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Eve K

Nice & comfortable

Reviewed Jan 30, 2024
We had a nice and comfortable stay. I wouldn’t say it’s the best hotel in Oceanside but sure is nice and comfortable. We were greeted in front desk by a lady Gua, had a nice chat, She sounds British so that was interesting. Rooms were clean and tidy. Location wise it’s great because we love the beach! Would stay again.
Date of stay: January 2024
Trip type: Travelled with family
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3 - 8 of 484 reviews
Reviewed November 16, 2023 via mobile

I came down to se my husband since he’s on base at the United States Marines in San Diego . My husband and I stood there for the night before I headed back to LA. We both loved it very much it’s really clean and very professional. The staff was very friendly Mr. Rudy is the best 🥹!! Thank you so much for greeting us and making us feel welcome after a long drive from LA. We need more Rudy’s like you to work in the company. 5’s⭐️⭐️⭐️⭐️

Room tip: Very easy and simple just treat the staff how you want to be treated ❤️
Date of stay: November 2023
Trip type: Travelled as a couple
Thank April C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 21, 2023

I would not recommend staying at this hotel. I travel very often for work, and I generally love the Holiday Inn brand and booked this spot because it's Holiday Inn. This not in the same class as normal Holiday Inn hotels.

The rooms feel old and are in a state of disrepair and the "full service" restaurant is not great.

The biggest offense, however, was the service. I was checked in by Mari on the day of my arrival, and she was not particularly pleasant. On the day of checkout, I requested late checkout as I always receive at Holiday Inns as an IHG member. Mari was rude in denying my request, but worse lied to me. She advised that she could not give me even an hour late check-out (though I am always given until 2pm at other Holiday Inn locations) because the hotel was fully booked. Leaving aside that being fully booked should not necessarily impact a couple guests checking out late, I was able to confirm online that I could book again for the same night -- so the hotel was not fully booked. I returned to Mari and noted that the hotel was not full, and she lied again stating that the hotel had only room left. I checked again and I was able to book at least two different room layouts, confirming that minimally two rooms were left.

I've upgraded my review from a one-star to a two-star review because the manager was excellent in politely explaining the policy and apologizing for the tone of the employee.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Rabia O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Oceanside Camp Pendleton Area, an IHG Hotel, responded to this reviewResponded October 7, 2023

Hi Rabia O,

I appreciate you as one of our valued IHG One Rewards members. Thank you for choosing our Holiday Inn Oceanside Camp Pendleton Area and for sharing your thoughts about your stay. I trust that all is well.

We aim to deliver personalized and memorable experiences to all our guests. I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team to serve as a reference for improvement.

We hope you give us another opportunity to make your experience better.

Safe travels,

Glaiza G.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 2, 2023

It's corporate, but efficient, non-personable but clean.

I stopped here on a bicycle ride between Orange County and San Diego, and, being halfway, stayed in Oceanside for the night.

The location is good, right off the freeway, and near the harbor, and it safe, with families staying here on their way to/from wherever they are going and whatever they are doing.

For me, it offered what I needed, and likewise, for my bicycle, provided a clean, comfortable room to rest...

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank MJellick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 14, 2023

The location was so convenient! We were a short 5 minute walk to Oceanside Harbor Beach. There were several dining options there, as well as a coffee shop.

The staff was nice and always made a point to greet us. When we arrived a couple of hours before check-in they had a room available for us, which was much appreciated!

The room was clean, comfortable, and roomy, with blackout blinds. We loved the observatory on the 6th floor where we could see the ocean. The hotel is close to Oceanside and Camp Pendleton as well.

Overall, a very nice stay. We would stay there again and recommend the property to others.

Room tip: The pool area is small and can get crowded, especially on weekend nights.
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Melissa J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 7, 2023

Terrible hotel. The worst lack of non existent customer service. They forced me to book a new reservation on the spot at the double the price of my confirmed reservation. Will never stay here or book this hotel again. Blacklisted.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Ariktravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Oceanside Camp Pendleton Area, an IHG Hotel, responded to this reviewResponded June 21, 2023

Hi Ariktravel,

Thank you for staying and sharing your experience at our Holiday Inn Oceanside Camp Pendleton Area. We appreciate you doing business with us!

We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.

We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!

Safe travels,

Jomar M.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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