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Cathline T
Jakarta, Indonesia

Nice place, uninformed front desk

Reviewed Mar 3, 2024
We bought the breakfast package with the room which was totally worth it! Our server Raul was one of the best servers I have ever had!! Ask for his table!

The hotel was nice - the front desk does not have any information about the bikes outside. The bikes are 20/hr. You have to ask the bell desk for a helmet and lock. Not worth it.

There is a bus stop right out front of the hotel which gives inexpensive rides to downtown LaJolla.

You can golf here, but it is over 1 mile to walk to to the beach - which is down the cliffs.

The landscaping is quite lovely and the views of the golf course are lovely.
Date of stay: March 2024
Trip type: Travelled on business
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hilton La Jolla Torrey Pines, responded to this review
Responded Mar 5, 2024
Dear Cathline,
Thank you for staying with us and for your detailed review. We appreciate your kind words regarding Raul's wonderful service and our hotel's beautiful facilities. Please accept our apologies for any lack of information from our front desk team. We will ensure our team is equipped to answer any questions of this nature going forward. Again, thanks for your feedback, and we hope to see you the next time you are in La Jolla.

Alyssa Turowski,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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58 - 63 of 2,445 reviews
Reviewed February 28, 2024

The rooms are large but need remodeling. The bathrooms were not stocked well so bring what you need. Maid service was not really consistent. I had to request service daily or it didn't get done. The restaurant had a limited menu and the food was just ok. Its hotel does have a little store in the lobby and a coffee shop that is only open in the morning . It is just a short walk to the golf courses and you have access to the course from the property. The hotel did help us get Tee times for our stay.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Stacey H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded March 2, 2024

Dear Stacey,
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that you appreciated the onsite dining and close proximity to the golf course. However, we apologize for any disappointment with the in-room amenities and housekeeping. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

Alyssa Turowski,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2024

We had an amazing experience staying at the Hilton during the Farmers Open Golf tournament. The staff is friendly and remarkably personable. Rich Woods-Bell Captain never disappoints with his kind greetings and fantastic service! He remembers names, always makes sure we have water coming or going and is meticulous in the care of our belongings.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Rhea B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded February 26, 2024

We're delighted to hear about your amazing experience at the Hilton La Jolla Torrey Pines. It's wonderful that Rich, with his kind greetings and meticulous service, significantly impacted your stay. His attention to detail and care for your belongings exemplify the high service level we strive to provide. Thank you for sharing your experience, and we look forward to welcoming you back for another memorable visit!

Alyssa Turowski,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2024 via mobile

Saw so many reviews & so glad we looked past them. Location was fantastic, rooms were fine and most importantly Fernando, Nick & his team were fantastic at the bar. Had a great time at the conference & would be more than happy to stay here again!

Room tip: Fun hotel bar atmosphere, beautiful sunsets, nude beach nearby was a surprise 🤣, great hikes and awesome trip
Date of stay: February 2024
Trip type: Travelled on business
Thank Kristine K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded February 25, 2024

Dear Kristine,
We're thrilled you had a great stay at Hilton La Jolla Torrey Pines, highlighted by the fantastic sunsets and our prime location. It's wonderful to hear that Fernando, Nick, and our team at the bar made your experience even more enjoyable. Your kind words are greatly appreciated and will be shared with them. We're glad the conference went well for you, and we can't wait to welcome you back for another memorable visit!

Alyssa Turowski,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 17, 2024

Beautiful grounds coupled with dark and outdated rooms made for a confusing experience for La Jolla however the new TVs add streaming options such as Netflix/Youtube which is a a plus. The main attraction was the bar located on the 1st floor. Great service highlighted by Jose along paired with a pretty impressive menu made for an entertaining and relaxing evening for us.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 749russelll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded February 18, 2024

Dear Russell,
Thank you for staying with us. We're glad you appreciated our beautiful grounds and our modern streaming options. It's also great that Jose's service and our menu enhanced your evening. Your feedback on our rooms is invaluable as we continuously strive for improvement. We look forward to offering you a more seamless experience on your next visit to Hilton La Jolla Torrey Pines.

Alyssa Turowski,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2024

The room itself was fine. I didn’t have a view or much of a view from my room but when you went out into the lobby, you can take photos looking out to the ocean. What really made it for myself and my coworkers was the service. There was one person Who we spoke to on Thursday night who brought our dinner out to us and his name was Jose and he was such a nice guy. He had been with Hilton at that site for over 30 years. He tells us how much he loves his job and working with the people there , he talks about how Hilton takes care of him. He has a family and it just made us feel like we chose the right hotel because of the feedback he provided us. So, I’m an honors member and will continue to book Hilton hotels when I travel. if the team at all of the other Hilton, hotels are half as great as Jose and the supervisor that was on site in the restaurant bar then we will have an outstanding experience.

Date of stay: February 2024
Trip type: Travelled on business
Thank Voyage15803964577
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hilton La Jolla Torrey Pines, responded to this reviewResponded February 18, 2024

Thank you for your kind words and highlighting the excellent service you received, especially from Jose. His dedication and love for his job truly embody what we strive for, and we're thrilled that our team's service has encouraged your continued loyalty. While the view from your room wasn't as expected, we're glad the ocean views from the lobby added to your experience. Your support as a Hilton Honors member is greatly valued, and we look forward to welcoming you back to Hilton La Jolla Torrey Pines for more outstanding experiences.

Alyssa Turowski,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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