross and unclean the tub/shower actually looked. I also never once had a staff member apologize for the inconvenience of not having the basic necessities of a hotel room provided.
I will never stay at this hotel again and I would warn anyone else who is looking at this hotel. You will probably have a better experience at the Best Western or Holiday Inn across the street.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: No towels and dirty rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Gerano, General Manager at Embassy Suites by Hilton Palm Desert
Responded Apr 4, 2023
Hello Anj_sandiego760, We are so sorry for the experience you encountered at our property. This is not typical behavior of our hotel and we hope you accept our sincerest apologies for the issues you faced. Once again, thank you for your valued feedback and we hope to see you again on your next trip into the valley, hoping to make your next stay a much better one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is so bad…..first, You must contact maintenance if you want to adjust the temp in your room. Second, There was hair in our shower and third, stains on our towels.
We were in such a hurry during the Christmas Holiday when we checked in we had very little time to shower and get out to our party. Who has the time to call the cast of characters to come into our room to adjust the temp change the towels and clean the bathroom? The Hilton chain has gone down hill.
We were in such a hurry during the Christmas Holiday when we checked in we had very little time to shower and get out to our party. Who has the time to call the cast of characters to come into our room to adjust the temp change the towels and clean the bathroom? The Hilton chain has gone down hill.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Gerano, General Manager at Embassy Suites by Hilton Palm Desert
Responded Apr 5, 2023
Hi Brenda, Thank you for taking the time to share your recent experience. The hotel is in the process currently of a large-scale property improvement plan. We apologize that you had a poor experience and hope you give us another opportunity in the future to win your business back. If you'd like to discuss your experience any further, please call the hotel directly and ask for the manager on duty.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's increasingly difficult to contact individual hotels in this group. A phone number is often always the only way, and you've no record of it. So, I was staying with two rooms (4 guests total) and during the stay which was booked 6 months in advance, the room rate dropped by 40%. Could I have cancelled the remainder of my 6-night stay and re-booked online whilst I was there? I would have saved $500! I didn't but this is a loophole that needs to be addressed, particularly for such a regular customer as myself. I've stayed here for 20+ years, so it's home from home. It does show the odd sign of wear but hey, doesn't everywhere? Very comfortable beds, always good breakfast and the pool is great. You will need footwear if venturing to the pool in 90F temps! Always glad to see Kenny at the bar too! Minor things - the wifi needs to be upgraded to a streamable speed. Even my guests had issues with getting on to social media. And the floors upstairs squeak if you're on the ground floor and there are people above you. Otherwise, as expected and I will see you next year.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Gerano, General Manager at Embassy Suites by Hilton Palm Desert
Responded Apr 4, 2023
Hello grahamc1757, Thank you for sharing your recent experience with us! We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to begin?
We stayed at this location a year ago, we noticed that the hotel was kind of old and needed a fixer upper.
This time looks like nothing got fixed and that the people in charge has not done anything to lift the looks and feels of it.
The tv reception was really awful, impossible to view. Rugs were in really bad shape. The bathroom light was very dark.
Since our last stay the hotel has a fountain that has a leak and always there’s a puddle. Can’t the manager just buy a can of flex seal and just spray it?
All night we spent listening to noises coming from the room uptairs, like people walking on old mattress springs.
But what really made it worst, was on Wednesday (Dec 27, 2023) at around 10 pm when my wife had to go to the restroom at the lobby because one of my daughters was on the shower. The restroom at the lobby was locked, and when my wife ask the guy at the counter to unlock it, he just said “I can’t help you”, and no matter what my wife ask again, he jus repeated “I can’t help you”. This DMV attitude is what makes people don’t come again.
It’s a shame that being Hilton brand so great, this hotel gives it a really bad reputation.
We stayed at this location a year ago, we noticed that the hotel was kind of old and needed a fixer upper.
This time looks like nothing got fixed and that the people in charge has not done anything to lift the looks and feels of it.
The tv reception was really awful, impossible to view. Rugs were in really bad shape. The bathroom light was very dark.
Since our last stay the hotel has a fountain that has a leak and always there’s a puddle. Can’t the manager just buy a can of flex seal and just spray it?
All night we spent listening to noises coming from the room uptairs, like people walking on old mattress springs.
But what really made it worst, was on Wednesday (Dec 27, 2023) at around 10 pm when my wife had to go to the restroom at the lobby because one of my daughters was on the shower. The restroom at the lobby was locked, and when my wife ask the guy at the counter to unlock it, he just said “I can’t help you”, and no matter what my wife ask again, he jus repeated “I can’t help you”. This DMV attitude is what makes people don’t come again.
It’s a shame that being Hilton brand so great, this hotel gives it a really bad reputation.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Avoid it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Embassy Suites by Hilton Palm Desert
Responded Jan 3, 2024
Thank you for taking the time to express your concerns to us. We appreciate your loyalty as a returning guest and apologize wholeheartedly for a stay that didn't reflect the high standards you associate with our brand. Your comments will be discussed with our front desk team, and we're always here to address any disturbances when notified. We're also excited to say that renovations are upcoming. Your input is appreciated, and we wish you safe and pleasant travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We do not open our pool to non-registered guests. We do have locks on our gates and do regular walks through the pool area. Almost all weekends the hotel is sold out and that does contribute to the number of guests at the pool on the weekend's vs the weekdays.
Yes we love pets!
"BE aware that there is NO FREE PARKING. They charge 10 bucks per night through an app that doesnt alert the hotel that youre registered"Read full review
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PRICE RANGE
C$129 - C$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites hotel palm desert palm desert, embassy suites palm desert, palm desert embassy suites
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
198
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about Embassy Suites by Hilton Palm Desert
Which popular attractions are close to Embassy Suites by Hilton Palm Desert?
Nearby attractions include Dick's Sporting Goods (0.1 km), Indian Wells Farmers Market On Thursdays (0.3 km), and The Hood Bar & Pizza (0.5 km).
What are some of the property amenities at Embassy Suites by Hilton Palm Desert?
Some of the more popular amenities offered include free breakfast, a fitness centre, and free parking.
Which room amenities are available at Embassy Suites by Hilton Palm Desert?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Palm Desert?
Guests can enjoy free breakfast during their stay.
Is parking available at Embassy Suites by Hilton Palm Desert?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Palm Desert?
Conveniently located restaurants include Ruth's Chris Steak House, Cactus Jack's Bar and Grill, and Guadalajara Cafe & Bar.
Are there opportunities to exercise at Embassy Suites by Hilton Palm Desert?
Yes, guests have access to a fitness centre and a heated pool during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Palm Desert?
Yes, laundry service and self serve laundry are offered to guests.
Does Embassy Suites by Hilton Palm Desert offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Palm Desert?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Embassy Suites by Hilton Palm Desert?
Many travellers enjoy visiting Coachella Valley History Museum (12.8 km) and Sunnylands (9.4 km).